Michael Bowthorpe | Page 17

Review I had a great experience from beginning to end. The service department is the best. I was given a ride home and picked up after maintenance was comple I had a great experience from beginning to end. The service department is the best. I was given a ride home and picked up after maintenance was completed. More

by Jerry Verified Customer Verified Customer

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Gilbert and Justin are fantastic! I highly recommend NW Chev Gilbert and Justin are FANTASTIC!!! Xavier and Mike were also amazing to us! All of them treated us extremely well. They got us a great rate and perfe Gilbert and Justin are FANTASTIC!!! Xavier and Mike were also amazing to us! All of them treated us extremely well. They got us a great rate and perfect payments! I highly recommend NW Chevy, Buick, GMC and Cadillac!!!! More

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Sensational Service I arrived at Northwest Chevrolet Cadillac was greeted with a smile before reaching the door escorted to the service department by a salesperson. My s I arrived at Northwest Chevrolet Cadillac was greeted with a smile before reaching the door escorted to the service department by a salesperson. My service advisor was Jason who was an absolute pleasure to work with thank you Cadillac of Bellingham for a once again great experience More

by FG Verified Customer Verified Customer

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Excellent crew here and they all flow nicely. 🍻 Had a great experience as soon as I called Mr. Mike Bowthorpe as he's a Professional individual from the word go! The service continued throughout the Had a great experience as soon as I called Mr. Mike Bowthorpe as he's a Professional individual from the word go! The service continued throughout the entire team. Also give a shout out 2 Mrs. Kirsten Mount another Asset. More

by Joe Verified Customer Verified Customer

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Great service North west Chevy got my caddy in for warranty part that was previously ordered. Great communication from Darby my service officer. my car was washed North west Chevy got my caddy in for warranty part that was previously ordered. Great communication from Darby my service officer. my car was washed and ready when I came to pick it up. Thank you. More

by thorvsnavara Verified Customer Verified Customer

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Best before and after sale customer service! The sales staff went above and beyond during the entire purchase process! The financing process was great too! Very easy to deal with! After the sale The sales staff went above and beyond during the entire purchase process! The financing process was great too! Very easy to deal with! After the sale our visit with the service department staff was also so pleasant we will definitely return for regular maintenance! Highly recommend! More

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Bad to great I brought my 2015 Silverado in for service ,next morning I noticed some damage to my truck after work I went to dealership, with knots in my stomach I brought my 2015 Silverado in for service ,next morning I noticed some damage to my truck after work I went to dealership, with knots in my stomach not knowing how it would be handled . I asked to talk to a manager who came out and look at the damage. I was treated with respect they assessed the damage immediately made an appointment to take care of it . My truck has been serviced there since new and I will continue to get it serviced there thank you to the great team at North West Chevrolet . Thanx Paul More

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Terrible Experience All Around Do yourself a favor and don't go to this dealership. I went here to get an alignment and I will never go back. They took my money, but didn't align my Do yourself a favor and don't go to this dealership. I went here to get an alignment and I will never go back. They took my money, but didn't align my truck because it was missing some things that were needed to align it. They didn't offer to help and still charged me for an alignment. Also, when I was trying to get a status on my truck, I called about 4-5 times and got a voicemail every time. The customer service of everyone I dealt with was horrific. I tried calling the manager to work something out because I was disappointed with my experience, but to no surprise, I got his voicemail and no returned call, so here I am. Now I have to pay to get an alignment, AGAIN. More

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Horrible service I went in for an oil change last week (not knowing) I had rodents until today (4/25) Service people never notified me that they saw that in my engine I went in for an oil change last week (not knowing) I had rodents until today (4/25) Service people never notified me that they saw that in my engine !!!! More

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Shady place #1. If you buy a Lifted truck here have it inspected and make sure they have the proper custom fit that's needed in the front Driveline axle or U-Join #1. If you buy a Lifted truck here have it inspected and make sure they have the proper custom fit that's needed in the front Driveline axle or U-Joint. They ripped me off and they are so sleezy to make sure that your warranty or extended warranty is voided when damages occur. And the extended warranty is complete garbage. It covers literally nothing. #2. "The Magnuson-Moss Warranty Act" look it up and I verified myself and it's 100% REAL. I called the Federal Trades Commission to ask myself and they said yes it is valid. #3. These people are trying to make me pay for something that they messed up on when they added a lift kit. What REAL PROFESSIONALS right? I go in to visually inspect it myself and these people so confidentially told me not even 5 mins being there what the issue was. All that and they only paid for a $600 part and the rest I'm supposed to pay. 1000's of dollars. #4. I learned my lesson real good at this place. Here's a funny story. When I was finishing up the paper work the dude who does the final papers before handing over the car. His office is towards the left back office. Anyways I told this guy I don't want GAP insurance and he said we don't let people takes cars off our lot without it. Im filing a small claims with these people and funny thing as I'm looking through the papers on white and black all cap letters that I DO NOT NEED TO PURCHASE GAP INSURANCE IF I DONT WANT TO ITS OPTIONAL. Your better off going to Toyota. My girl and family have been going there and have not had a single issue with there cars. And you can buy a brand spanking new car at Toyota for a fraction of what they mark up in price on a used car at NW Chevrolet of Bellingham. #5. Please remember you as a customer have the right to have YOUR MECHANIC OR SHOP inspect it for you before you consider buying from NW Chevrolet of Bellingham. #6. Honestly if your even looking for a great deal and want to avoid high prices in this area, just go down south to Seattle or Tacoma area. More

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