Michael Bowthorpe | Page 18

Service Manager Stepped Up My daughter brought her car into service after she had a check engine light and loss of power warning light appear. They discovered that the code was My daughter brought her car into service after she had a check engine light and loss of power warning light appear. They discovered that the code was listed for a throttle body issue. They replaced the throttle body and I picked up the car. The repair cost was 550.00. I then drove her car to Les Schwab to get 4 new tires installed and an alignment.(Christmas present from Me and wife). I noticed after driving the car for 15 minutes that it was idling rough at intersections and I loss power a couple of times when accelerating. I called the service department and told them I would be bringing it back in the next morning. I showed up the next morning and they came back at me with a coil in the number two cylinder is causing the problem and by the way plugs should get replaced at 100K (car has 95K). Of course I was very upset. I explained how I felt and then the service manager was called. Mike Bowthorpe (Service Manager) sat down with me and listened to my concerns. Bow did not want to lose my daughter's business and would like to make things right. He offered to fix the coil and replace all 4 spark plugs for Free. Bow then came out after they pulled the plugs and showed my the corrosion on one of them. It would have been great if they would have taken the time during the first visit to look at the plugs, etc. but I feel they may have been too focused on the Codes. Ultimately, Bow made it right and besides having to wait some extra time I am happy to recommend NW Chevrolet of Bellingham for service and I will be advising my daughter to visit them when she is ready for a new vehicle. Ken B. More

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Excellent service Repaired on time as promised, always prompt service with a smile. Appreciate the wash and vacuum, cookies, coffee, fruit basket and water in the waiti Repaired on time as promised, always prompt service with a smile. Appreciate the wash and vacuum, cookies, coffee, fruit basket and water in the waiting area More

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Warrenty Work Took our car in for an oil change. Arrived at scheduled time and received prompt and professional service. We were told of a fluid leak and made an ap Took our car in for an oil change. Arrived at scheduled time and received prompt and professional service. We were told of a fluid leak and made an appointment for repair. Brought the car back, they had a loaner car ready for us and our car was ready the next day. Great service from all at Northwest Chevy. Darrell Hatch Ferndale, WA More

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New Truck We were looking for a new company truck. All the staff were very helpful. Shaun did an awesome job handling all the details. This is the third vehi We were looking for a new company truck. All the staff were very helpful. Shaun did an awesome job handling all the details. This is the third vehicle we have purchased here. The service department is great. More

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