Michael Cook | Page 3

Impeccable! I stopped by a couple of months ago just as a spur of a moment thing because my daughter had a tennis tournament in the area. I did not have a reserv I stopped by a couple of months ago just as a spur of a moment thing because my daughter had a tennis tournament in the area. I did not have a reservation. Just wanted to look at the new Levante SUV and also the Quattroporte. The staff at Jim Elllis Maserati were extremely accomodating on my behalf. Michael introduced himself to my daughter &. Even though he was busy he took time out to show me the cars I was interested in. Overall, we ended up purchasing a Quattroporte from Michael Cook at Jim Ellis Maserati. Another note: My husband & I have purchased 6 vehicles from Hennessy Jaguar Land Rover over the past 8 years. My husband wanted me to have another Range Rover HSE because its safety. The customer service has extremely gone down hill. It is very sad. So, in the end... It worked out great for me. I have the car that I love and the Customer Service at Jim Ellis Maserati won us over. More

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As good as it gets Michael made an otherwise daunting experience quite pleasant. The vehicle and purchase process was explained with clarity. The dealership fostered a v Michael made an otherwise daunting experience quite pleasant. The vehicle and purchase process was explained with clarity. The dealership fostered a very welcoming and friendly environment. Really pleased with the purchase and driving experience. More

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Sale was seamless, answered all and every concern fantastic! Michael was awesome!. He listened to all concerns and was very knowledgeable about the different models and each year comparison. Luke was very cool Michael was awesome!. He listened to all concerns and was very knowledgeable about the different models and each year comparison. Luke was very cool and attentive to extend coverage to make sure there are no issues going forward. Would highly recommend the team! More

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Thank you Michael cook It's was great experience !Trade in my Range Rover for Maserati Levante . Beautiful car 👌 Michael he very patient , take good care customer . Thank It's was great experience !Trade in my Range Rover for Maserati Levante . Beautiful car 👌 Michael he very patient , take good care customer . Thank you! More

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Seamless process and friendly sales Traded in my Audi A6 for a Alfa Romeo Giulia. Great car. Michael worked with me to find the right deal for both parties. Michael was efficient and fr Traded in my Audi A6 for a Alfa Romeo Giulia. Great car. Michael worked with me to find the right deal for both parties. Michael was efficient and friendly throughout the process. More

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Great experience I had a great experience leasing my first Maserati. Michael and Lorenzo worked with me to build a unique car that I love and I had fun throughout the I had a great experience leasing my first Maserati. Michael and Lorenzo worked with me to build a unique car that I love and I had fun throughout the process. Luke is personable and explained the financial details very well. Overall everyone at the dealership made my husband and I feel welcome and we're very happy with our experience. More

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A truly once in a lifetime experience with no comparisons!!! I have dealt with a myriad of salesmen selling cars in my 45 years of living. I have experienced every emotion caricatured by many of the bad tactics I have dealt with a myriad of salesmen selling cars in my 45 years of living. I have experienced every emotion caricatured by many of the bad tactics applied by shady dealerships. I am over the moon to say the great representatives of Jim Ellis Maserati, Alfa Romeo in Atlanta, Georgia have not only gained my business for life but restored my respect and faith in the process of procuring a vehicle. From the moment my wife and I arrived at the dealership, Michael Cook greeted us, apologized for the 10-minute delay in getting to us, and immediately sought to understand what I wanted to see that day happen. There was no pressure and just as in any 5-star restaurant; service was seamless and appeared effortless but the hard work put into the experience was not lost on us. Michael's attention to detail is unparalleled; as we test drove the car he explained each nuance, feature, and what was occurring each moment. The car was amazing and I was thrilled but still wanted time to remove the emotion and return to logic. When I was ready I reached out to Michael and from that moment within a week I was in a car that I loved and intended on keeping for quite some time. Luke Marcotte in finance is an amazing guy as well. I usually "hate" the finance part but Luke is the consummate professional and explained each detail with cause and effect that helped me make the best long-term financial decisions. Kevin Dodt despite not even being involved in the purchase contributed to our great experience by assisting us with the tea/coffee dispenser and just being kind when he did not have to be. It is the little things that add to experiences. Another example is Mr. Dick Ivey just briefly confirming that we had just purchased a great car. Did I mention that they not only reviewed my new car's computer updates before we left and ordered a part to correct a quick fix? Michael spent over 40 minutes with me going over the key features of the vehicle after the purchase. He truly went beyond the call of duty. Saying I am appreciative of their efforts does not express my true sentiment. All I can say is thank you all for being the exception to the rule and rising above all the rest. You have gained a customer for life. More

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VERY professional....helped me to decide rather than "sell" The entire sales team is very supportive. They took the time to educate me about the Maserati vehicles. They recognised I needed multiple visits to The entire sales team is very supportive. They took the time to educate me about the Maserati vehicles. They recognised I needed multiple visits to make a decision and supported me the entire time.I NEVER felt sales pressure....just an excitement that I was considering a Maserati vehicle! More

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Sustained excellence in sales AND servicwe We just acquired our second Maserati from them. Michael Cook, Maserati Brand Specialist, and Lorenzo Smith, Sales Manager, are superb at helping and We just acquired our second Maserati from them. Michael Cook, Maserati Brand Specialist, and Lorenzo Smith, Sales Manager, are superb at helping and there are absolutely no pressure tactics here. We have 3 years experience with service and it is likewise excellent; Lance Simpson assisted us this time. We highly recommend the dealership. Everyone we have dealt with here has been great. More

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All way the best There are the best team to deal with in Atlanta Michael cook will take is time to get u in the best car that fit your lifestyle There are the best team to deal with in Atlanta Michael cook will take is time to get u in the best car that fit your lifestyle More

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