Ciocca Subaru of Flemington
Flemington, NJ
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3,888 Reviews of Ciocca Subaru of Flemington
The service department's handling of my first visit left much to be desired. I left my vehicle for a same-day service, including a basic oil change and tire rotation, at 8 am. However, by early evening, I h much to be desired. I left my vehicle for a same-day service, including a basic oil change and tire rotation, at 8 am. However, by early evening, I had not received any updates, prompting me to call and inquire about the status. To my surprise, the service had not been completed, and my vehicle had to remain overnight. Have you ever encountered such a situation before?!! The service representative apologized and waived the fee upon my eventual pickup, citing ongoing departmental changes and a commitment to improvement. On my recent visit, I opted to wait on-site to ensure timely completion. However, I was disheartened to find the facility in a state of disrepair, with the customer waiting area housed in an aging trailer. Even basic communication seemed a challenge, as the service agent could not manage a short walk to discuss recommendations in person, instead resorting to a phone call. I authorized a service but quickly determined it wasn't justified by the EXCESSIVE cost. After approximately five minutes, I promptly called to reverse my decision. However, I was informed that the service had already been completed during that brief window, and they were unable to accommodate my request. To add to the frustration, payment processing was mishandled, and I was left to search for my vehicle in the lot. This experience has firmly deterred me from returning to this location. My previous dealership, Haldeman Subaru in Hamilton, NJ, stands in stark contrast with its exceptional customer service. Their inviting waiting area, complimentary amenities, attentive car retrieval, and thoughtful touches like fresh flowers exemplify a commitment to customer satisfaction. For those who value exemplary service, I highly recommend making the trip to Haldeman Subaru in Hamilton, NJ. More
I have been extremely happy with the service department at Ciocca Subaru. My car has been serviced here for the past 8 years. Everyone is very professional and friendly. at Ciocca Subaru. My car has been serviced here for the past 8 years. Everyone is very professional and friendly. More
I took my 2019 Impreza to the Seevice Department regarding an issue with the Android Auto app. The Service Team kept me informed throughout and were able to address the issue. I very much appreciate regarding an issue with the Android Auto app. The Service Team kept me informed throughout and were able to address the issue. I very much appreciated the Service Department representative taking me through what was done and then demonstrating on my car. Thank Ciocca Subaru of Flemington for the excellent service. More
Very pleased with my experience today (for service for my Subaru Outback). The folks I talked with were/are very nice, personable, helpful and knowledgeable — providing me with some how-to information for my Subaru Outback). The folks I talked with were/are very nice, personable, helpful and knowledgeable — providing me with some how-to information for my vehicle and service that makes me feel very comfortable. More