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Michael Grasso
Michael Grasso at Acura Of Pembroke Pines
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Michael Grasso | Page 43

Service Consultant

Acura Of Pembroke Pines

15601 Pines Blvd
Pembroke Pines, FL 33027

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4.7
427 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

21 yrs, 11 mos

Languages Spoken

English English

4.7

427 Reviews

Write a Review

427 Reviews of Michael Grasso

November 17, 2021

Dealership Rating
Employee Rating

Service was exceptional, service agent was on the ball with communication and fully engaged with personal touch. More

by jramal2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Nov 18, 2021

Acura Of Pembroke Pines responded

Thank you for taking the time to share this awesome feedback! We appreciate you visiting us here at Acura of Pembroke Pines and hope to see you again in the future!

November 17, 2021

Dealership Rating
Employee Rating

Ok waited about 35mins before I was seen although I had an appointment and was early More

by PAEWILLI1946
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Helpful
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Nov 18, 2021

Acura Of Pembroke Pines responded

Thank you for visiting our team at Acura of Pembroke Pines! We hope to provide you with a more efficient appointment next time.

November 16, 2021

Dealership Rating
Employee Rating

I scheduled an appointment online only to discover when dropping off my car that my service rep was on vacation. I was referred to another rep. For a B1 service and a squeaking sound when I break. . I wait More

by DONNAHAMILTON4494
Recommend Dealer
Yes
Helpful
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Nov 17, 2021

Acura Of Pembroke Pines responded

Thank you for taking the time to share this experience. We're disappointed to hear that your recent visit with us was anything less than exceptional and will make sure that the situation gets addressed with the team. We hope to provide you with a 5-star experience next time.

November 16, 2021

Dealership Rating
Employee Rating

Great service and very quick everyone was nice and friendly. Did an excellent job on my car. More

by ANGELICAMARIE25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Nov 17, 2021

Acura Of Pembroke Pines responded

Thank you for trusting us with your vehicle! We appreciate your positive feedback and hope we can be of service to you again in the future! - The Acura of Pembroke Pines Team

November 12, 2021

Dealership Rating
Employee Rating

Everyone was so pleasant pleasant and attentive and I was in an out in a very short time I’ll explanations were given for my questions and I feel that I was treated very personable More

by TRIOLAM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Joe Urteaga, Jean Louis, Marco Pinto, Kevin Gomez, Ron Richardson, Eric Ng, Christian Rodriguez , Andres Perez

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Nov 15, 2021

Acura Of Pembroke Pines responded

Thank you so much for this wonderful feedback! We're glad you enjoyed your visit with our team here at Acura of Pembroke Pines and we hope to see you again next time!

November 11, 2021

Dealership Rating
Employee Rating

Great service great customer service. I would definitely be coming back for any car purchase or service More

by JESSICA vallejo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Nov 11, 2021

Acura Of Pembroke Pines responded

We're thrilled to hear this, Jessica! Thank you for taking the time to leave us a review - we'll see you next time here at Acura of Pembroke Pines!

November 11, 2021

Dealership Rating
Employee Rating

Service was excellent! Everyone was friendly and helpful! Work done on car was superb and car is functioning smoothly. More

by NAKITA.SPRINGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Helpful
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Nov 12, 2021

Acura Of Pembroke Pines responded

Thanks for taking the time to share this excellent feedback about your experience with the Acura of Pembroke Pines team! It was our pleasure to serve you and we hope we have the opportunity to do so again in the future!

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