Michael Green

Nissan of Rocky Mount responded

Hello, Thank you so much for the 5-star review! We are so glad to hear that you had a great experience with us and that Michael was able to provide such helpful service in getting your recall resolved. Our service department always aims to make every visit as smooth and stress-free as possible. Keeping your vehicle safe and properly handled is our top priority, and you can always trust our factory-trained technicians to treat your car with the highest level of care. Thank you for choosing NISSAN of Rocky Mount for your vehicle's needs, and thank you so much for your loyalty as a client. We truly appreciate your business and look forward to seeing you again next time! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi clegrand1, Thank you so much for the fantastic review! We truly appreciate you taking the time to share your experience with us. We are so proud of our team for always being reliable, helpful, and ensuring you have total clarity about everything going on with your vehicle. Our certified Nissan technicians work hard to provide that level of clear communication and quality care during every single visit. Thank you for choosing our dealership for your vehicle maintenance needs. We look forward to seeing you again next time! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you so much for taking the time to leave us this wonderful 5-star review! Loyalty like yours means the world to us. We are so glad to hear that since 2019, our team has consistently provided you with the honest, reliable, and respectful service you deserve. Keeping your car running like new is always our top priority, and our service department is proud to be your go-to spot. We look forward to taking great care of you and your vehicle for many more years to many! Thanks again for your business and for being a valued part of the NISSAN of Rocky Mount family! Drive safely! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi there, Thank you so much for the wonderful 5-star review! We are thrilled to hear that you consistently receive friendly, knowledgeable, and professional service from our team, and we were more than happy to honor your 10% discount. Your business means the absolute world to everyone here at the dealership. At NISSAN of Rocky Mount, our philosophy is simple: we believe in treating our clients like kings from the moment they drive onto our lot. We constantly push ourselves to outperform other local dealers in every single department. It’s because of loyal customers like you, and our team's dedication to going the extra mile, that NISSAN of Rocky Mount consistently ranks at the very top for customer satisfaction levels over all other local Nissan dealers. Thank you again for choosing us for your vehicle's needs. We look forward to royalty treatment on your next visit! Drive safely! Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Hi Dennis, Thank you for taking the time to share your feedback with us and for recognizing Eric and Mike for their efforts. We always strive to provide transparent and high-quality care. We truly appreciate your patience and your time as we worked together to address this concern and get everything resolved for you. Thank you for choosing NISSAN of Rocky Mount for your automotive needs. We value your business, and we look forward to providing you with a seamless and excellent experience on your next visit. Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for the 5-star review! We’re glad our service department was able to clearly answer your questions and make your experience easy to understand. Our factory-trained technicians and certified Nissan technicians work hard to provide top-quality car repair and auto repair in Rocky Mount, from transmission and differential services to brake service, oil change service, and scheduled maintenance. We appreciate you trusting us with your vehicle maintenance, and we look forward to helping you again with genuine Nissan parts and expert care in the future! Sincerely, Josh Kinneer

Nissan of Rocky Mount responded

Thank you for the 5-star review! We’re thrilled to hear you were happy with the efficient service from our service department. Our factory-trained technicians work hard to provide reliable auto repair in Rocky Mount while getting you back on the road as quickly as possible. We truly appreciate your support and look forward to seeing you again very soon! Best regards, Josh Kinneer

Nissan of Rocky Mount responded

Thank you for taking the time to write us this 5-star review! We’re thrilled to hear you received great customer service and a professional experience from our team. Earning your trust means everything to us, and we’re proud to be your go-to place for vehicle maintenance and auto repair in Rocky Mount. Our factory-trained technicians look forward to continuing to provide the quality care your car deserves for many years to come! Sincerely, Josh Kinneer

Nissan of Rocky Mount responded

Tamida, We are so sorry you feel that way. What could have happened? I'd appreciate the opportunity to make things right for you. Please let me know how I can help. You can reach me at (252) 977-9600. Josh Kinneer Service Director NISSAN of Rocky Mount

Nissan of Rocky Mount responded

Thank you for taking the time to share your feedback with us. We’re glad to hear your vehicle was completed as promised and that Michael was able to help clear up the difference between the quote and estimate for your repair. We understand how important transparency and communication are, especially when it comes to vehicle maintenance and auto repair in Rocky Mount. Our service department and factory-trained technicians strive to provide accurate information and quality care during every visit, whether it’s an oil change service, scheduled maintenance, or more extensive car repair. We truly appreciate your understanding and your continued trust in our team! Sincerely, Josh Kinneer