The service was very good 👍 the salesman was very nice
and friendly the did a very good job
and friendly the did a very good job
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by hatfieldann141
Verified Customer
Verified Customer
Service Price Transparency
Great Team and they are reliable and helpful.
They always make sure you understand everything going on with you vehicle.
They always make sure you understand everything going on with you vehicle.
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by clegrand1
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2026 -
Nissan of Rocky Mount responded
Hi clegrand1,
Thank you so much for the fantastic review! We truly appreciate you taking the time to share your experience with us.
We are so proud of our team for always being reliable, helpful, and ensuring you have total clarity about everything going on with your vehicle. Our certified Nissan technicians work hard to provide that level of clear communication and quality care during every single visit.
Thank you for choosing our dealership for your vehicle maintenance needs. We look forward to seeing you again next time!
Josh Kinneer
Service Director
NISSAN of Rocky Mount
I bought my car in 2019 and have always gone to the
dealership for service. They are reliable, helpful, and honest. Treated me with great respect when I was in there. Will continue to go there.
dealership for service. They are reliable, helpful, and honest. Treated me with great respect when I was in there. Will continue to go there.
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by GR121750
Verified Customer
Verified Customer
Service Price Transparency
Jun 03, 2026 -
Nissan of Rocky Mount responded
Thank you so much for taking the time to leave us this wonderful 5-star review!
Loyalty like yours means the world to us. We are so glad to hear that since 2019, our team has consistently provided you with the honest, reliable, and respectful service you deserve.
Keeping your car running like new is always our top priority, and our service department is proud to be your go-to spot. We look forward to taking great care of you and your vehicle for many more years to many!
Thanks again for your business and for being a valued part of the NISSAN of Rocky Mount family! Drive safely!
Josh Kinneer
Service Director
NISSAN of Rocky Mount
They are easy to deal with and they don't mislead the
customer. Very pleased.
customer. Very pleased.
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by mw5229
Verified Customer
Verified Customer
Jun 03, 2026 -
Nissan of Rocky Mount responded
Thank you so much for taking the time to share this wonderful feedback! We are incredibly grateful for your kind words and your trust in us.
We pride ourselves on honesty and transparency, so hearing that we are easy to deal with and never mislead our customers means everything to our team. We also want to give a special thanks to your sales consultant, Drew Walton, for always looking after your best interests and ensuring you have a seamless experience from start to finish.
Thank you again for your business and for being a valued member of the NISSAN of Rocky Mount family. We look forward to seeing you again down the road!
Kelvin Bratcher
Owner & Executive Manager
NISSAN of Rocky Mount
I felt uncomfortable when I picked up my vehicle it was
just here and I paid no explanation or conversation. I then took it to another mechanic to get a better understanding of my vehicle needs. I found ou
just here and I paid no explanation or conversation. I then took it to another mechanic to get a better understanding of my vehicle needs. I found out I paid for a coolant flush but my reservoir was empty. I am used to service discussing all recommendations like I received at the second place. Also, my service engine soon light was on and not even addressed.
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by wlewis5
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2026 -
Nissan of Rocky Mount responded
Thank you for bringing this to our attention. This is not how we do business and is out of character for our team. We will need to open up an investigation into the matter. Thank you for your patience as we work to better understand the situation. Please feel free to call me at (252) 977-9600 if you would like to personally discuss your experience. Thank you, Josh Kinneer Service Director NISSAN of Rocky Mount
Oil change too expensive for what it’s worth.
I was paying $60 until someone else took over now the charging me $91 no I won’t be coming back seriously
I was paying $60 until someone else took over now the charging me $91 no I won’t be coming back seriously
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by PATRICIA.1222
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2026 -
Nissan of Rocky Mount responded
Hi Patricia, Thank you for taking the time to share your feedback with us. We sincerely apologize that the change in our oil change pricing caught you by surprise and left you feeling frustrated. We completely understand that budget is important, but we want to assure you that we work hard to keep our rates fair. We actually research local dealership prices every single month to make sure we are offering highly competitive pricing—in fact, our policy is to meet or beat any other Nissan dealer's price. The $91 rate reflects the rising costs of premium materials and ensures that your vehicle is being cared for by certified, factory-trained technicians who provide exceptional service and know your vehicle inside and out. We completely respect your decision to look elsewhere, and we truly wish you the very best with your new dealership. However, if you ever find that it's just not the same, or if you miss the level of care and exceptional service you receive here at NISSAN of Rocky Mount, please know that our doors are always open and we will gladly welcome you back as a client. Thank you again for your past business, and we wish you all the best. Warm regards, Josh Kinneer Service Director NISSAN of Rocky Mount
Great service and had to ask and then answered thars
clear for me to understand. I had a transmission service and differential service
clear for me to understand. I had a transmission service and differential service
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by jomaq560
Verified Customer
Verified Customer
Service Price Transparency
May 22, 2026 -
Nissan of Rocky Mount responded
Thank you for the 5-star review! We’re glad our service department was able to clearly answer your questions and make your experience easy to understand. Our factory-trained technicians and certified Nissan technicians work hard to provide top-quality car repair and auto repair in Rocky Mount, from transmission and differential services to brake service, oil change service, and scheduled maintenance. We appreciate you trusting us with your vehicle maintenance, and we look forward to helping you again with genuine Nissan parts and expert care in the future! Sincerely, Josh Kinneer
Great customer service and very professional this is the
only place I’ll take my car
only place I’ll take my car
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by LSB
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2026 -
Nissan of Rocky Mount responded
Thank you for taking the time to write us this 5-star review! We’re thrilled to hear you received great customer service and a professional experience from our team. Earning your trust means everything to us, and we’re proud to be your go-to place for vehicle maintenance and auto repair in Rocky Mount. Our factory-trained technicians look forward to continuing to provide the quality care your car deserves for many years to come!
Sincerely, Josh Kinneer
Since the name change, service not as good.
Being having my Nissan vehicles serviced since purchasing at the dealership. Taking pictures of my vehicles at check-in. Appointment is required, I
Being having my Nissan vehicles serviced since purchasing at the dealership. Taking pictures of my vehicles at check-in. Appointment is required, I would like to be address as Mister, should be easy since appointments are required. I was giving the same appointment as another customer. Good thing I arrived early. While waiting for my car to be complete, I was approached by salesman about buying a car,
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by KNIGHT635
Verified Customer
Verified Customer
Service Price Transparency
May 24, 2026 -
Nissan of Rocky Mount responded
Thank you for taking the time to share your feedback and for being a loyal customer over the years. We truly appreciate you trusting our service department with your Nissan vehicles for your vehicle maintenance and scheduled maintenance needs.
We’re sorry to hear that your recent experience did not meet the level of service you’ve come to expect from us. We understand how important clear communication, accurate appointment scheduling, and personalized customer care are, including addressing you properly and respecting your time. Your comments regarding the duplicate appointment and sales approach while waiting have been noted and will be shared with our team as we continue working to improve our customer experience.
We value your continued support and hope to provide you with the professional service you deserve during your next visit for auto repair in Rocky Mount.
Sincerely, Josh Kinneer
I was assisted by Alexandria of the service department.
She showed me curiosity and genuine compassion for my situation. I felt valued!
She showed me curiosity and genuine compassion for my situation. I felt valued!
More
by HILLBEE07
Verified Customer
Verified Customer
Service Price Transparency
May 24, 2026 -
Nissan of Rocky Mount responded
Thank you for the kind review! We’re so happy to hear Alexandria provided you with thoughtful service during your visit. Our service department is committed to making every customer feel valued and supported, whether they’re here for scheduled maintenance, oil change service, or more extensive auto repair in Rocky Mount. We truly appreciate your feedback and look forward to helping you again with all your future vehicle maintenance needs!
Sincerely, Josh Kinneer
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