Michael Herrera

Excellent service from beginning to end. I live 4 hours away from the dealership and Michael was wonderful rescheduling my appointment when needed. He was polite, professional and helpful! S I live 4 hours away from the dealership and Michael was wonderful rescheduling my appointment when needed. He was polite, professional and helpful! So nice! He should be the supervisor to teach all employees how to serve their customers with excellence. More

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Michael is an excellent service advisor. He takes the time to explain the service you need and he provides excellent customer service! He takes the time to explain the service you need and he provides excellent customer service! More

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Been going to Earnhardt Lexus to service my vehicles for the past 4 years and their service is top notch. They go above and beyond and have always taken care of me, I live 40 minutes away now and still get the past 4 years and their service is top notch. They go above and beyond and have always taken care of me, I live 40 minutes away now and still get my car serviced at Earnhardt Lexus. More

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Service Service Service No Excuses, No pretentiousness, I have another Scottsdale dealership that is less than 6 miles away, I drive to Earnhardt Lexus for a reason. Customer service is d pretentiousness, I have another Scottsdale dealership that is less than 6 miles away, I drive to Earnhardt Lexus for a reason. Customer service is derived from the overall experience. It starts from when you enter the building how you’re treated and the follow up it also matters who the dealership is associated with For outside vendors. In this case windshield replacement. They use the same vendor with the same quality for a long time. My model Lexus is not made anymore. F models are rare, Trust is Paramount. In my eyes, I am a loyal customer. Five stars five diamonds, no matter what I would give these guys a chance to earn your business they have mine. More

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A used electric Fiat at a Lexus dealership? Not their usual transaction, yet we were made to feel as if this was their most important sale of the day. From our initial internet contact with E Not their usual transaction, yet we were made to feel as if this was their most important sale of the day. From our initial internet contact with Erica Minix, test drive with knowledgeable salesman Kay Hookana, paperwork completion with personable transaction coordinator Cleva Ault, and our final interaction with welcoming Mike Herrera in service, nothing but the highest degree of professionalism was exhibited. Having purchased many cars over the years, this really was one of the best dealership experiences we have encountered! Highly recommended! More

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Customer waiting area is clean, inviting and comfortable. Beautiful loaner cars but wish they provided shuttle service also for nearby drop off. Beautiful loaner cars but wish they provided shuttle service also for nearby drop off. More

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New to town and just had my Lexus service performed here. Friendly staff and very efficient with my service appointment. Beautiful and comfortable showroom. Friendly staff and very efficient with my service appointment. Beautiful and comfortable showroom. More

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Great service! Thank you Michael for your help getting the repairs done on schedule and on budget. Thank you Michael for your help getting the repairs done on schedule and on budget. More

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They went out their way to help me out was leaving for vacation and was leaving on Sunday morning and they had a person pick up my vehicle on Monday for service it needed. Thanks to the Earnhardt team wel vacation and was leaving on Sunday morning and they had a person pick up my vehicle on Monday for service it needed. Thanks to the Earnhardt team well appreciated. More

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The Sales Team and Service Team were excellent - Angel, Tony and Doug - The only suggestion - not to the sales team but to the Finance Director is that when e- mails are sent to Customers - albeit form Tony and Doug - The only suggestion - not to the sales team but to the Finance Director is that when e- mails are sent to Customers - albeit former Toyota executives let alone traditional customers that proper writing ettiquette be followed as opposed to simply pressing a button with a pdf. Times certainly have changed and I can state emphatically that this is not the Toyota Way. If not for the sales team I would rate this a 2.5 star . By the way Jan is the epittome of what Lexus set out to do at its inception as well as Angel, Tony and Doug. More

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