Michael Marsh | Page 2

New car purchase Peter Liew is always informative, efficient, friendly and a pleasure to deal with. We have not purchased cars except through Peter for over 30 years. Peter Liew is always informative, efficient, friendly and a pleasure to deal with. We have not purchased cars except through Peter for over 30 years. We would not go anywhere else to purchase a car. In service, Mike Marsh and Perry Roeder and their supporting staff are always consistently helpful and efficient. More

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I value my service advisor’s Honesty and Integrity Rusnak has been servicing my cars for more than 20 years. Mike Marsh runs a first class operation that is very customer oriented. He knows many of his Rusnak has been servicing my cars for more than 20 years. Mike Marsh runs a first class operation that is very customer oriented. He knows many of his regular customers by name and provides a personal greeting if he sees you. Everyone is very professional in their appearance and interaction with the customers. I particularly like the relationship that I have with my service advisor Ophelia Wang-LeBlanc. She is very knowledgeable and I value her honesty and integrity. More

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Fast. Efficient. On Time. Genuinely concerned about providing quality customer service. Beautiful, clean location. Friendly. Can arrange a service appointment within days. Genuinely concerned about providing quality customer service. Beautiful, clean location. Friendly. Can arrange a service appointment within days. Loaner car. Easy in and out for service. More

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Unprecedented We discovered an unprecedented and extensive problem with my new 4x4 Sprinter. It took time and a developing plan to understand and fix. The work wa We discovered an unprecedented and extensive problem with my new 4x4 Sprinter. It took time and a developing plan to understand and fix. The work was extensive. It took 4 or more months to disassemble, repair and reassemble the car. This was done step by step, by the book, at great expense. It was done right with minimal correctable complications. More

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Service Evaluation The services were performed within a few hours and corrected the problems. The dealership is very efficient and gives great customer service. The services were performed within a few hours and corrected the problems. The dealership is very efficient and gives great customer service. I am always glad to bring my Mercedes-Benz to the dealership for service. More

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GREAT! It's a pleasure to do business with Rusnak-Arcadia Very professional & friendly & caring Perry goes the extra mile in explaining & helping me to fe It's a pleasure to do business with Rusnak-Arcadia Very professional & friendly & caring Perry goes the extra mile in explaining & helping me to feel comfortable. More

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Professional The Service Advisor, Perry, has been very helpful in my service needs. Also, Service Manager Mike Marsh has been supportive in unique situations on wa The Service Advisor, Perry, has been very helpful in my service needs. Also, Service Manager Mike Marsh has been supportive in unique situations on warranty questions. More

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Stellar Customer Service Wonderful customer service. Quick, efficient and kind. I had not had a good experience at a previous dealership with a prior service. In a nut shel Wonderful customer service. Quick, efficient and kind. I had not had a good experience at a previous dealership with a prior service. In a nut shell they never called me to tell me my car was complete, I was the one constantly trying to reach someone to know the status of my vehicle. Looking online I found that though Rusnak was not in close proximity, it has ratings of good customer service. Look, I just wanted someone to call me when I needed to pick up my car and keep me updated if they need my approval for anything (nothing out of the ordinary). I was NOT disappointed. I had scheduled the service on my birthday (first available appointment). Upon arriving, Micheal introduced himself and I was quickly ushered to my service rep. Forms took about 5 minutes, when it was discovered it was my birthday. News spread and it was nice that everyone was wishing my a happy day. I made my way to the desk to get a courtesy vehicle, only to be surprised that I got to drive a gorgeous convertible for the day. Mike and Mike went out of their way to ensure that though my service is schedule to take 4-5 hours, they would have it earlier so I would miss traffic on my way home. WOW!!! No later than 3 hours later I was updated with a pick-up time and made my way back. Upon checking out I was gifted with a gorgeous Bouquet of flowers for my birthday. I felt SPOILED. I joked that I was going to expect this for every oil change. Never going anywhere else for service, and probably not going anywhere else when I need a new car. Thanks EVERYONE! More

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Thank all of you that I worked with for being so nice. I always enjoy working with Mike Marsh. He has always been extremely nice and polite. I was introduced to Joseph Yu. I really enjoyed working with I always enjoy working with Mike Marsh. He has always been extremely nice and polite. I was introduced to Joseph Yu. I really enjoyed working with him, he was very helpful and knowledgeable. I hope if I need anything else and my next service Joseph will still be there. He was very friendly and nice. More

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