Michael Richardson | Page 15

The service department went above and beyond to make sure that my concern was resolved when no other dealership could. Thank you Orange Buick GMC that my concern was resolved when no other dealership could. Thank you Orange Buick GMC More

by m Verified Customer Verified Customer

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Bill and Service Manager Mike are great Bill Murdock and your Service Manager Mike Richardson are the best ... especially Mike: very intelligent, knows the business, and represents Orange B Bill Murdock and your Service Manager Mike Richardson are the best ... especially Mike: very intelligent, knows the business, and represents Orange Buick professionally! You should be proud of the work Bill and Mike do! More

by bfreeman6 Verified Customer Verified Customer

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Replace splash guard Could not ask for better service. Manager Mike who is back ast Orange Buick after a short hiatus could not have been professional , knowledgeable and Could not ask for better service. Manager Mike who is back ast Orange Buick after a short hiatus could not have been professional , knowledgeable and helpful. Just one of the great to work with folks at this dealership. More

by Mike01 Verified Customer Verified Customer

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Orange Great service without the up sale to remedy the issue at hand. Like the way the maintenance team explains what is the issue with options and then the Great service without the up sale to remedy the issue at hand. Like the way the maintenance team explains what is the issue with options and then the follow up with an inspection report. More

by bonds3 Verified Customer Verified Customer

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As usual Ian took care of me!! My service appointment went very smooth as usual.Ian got me in and out very fast.It was very nice to see that Mike Richardson was back,I now know that My service appointment went very smooth as usual.Ian got me in and out very fast.It was very nice to see that Mike Richardson was back,I now know that the service dept. will be up to snuff again. More

by TDZIADUS Verified Customer Verified Customer

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Came in for oil change, left with oil change, alignment and 3 new tires. Thanks to Bill Murdock and Mike Richardson, I had a great experience as always and will continue this as I have fr the last 32 years and 3 new tires. Thanks to Bill Murdock and Mike Richardson, I had a great experience as always and will continue this as I have fr the last 32 years! More

by mike124 Verified Customer Verified Customer

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My salesmen (Chris) was excellent. He was very knowledgeable and experienced in the Buick SUV that my wife and I purchased. The staff is good knowledgeable and experienced in the Buick SUV that my wife and I purchased. The staff is good More

by irene082594 Verified Customer Verified Customer

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Frustrated, Ticked off Dropped car off at 7:50 for an 8:00 appointment. Check engine light was on. Asked if I was going to wait, I said no and used the shuttle to get hom Dropped car off at 7:50 for an 8:00 appointment. Check engine light was on. Asked if I was going to wait, I said no and used the shuttle to get home. I was told by the service rep that she would call as soon as they had some idea what was causing the warning. At 11:40 (almost 4 hours after I dropped the car off) I called to check and was sent to voice mail. Hearing nothing, at 1:48 I called and again was sent to voice mail. Still hearing nothing at 2:45, I again called and this time the service rep answered the phone. She asked me what she could do for me. I said the same thing that was on my previous two voice mail messages. She told me she was very busy and had not had a chance to check her messages all day. So I proceeded to ask what she found out about the "check engine" light. I was told that my vehicle had still not gone into the shop. I asked why almost 7 hours after my appointment my vehicle still had not gone in the shop. Her first response was that my 8:00 appointment was nothing more than a "check in time" and really had no bearing on when my service would actually be done. That there was a computer dispatch system that determined when vehicles went in based on various criteria which included, among others, if a customer was waiting. Since I was not I was lower priority. Apparently appointment time was not a criteria. (my assumption, not her words). So I asked her what I should expect regarding when my vehicle would be serviced. Her response, "probably tomorrow". Probably? No commitment , just a probably. I asked to speak with the Service Manager. When he called me back, he apologized and explained that he was short techs and they were behind. I asked him how many other appointments for that day were not met and was told 9. I should have asked how many of those 9 were scheduled for 8:00 am. We ended our conversation with him promising to have an answer to me by 11:00 am the next day. At 10:45 I received the call and we decided on a path forward with the vehicle and by 3:00 the service was complete. So what have I learned from this experience? I've learned, after 55 years of car ownership, that a service appointment is a commitment on my part but not necessarily on yours. Bring it in at your "check in time" and maybe we'll get to it today or if not, probably in a day or two. Next I learned that I should always wait with my car. That seems to warrant a higher dispatch priority with the computer. Also, I learned not to leave a voice mail with your service techs. 3 hrs after I left my first message, it still had not been listened to. Don't tell me that they are busy and get to them when they can. Not checking voice mail all day may be acceptable practice, but it is poor customer service. I said I would recommend this center. Reluctantly. From the vehicle service side, I was very satisfied .From a customer service aspect? Initial communications were non existent. If I had been told when I "checked in" that the vehicle may not go in until late that day or tomorrow, I would not be writing this review. If I had received a call or a return call back after my first voice mail, I would not be writing this review. Once I spoke to Mike Richardson, everything improved. However, at that point I was beyond frustrated. Good customer service is easy when everything goes right. More

by FFALATEK Verified Customer Verified Customer

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Always a great experience The staff is always friendly and service is provided quickly Tv in waiting area is great because you sometimes want the team to take longer so you c The staff is always friendly and service is provided quickly Tv in waiting area is great because you sometimes want the team to take longer so you can finish watching your show Lol More

by SLSWINDLE Verified Customer Verified Customer

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Recall Notice The dealership was more than accommodating on getting the recall taken care of and also were very pleasant to add an oil change and tire rotation that The dealership was more than accommodating on getting the recall taken care of and also were very pleasant to add an oil change and tire rotation that I asked to be done while I was there as an add on at the last min. "with no problem except to say we can do that , no problem". More

by JOHN@TITLECORP.NET Verified Customer Verified Customer

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