Michael Shteyn | Page 3

Michael Shteyn was so very helpful and knowledgeable. He has been able to assist with every part of process and has still been helpful after the purchase with questions that have come up. He made the purcha has been able to assist with every part of process and has still been helpful after the purchase with questions that have come up. He made the purchase process Fun, easy and enjoyable. He put a big bow on my car and made the experience special. Even offered to take pictures until I got one that was “just right.” The financing part could have run more smoothly as they had other people’s information in my folder. Also I had already met and established a relationship with John Cadle on a day I came to test drive the car. However on the day I came to purchase I was told that I could not work with him because of dealership rules. I find that extremely disappointing as you should have a choice of who you want to work with. I work in healthcare and if someone chose me as a provider, it would be Unprofessional to tell the consumer that they cannot work with me because of my workplace rules and have the consumer work with someone who they may not know or trust. If you want people to keep working with your dealership you may want to reconsider these rules. More

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Determined and Committed Michael Shteyn was completely dedicated in locating the EXACT vehicle I had requested! He was able to produce it, much to my delight, in a relatively Michael Shteyn was completely dedicated in locating the EXACT vehicle I had requested! He was able to produce it, much to my delight, in a relatively short period of time. My daughter and I came from Wisconsin on Saturday, test drove the 2019 NX300 and purchased it that same day. We were especially impressed with how determined Michael was to go over all of the details, especially the GPS, which, I had specifically requested the Lexus I purchased must have! I know he went beyond his working hours for that day, and we tried to give him an “out” so he could go home and be with his family, but, much to our satisfaction, he was dedicated to making sure we understood all we needed to know about my new NX300. He even had a large red bow on top of my vehicle when he presented it to me, and took a picture of my daughter and I together beside my new Lexus. This is my third Lexus, but that was the first time that had been offered, and tho I had passed up the offer for the picture, I changed my mind because Michael made it feel like that kind of. “Special moment” that should be captured. My daughter, Crystal, commented that Michael had gone much more into detail that others had in the past and she was very impressed with Michael as well. Sergio Pena should also receive kudos because he assisted me in saving a great deal of money over the lifetime of my loan due to my being misled over interest rates from my local RCU office in Eau Claire, WI, with whom I shall be in contact personally on Tuesday. I am grateful for Sergio’s input and knowledge as well, needless to say I have a friend who may be interested in looking into a Lexus, and I will recommend that he seeks out Michael. More

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Helpful, Friendly Previously interested in a vehicle taken in on trade. Michael Shteyn was very knowledgeable about the vehicle even though it wasn't a Lexus. He listen Previously interested in a vehicle taken in on trade. Michael Shteyn was very knowledgeable about the vehicle even though it wasn't a Lexus. He listened to my concerns. Did not pressure me through the whole experience. When the time was appropriate he simply asked if I was interested in purchasing. I declined for my own personal reasons. Michael did not try to push the sale nor did he immediately dismiss me. If I was still in the market and Lexus of Wayzata had a vehicle that interested me, I would want to work with Michael again. More

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2016 ES 350 Very excited for the purchase. Michael S was very helpful and informative . We were impressed with the quality of the dealership.and the kindness of Very excited for the purchase. Michael S was very helpful and informative . We were impressed with the quality of the dealership.and the kindness of those helping us. More

by TBEVERSDORF Verified Customer Verified Customer

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Excellent experience, and Michael was superb. Excellent service during the used car buying experience; Michael warmed up the cars I was test driving, because it was below zero. He also followed m Excellent service during the used car buying experience; Michael warmed up the cars I was test driving, because it was below zero. He also followed me to my home to pick up my downpayment check! More

by cshanahan0108 Verified Customer Verified Customer

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Great, but I keep getting text message alerts from the app! Great salesman, Michael Styhn! I keep getting text alerts from the app-driving me crazy!!!!! I want it turned off but don’t know how Great salesman, Michael Styhn! I keep getting text alerts from the app-driving me crazy!!!!! I want it turned off but don’t know how More

by PEABODYK Verified Customer Verified Customer

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Favorable experience Buying experience favorably reflected Lexus quality perception. Purchased vehicle was well prepared as to Lexis Certified status and I appreciated th Buying experience favorably reflected Lexus quality perception. Purchased vehicle was well prepared as to Lexis Certified status and I appreciated the full tank of gas gesture. Sales rep Michael Shteyn was knowledgeable, helpful and courteous. More

by TISRGA Verified Customer Verified Customer

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Michael’s the Best Salesman! We just purchased a certified Lexus LS460 from Michael S. and are extremely happy with the service he provided. He is very knowledgeable with the Lexu We just purchased a certified Lexus LS460 from Michael S. and are extremely happy with the service he provided. He is very knowledgeable with the Lexus brand and all their features. We started looking for this car mid-summer, but knew we wouldn’t be buying until Fall. Both my husband and I’s birthdays are in Fall, and we both received birthday cards from Michael. Our previous salesman had left the company and Michael had checked the records and found our name in past records for our 2006 purchase, but we never had met him before. We decided because of him sending those birthday cards out that we would give him our business. When we drove to Lexus, we made no prior appointment and were fortunate Michael was available. We told him why we wanted him as our salesman, and were also amazed that he knew what car we had bought in the past. Michael really does a nice job of making you feel comfortable shopping for a car. My rating of the dealership is solely on m experience with Michael thus far. Also, they have a very knowledgeable and sweet woman in the Technology Center called Jean who did a fantastic job of introducing me to all the tech in my new car. Without her and the “cheat sheets” she gave me, I would be lost. Thanks, Jean! More

by FULLERTCWP Verified Customer Verified Customer

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Deer John Letter to my 2006 Lexus RX330 My vehicle search was catalyzed by a "deer john" letter - literally, a deer broke up my 10yr relationship with my Lexus RX330 via total loss collision My vehicle search was catalyzed by a "deer john" letter - literally, a deer broke up my 10yr relationship with my Lexus RX330 via total loss collision. Thus I reluctantly began my search for a replacement vehicle. I met Michael Shteyn when I drove to Lexus of Wayzata to test drive a couple of SUVs I identified on the car guru site. Michael was start to finish friendly, helpful and candid in his interactions with me and I left with a much clearer picture of my target replacement vehicle and Michael actively monitoring the incoming used vehicle inventory and appraising me of candidates. Michael notified me the same day my target vehicle was brought into the dealership and I took a test drive that evening. We completed a brief, amicable negotiation and settled terms within 36h. Michael and Jim were both well prepared, professional and genuinely supportive of creating a positive vehicle buying and future ownership process for me. My thanks & appreciation! More

by CJNELSON Verified Customer Verified Customer

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Very professional Had a great experience with the Lexus of Wayzata team. Everyone that worked with me personally were really awesome to work with. Looking forward to wo Had a great experience with the Lexus of Wayzata team. Everyone that worked with me personally were really awesome to work with. Looking forward to working with the Lexus of Wayzata team in the future. More

by MUNSEE883HD Verified Customer Verified Customer

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