Michael Spooner

I intend to trade my 2021 low mileage NX-300 for a new vehicle. I was firmly decided on purchasing a Genisis GV 70. However, my son advised me to consider the GLC 300 and test drive it before committing vehicle. I was firmly decided on purchasing a Genisis GV 70. However, my son advised me to consider the GLC 300 and test drive it before committing to the GV 70. Although my preference was for the GV 70, I decided to visit Mercedes dealership to at least view the GLC 300/ Upon meeting with Chris Kaminski, I outlined my specific requirements. He engaged in a comprehensive discussion with me for approximately 30 min., detailing all available options. I posed numerous inquiries, and he responded to each of them in a highly professional and informative manner. Following this discussion, I made the decision to proceed with the purchase of a new vehicle and specified my preference for a black exterior with beige interior. I was seeking a fully equipped model, and while there was one available in the showroom, it was graphite with a black interior. I informed him that I required $33,000 for my Lexus and a 6% discount off the sticker price. Ultimately, they offered me$32,000 for my Lexus and a $1,200 discount on the sticker price. I made the decision to purchase a new GLC-300 and told him that I was looking for 33000 for my Lexus Nx-300 and at least 6 % off sticker. After a few back and forth they offered 32000 for my trade in and 1200 off from sticker. I was really impressed by Chris’ patience and answered all my questions. I had lots of questions about GLC-300, and he took the time to answer them all. If you are looking for Mercedes, I would ask chrisis;s. He is very professional. After I purchased the car Alex went over all the settings and explained in detail. Next day I went again to ask more on questions, and He went over again in professional manner. More

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Mike Connolly and his staff are the best! They truly care about your experience with the dealership, especially the General Manager, Mike Connolly. They truly care about your experience with the dealership, especially the General Manager, Mike Connolly. More

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Inwas very pleased with service and accommodations buying my second MB from Ilona. She is absolutely fantastic to deal with. my second MB from Ilona. She is absolutely fantastic to deal with. More

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David was excellent. Got me the car I wanted at a price that was better than other dealerships. Even worked it out so I could get out of my lease without paying anythin Got me the car I wanted at a price that was better than other dealerships. Even worked it out so I could get out of my lease without paying anything. More

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Never thought I'd find buying a car a delightful experience, but Nina made it happen! Not only did she help me find my dream car, but she made the entire process so much fun. She was gracious in ans experience, but Nina made it happen! Not only did she help me find my dream car, but she made the entire process so much fun. She was gracious in answering all of my questions thoroughly and quickly, and really listened to understand what I was looking for. She was fantastic to work with and I never once felt like I was being "sold to" like you might at other dealers. I would recommend anyone take the drive to Hoffman Estates to see Nina! The rest of the team that I encountered were also very warm and helpful, and I can't imagine myself going somewhere other than Hoffman Estates for my future vehicle purchases! More

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Never thought I'd find buying a car a delightful experience, but Nina made it happen! Not only did she help me find my dream car, but she made the entire process so much fun. She was gracious in ans experience, but Nina made it happen! Not only did she help me find my dream car, but she made the entire process so much fun. She was gracious in answering all of my questions thoroughly and quickly, and really listened to understand what I was looking for. She was fantastic to work with and I never once felt like I was being "sold to" like you might at other dealers. I would recommend anyone take the drive to Hoffman Estates to see Nina! The rest of the team that I encountered were also very warm and helpful, and I can't imagine myself going somewhere other than Hoffman Estates for my future vehicle purchases! More

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It was great to work with David Mann as well as GM Mike Connely. True professionals with customer service in mind at all times.True pleasure. Connely. True professionals with customer service in mind at all times.True pleasure. More

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I bought two cars from Austin Fowler, he was fantastic to work with. Great job and experience work with. Great job and experience More

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Ronnie Brazier was amazing, great knowledge about the cars, so professional and easy to work with. Whole team answered questions and explained the new car and was great. Would strongly recommend!! cars, so professional and easy to work with. Whole team answered questions and explained the new car and was great. Would strongly recommend!! More

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Jacob Kapolka (sales) and Michael Spooner (finance) were great with a remote purchase on a hard to find car with low miles. The whole process was amazingly fast and easy, and Jacob communicated with me thr great with a remote purchase on a hard to find car with low miles. The whole process was amazingly fast and easy, and Jacob communicated with me throughout the process. They made for a comfortable purchase from long distance based on photos, videos and good communication. Highly recommend them if you’re considering. Further, their mechanic’s recommendations on my used car were all addressed prior to the car going up for sale (in my case - new tires, brake pads and rotors). I feel that I found a great car at an appropriate price and with excellent service and communication. Thanks guys! More

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