Michael Stanton | Page 2

Our experience with Dallas and Ferman mini exceeded my expectations. I found the car I wanted on one of their other lots; they were able to organize a pick up of that vehicle for us instead of sending us expectations. I found the car I wanted on one of their other lots; they were able to organize a pick up of that vehicle for us instead of sending us along. Dallas is very informative and down to earth, we did not feel any pressure to buy when we arrived a few days earlier for test rides. The sales department was very helpful and kind. It was a great car buying experience compared to previous ones I’ve encountered. Thanks Ferman and Dallas! More

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I'll start off by saying everyone I interacted with was really great! We were very impressed with the customer service when we came to view the Mini. My brother ended up going next door that day to put his really great! We were very impressed with the customer service when we came to view the Mini. My brother ended up going next door that day to put his i4 order in. There were some issues though... 1. The process of purchasing the car felt delayed. We were sitting around for awhile during the process and felt a little rushed signing contracts right before closing even though we arrived hours before. 2. We brought a car for trade in and were happy to get a fair price. But the car was not put in park and ended up rolling into another car on the lot. Thankfully we turned the car over to Ferman prior to the accident and it did not affect the value of our trade. 3. Within 2 weeks of purchasing the car that was in "excellent" condition, the clutch went out and it became undrivable. Then the following day, the glass came unglued from the soft top. We were originally quoted over 10k for the repairs. Thankfully the dealership offered to help with the repair costs for the clutch, but not for the soft top since it was the original and almost 10 years old. The clutch repair was completed promptly and well done. I immediately noticed a difference in the stiffness of the clutch compared to the day I bought it. I was told that the internal inspection did not find anything wrong with the clutch, but looking back I feel like there were enough signs that the clutch was going bad that it should have been inspected further before listing it for sale on the lot. Unfortunately, we were not able to test drive the car before purchase because it was still in service. Had I done so, I would have questioned the clutch longevity prior to purchase. No one expects to drop thousands in repairs on a car right after driving it off the lot. The car is now in another shop to have the glass on the soft top glued back on since I'm not about to spend $5,000 on a new convertible top. If I ever recommend Ferman pre-owned to a friend, I'll be sure to pass along my positive experiences but warn also that they should have an independent inspection done prior to purchasing a car. Otherwise, I enjoyed the experience and look forward to driving the car once all the repairs are completed. More

by Jordan Verified Customer Verified Customer

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First in class customer service. Outstanding experience, from initial inquiry through purchase and follow up. Highly recommended. Outstanding experience, from initial inquiry through purchase and follow up. Highly recommended. More

by linda.rosenberg Verified Customer Verified Customer

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Sara was great! !! Super helpful. She went above and beyond. We came from Ft. Lauderdale, twice, to purchase this vehicle and she made it happen. !! Super helpful. She went above and beyond. We came from Ft. Lauderdale, twice, to purchase this vehicle and she made it happen. More

by liisa0 Verified Customer Verified Customer

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Sara was very knowledgeable, communicative and helpful. The whole process from start to finish was top notch. Went above and beyond, even mailing us the second key fob. Sara had the car detailed a helpful. The whole process from start to finish was top notch. Went above and beyond, even mailing us the second key fob. Sara had the car detailed and ready to go when we arrived. More

by gregh773 Verified Customer Verified Customer

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My Mini sales person was Mike Mancinni and he went above and beyond to make this deal happened!! He was awesome! and beyond to make this deal happened!! He was awesome! More

by coraluna Verified Customer Verified Customer

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Outstanding professional service from everyone we dealt with at Fermin Mini. This .was the best experience I have had in acquiring a new vehicle. Many thanks to the entire Fermin team! with at Fermin Mini. This .was the best experience I have had in acquiring a new vehicle. Many thanks to the entire Fermin team! More

by rjester Verified Customer Verified Customer

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There was some initial confusion which resulted in my test driving a car that had already been sold. Other than that, my new Mini is amazing. Michael and others that I dealt with personally were all grea test driving a car that had already been sold. Other than that, my new Mini is amazing. Michael and others that I dealt with personally were all great and efficient. I’m happy to be back in the Mini family. This is my third. More

by dooby22032 Verified Customer Verified Customer

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The entire experience was fantastic from our first encounter on. Everyone was personable, knowledgeable, and helpful. encounter on. Everyone was personable, knowledgeable, and helpful. More

by Shawn Smith Verified Customer Verified Customer

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Attentive. Punctual. Knowledgeable. Easy to do business with as they are very responsive to needs. Punctual. Knowledgeable. Easy to do business with as they are very responsive to needs. More

by online2 Verified Customer Verified Customer

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