Michael Trammell at Boardwalk Volkswagen of Richardson

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Jason Daniel, Michael Trammell

My Review of Boardwalk Volkswagen of Richardson:
I live in Oklahoma City and was looking for a car that is hard to find. My local dealers simply didn't stock what I was looking for. I checked around the region with dealerships in Dallas, Kansas City, even as far as Albuquerque, and finding anyone with this particular car was difficult.

I made contact with Michael Trammell from an initial internet inquiry. He called me to confirm exactly what I was looking for and told me he would be on the lookout if one came into his dealership, Boardwalk Volkswagen in Richardson, TX. After about a week or two, Michael called to tell me that the dealership had just received the exact car, trim line and color that I was looking for.

I arranged to drive down to Dallas on a Saturday morning and test drive the car. The test drive went great and I loved the car. We hammered out the details fairly quickly, including the terms on my trade-in. I felt the offer he made on the new car and the trade were very fair. Michael introduced me to Jason in the Finance Department and we had the financing done and paperwork signed in well under an hour.

Overall, I'm very pleased with the service I received and would strongly recommend Boardwalk Volkswagen. Michael did a great job, as did everyone else at the dealership. 9.5 stars out of 10!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Trammell

My Review of Boardwalk Volkswagen of Richardson:
The best and smoothest sales I've ever had. I will highly recommend micheal to anyone I know. He is always very professional and promt. Thank you so much I love my new golf and I love the fuel mileage.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Trammell

My Review of Boardwalk Volkswagen of Richardson:
After beginning wiht a different dealer in our search for a new VW Turbo Beetle, we stopped in at Boardwalk and met Michael. He was great from the beginning and really spent time with us to determine what we wanted and how his dealership could get us into the perfect car. Even though there were no turbos to test drive, we did drive a non-turbo just to see how it handled. As time went on while we waited for my car to get in, Michael always kept us informed of the status and reason for the delays. He and Boardwalk went above and beyond normal efforts in trying to find a way to get us the car we wanted when the sun roof became an issue for Volkswagen's production, and even ordered us a car without the sun roof for after-market installation in order to get the car to us faster. He did not stop at this solution and finally found the car we wanted listed on another dealer's manifest and made a trade to get it for us. It took 4 months from the time we originally ordered the car, but Michael and his team at Boardwalk never stopped doing everything in their power to get the car as fast as possible and kept us informed at every turn. He also was able to keep our trade-in at the same amount even though 4 months had passed. Overall, a great experience with the dealership, especially when you consider the popularity of the car and production issues along the way.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Lin, Michael Trammell

My Review of Boardwalk Volkswagen of Richardson:
My husband and I went to Broadway Volkswagen of Richardson to look at a Jetta Sportswagen. We didn't have any expectation of buying a car that day, but they made it so easy, we ended up purchasing the car and driving away a few hours later! Absolutely the best car-buying experience we've ever had!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Trammell

My Review of Boardwalk Volkswagen of Richardson:
I worked with Michael over the internet on the purchase of my 2012 VW CC. It was totally an awesome experience. I would highly recommend working with Michael.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Lin, Michael Trammell

My Review of Boardwalk Volkswagen of Richardson:
Michael was very knowledgable about the vehicles we were interested in and Steve was very efficient in making our visit to the dealership a smooth and pleasant ordeal.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Trammell

My Review of Boardwalk Volkswagen of Richardson:
I have gotten really great personal attention, followed by personal e-mails and the service department has scheduled me in, a week after the sale, for a check for any leakage, etc. I wish I could get that level of service from my doctor!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Trammell

My Review of Boardwalk Volkswagen of Richardson:
My first connection with Michael was on the phone. I called about whether they had the new Passat diesel available to test drive yet. Michael's positive attitude and exhuberance came through the phone as he assured me they had one here and that I could come out anytime and he would be glad to help me. I made sure to jot down his name and ask for him when I went out to see the car. When I arrived, I asked for him and he was prompt in coming out immediately to see me. Another salesman had the car out on a test drive so we chatted about the car and it's details while we waited.
Once we were in the car, Michael methodically went over each feature detail by detail. It was very impressive as to the degree of his knowledge of the car. That first visit sold me on the car along with Michael's help. I brought my wife out to see and test drive the car within a few days. She was very impressed with the car and with Michael. We decided on that visit to pre-order the car with exactly what we wanted on it. Michael helped us through that process quickly and easily. That was on August 6, 2011. Michael told us it would take 60-90 days for our car to arrive. Each time I called out to talk to him about how soon the car might arrive, he went out of his way to check on the progress and let me know either while I was on the phone or by return call what to expect. Never did I feel like I was bothering him or keeping him from other business during our conversations. He made me feel as though I was his only customer in the world. When the big day arrived, he was as excited as we were. He had the car processed and detailed, all the paper work taken care of, and had put the car inside one of the showroom areas overnight. When I got there, the car was inside and ready for us to go over some more details. We took it on a short test drive for him to point out some features I may have forgotten. The closing was fast and simple, the dealership allowing me to charge a portion and write a personal check for the balance. Wonderful. I brought the car back two days later to have the ceramic tint installed that Michael told me about. Again, he was there to talk more about the car and help out with a loaner while it was being serviced. I look forward to seeing Michael frequently in the future whenever I visit your dealership. His profession courtesy and knowledge warrants him the highest marks on any scale of service. The dealership should be extremely proud to have Michael on their team

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Trammell

My Review of Boardwalk Volkswagen of Richardson:
I bought a new Jetta TDI from Boardwalk VW last week, and my experience was great. I had 10 months left on my lease, and they worked with me to get out of the lease without incurring significant penalties. They also gave me a great deal on my new car. Within 24 hours of having the new TDI, it had a scratch on it. I was devastated, but they fixed it right up! I would definitely recommend them to anyone in the market for a VW.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Trammell, Jason Villa

My Review of Boardwalk Volkswagen of Richardson:
This is my forth purchase from Boardwalk and with each transaction the staff goes above and beyond my expectations. Boardwalk will be the first place I go when making any car purchase, whether new or used. The sales staff is very friendly, knowledgeable and helpful. The prices are very fair and they offer a great price for your trade in. The finance department is easy to work with. they explain every aspect of the deal. Through the entire process the staff is very professional, helpful and honest. After the deal has concluded you are confident that you received a great car, fair treatment and a satisfied feeling. The support after the sale is top notch!

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