Dealership Experience
10 yrs, 5 mos
67 Reviews
Write a Review67 Reviews of Michelle Martinez
June 29, 2018
Great experience today with Acura Service I brought in our MDX for the routine A1 service, but quickly upon intaking our car, the service department noticed: -2 nails in our tires -tires ver I brought in our MDX for the routine A1 service, but quickly upon intaking our car, the service department noticed: -2 nails in our tires -tires very low on tread -cabin and engine air filters needed replacing -battery about to die. Michelle did a great job explaining each item and was conscientious about the cost implications. We did everything but the tires which I'll replace in a few weeks. The customer lounge was clean, lots of coffee and snacks, the tv had World Cup on, and wifi was fast for me to do work while I waited. In and out in a little over an hour. Like I said, great experience overall and will keep coming back. Thank you Michelle! More
June 27, 2018
Great Service I purchased my Acura from Edmond Kim a year ago. The ILX Sedan drives like a champ. I love the car and the service. Took it in yesterday and my servic I purchased my Acura from Edmond Kim a year ago. The ILX Sedan drives like a champ. I love the car and the service. Took it in yesterday and my service advisor Michelle Martinez was terrific. She has a wonderful personality and is knowledegable about the service and repairs possibly needed. She was very honest and took great care of me and the car. They gave me a ride home and the car was ready in the afternoon. Overall a great deal all the way around. Can't say enough! More
Other Employees Tagged: Edmond Kim
April 26, 2018
Great People To Work With Edmond was very patient with me, worked with me for serval months. Started in December of 2017, test drove 2017 MDX Hybrid, he understood my desire fo Edmond was very patient with me, worked with me for serval months. Started in December of 2017, test drove 2017 MDX Hybrid, he understood my desire for technology and knew I would be happier if I waited for the 2018 with the upgraded Head Unit with Apple Car Play and Android Auto. In the end he was right. He put my interest ahead of his in making a sale to close out the year. More
Other Employees Tagged: Edmond Kim, Jean-Pierre Kabbara
February 15, 2018
Service dept is excellent; car cleaning not so much ;-) Michelle in Service is exceptionally helpful and knowledgeable. In the many years I've been taking the car there, she has been so pleasant and easy to Michelle in Service is exceptionally helpful and knowledgeable. In the many years I've been taking the car there, she has been so pleasant and easy to work with. I love Don, my (I think of him as 'my'!) shuttle driver. My only recent negative was the mediocre quality of the car cleaning - inside windshield and back window were not cleaned, and the rest spottily done. Michelle took my floor mats and had them washed for pick up later - so thoughtful and above and beyond! Overall, I really can't complain. Thanks, Marin Acura1 More
Other Employees Tagged: Julio helped out with my carpets.
December 30, 2017
Superior Service Angel & Michele - The service to be preformed was explained thoroughly and the ease of securing a loaner vehicle made the entire experience enjoyable. Angel & Michele - The service to be preformed was explained thoroughly and the ease of securing a loaner vehicle made the entire experience enjoyable. Thank you! Cathy More
Other Employees Tagged: Eddie Gutfeld
December 27, 2017
Thank you Eddie I appreciate your kindness and professionalism when I leased my 2016 Acura ILX You made it comfortable and smooth! Your friendliness is contagious I appreciate your kindness and professionalism when I leased my 2016 Acura ILX You made it comfortable and smooth! Your friendliness is contagious Melissa Palmer More
Other Employees Tagged: Eddie Gutfeld
December 01, 2017
Michelle is great! From their texting with updates to providing me a loaner vehicle, everything was seamless. Michelle was great. They also did great work on my car. I h From their texting with updates to providing me a loaner vehicle, everything was seamless. Michelle was great. They also did great work on my car. I highly recommend Marin Acura. More
November 16, 2017
Marin Acura is easy, timely and dependable I bought my Acura at Marin Acura and I have had it serviced there for 11 year. It is easy to make an appointment, they always repair items quickly an I bought my Acura at Marin Acura and I have had it serviced there for 11 year. It is easy to make an appointment, they always repair items quickly and they are dependable to be there for me. Michelle Martinez and Dave Maury are both terrific. They know cars. They try to help lower the price. The location is easy to access the bus to San Francisco or they have a shuttle to places in Marin. I highly recommend Marin Acura and the people that work there. More
Other Employees Tagged: Dave Maury, Angel Perez
November 01, 2017
Michelle is AWESOME! Michelle has been taking care of me and my MDX for years. It recently hit 200,000 mikes and still runs like almost new! Because of the great service Michelle has been taking care of me and my MDX for years. It recently hit 200,000 mikes and still runs like almost new! Because of the great service I receive, I decided to buy another Acura (ILX) primarily because I know I'll get great service @ the Marin Acura dealership and Michelle. Thanks! - Monique More
October 30, 2017
Michelle Martinez TOP NOTCH! Michelle Martinez is and always has been top notch. Greets me by my name and shakes my hand. Offers me a beverage every time I'm in and even has ser Michelle Martinez is and always has been top notch. Greets me by my name and shakes my hand. Offers me a beverage every time I'm in and even has served me a few times. She is always so friendly and I really feel I can trust her advice. Thanks Michelle for the great service! More