Miguel Castro | Page 5

Does not honor written quotes Salespeople were fine and friendly. But the leadership does not honor what they say they'll do. We all expect dealerships to try to slip in extras Salespeople were fine and friendly. But the leadership does not honor what they say they'll do. We all expect dealerships to try to slip in extras and you have to be on alert and cautious when trusting what they verbally say as it is so easy for what's said to be changed or "misinterpreted." Kelly's is the only dealership I've encountered who has reneged on their written word! They gave a quote first verbally from Joe (General Manager), and then later in writing from Miguel and Harry on the go-ahead word of Joe, which I confirmed twice before heading in to buy (Bait). Once there, they (Angel and Andre) balked at the quote, but when I showed the email they sent me with all the details laid out, and the price, Angel said "one heck of a deal...okay!" Started drawing up the papers. Each time they brought out the papers, they had slipped something in and changed the agreement. I kept catching it, and they would re-examine their emailed quote and state "oh, our mistake." They'd go back to fix it, just to return with different details changed for the worse (Switch). Finally, the General Sales Manager (Andre) comes out and aggressively tells me "I'm not doing that deal" that they had put in writing to get me to come down. Shamefully, he then left the conversation so his salesperson (Angel) had to defend his decision...who did well as he could, as respectfully as he could. Clearly, integrity is not a quality the management here values or practices. To be blunt, even if they were to come back and offer me the car for an even better price, I would be very hesitant to accept as it seems to me that getting into business with them is dangerous. When not even their own written word is important to Kelly Honda, nothing this dealership does should be trusted. More

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Great experience As being my first time buying a car from.Honda I like.how.helpful the sales man was. You should hire more people like Miguel Castro. As being my first time buying a car from.Honda I like.how.helpful the sales man was. You should hire more people like Miguel Castro. More

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Bought a new car for my daughter It was a good experience at the Honda to purchase a car, and the people who helped us showed genuine care and professionalism. Thank you for everythin It was a good experience at the Honda to purchase a car, and the people who helped us showed genuine care and professionalism. Thank you for everything and great service. More

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Kelly Honda is great dealer ! I had a great experience buying a car with them , helped me on every step , my salesman Miguel Castro did a great job helped me get a great insurance I had a great experience buying a car with them , helped me on every step , my salesman Miguel Castro did a great job helped me get a great insurance and went over every thing about the car with me ! Even connected my phone with the car ! Great people and great service I highly recommend Kelly Honda to all my friends and family ! If you're looking for a car you have to come here! More

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Great experience As a 18 year old young man I visited 2 dealerships before I went to Kelly Honda & I was looking for a 2017 model, everybody took me as a joke but af As a 18 year old young man I visited 2 dealerships before I went to Kelly Honda & I was looking for a 2017 model, everybody took me as a joke but after I decided to visit Kelly everybody was super nice there. I talk them about the car & Wil Lopez the best Sales man in the building sold me the car & everything was ready the next day not complains at all. More

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