Miguel Cruz

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re thrilled to hear you had such a great experience with Luis and Miguel. Their professionalism, kindness, and dedication to our customers are exactly what we strive for. We truly appreciate the recommendation and look forward to welcoming you back in the future! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the kind words! We’re glad to hear you felt welcomed and comfortable in our dealership. Creating a friendly and inviting environment for our customers is very important to us. We appreciate you choosing us and look forward to seeing you again! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the fantastic review! We’re thrilled to hear Miguel delivered one of the best buying experiences you’ve ever had. He’ll really appreciate the shout-out. Enjoy your new vehicle, and thank you for choosing us! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the wonderful review! We’re so glad our team was able to work hard to get the financing approved for your truck. Hearing that the experience was a blessing truly means a lot to us. Enjoy your truck, and thank you for choosing us! — Ford of Oxnard Team

Envision Ford of Oxnard responded

Thank you for the clarification. To be clear, the vehicle was not involved in an accident. We understand there may be differing perceptions or concerns, and we take all feedback seriously. If there are any remaining questions or documentation you would like reviewed, we’re more than willing to discuss them directly and transparently. Please feel free to contact dealership management so we can address any outstanding concerns. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

Thank you for sharing your experience! We love hearing that — sometimes the best purchases are the unexpected ones. We’re glad our team was able to make you an offer that made sense and earned your business. Enjoy your new car, and we look forward to taking care of you down the road!

Envision Ford of Oxnard responded

Thank you for sharing your experience! We’re glad to hear everything went very well and that Miguel was knowledgeable and quick to accommodate your requests. We’re also happy Diana took the time to explain everything clearly so you felt confident in your decisions. We appreciate your business and hope you’re enjoying your new vehicle!

Envision Ford of Oxnard responded

Thank you for taking the time to share your concerns. We’re very sorry to hear about your experience and understand why you feel frustrated. Trade-in values can vary based on multiple factors at the time of appraisal, including vehicle history reports, ownership history, market conditions, and how a vehicle is ultimately reconditioned or wholesaled versus retailed. That said, we never want a customer to feel misled or uncomfortable with the process. Your feedback is important, and we take allegations of miscommunication or misinformation seriously. We would appreciate the opportunity to review the appraisal details, vehicle history, and timeline more closely to ensure everything was handled appropriately and transparently.

Envision Ford of Oxnard responded

Thank you for the recommendation! We’re glad to hear Miguel Cruz and Carlos Castillo were able to help you find the right truck and made the process smooth and helpful. They’ll appreciate the shout-out. We truly appreciate your trust and look forward to assisting you again. — Ford of Oxnard Team

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience and the frustration it caused. You deserved to leave the dealership excited about your new car, not disappointed or uncertain. While I’m glad you felt our salesperson treated you well, it’s clear that we fell short in ensuring the vehicle was fully inspected and ready before delivery — and that’s on us. Waiting on a part after purchase should have been handled with better communication and care. I completely understand your frustration and would like the opportunity to personally review your situation to see what we can do to make things right. Please reach out to me directly so I can assist.