Mike Ferenchiak

It was excellent and very good service and Jaylin was very friendly hundred percent OK everything thank you so much Jailyn very friendly hundred percent OK everything thank you so much Jailyn More

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Great job done by all at the dealership I would Shirley recommend To my friends recommend To my friends More

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Great place - the staff are friendly, efficient, and trustworthy!Must give five stars. I'll recommend it to my friends. trustworthy!Must give five stars. I'll recommend it to my friends. More

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We have been clients of Brogan Cadillac for many years. We have never been disappointed with the showroom service or repair service and recommend both Brogan and Cadillac to our friends We have never been disappointed with the showroom service or repair service and recommend both Brogan and Cadillac to our friends More

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Very efficient and on time. Would recommend this dealership and service dept. to my friends Would recommend this dealership and service dept. to my friends More

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I went to dealership because my Cadillac CT6 is fading on the top of the car and the side door panels are peeling clearcoat as well as sunroof liner falling inside car and I haven't got a call back from Brog the top of the car and the side door panels are peeling clearcoat as well as sunroof liner falling inside car and I haven't got a call back from Brogan only a hateful harassing rep from GM Bad service More

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Unfortunately I am compelled to write a negative review of this Service Department. Technical resolution of specific issues related to the vehicle have been poor. It has been impossible to interact directl of this Service Department. Technical resolution of specific issues related to the vehicle have been poor. It has been impossible to interact directly with technicians which has made communication difficult. Other dealerships I am worked with have had much better flow of communication directly with technical experts which allows more direct resolution of problems. Beyond this the Service Department has caused paint damage to my vehicle which they have refused to take responsibility for. They have put 2023 Escalade V through an automatic car wash contrary to my specific direction and have caused significant damage. Mike the Service Manager has advised me that he does not feel responsible for the issue as I didn't tell the correct employee. Note that the employee I communicated has acknowledged me telling his not to auto wash the vehicle. I have elevated this to Corporate and I am hopeful they can assist the dealership in taking responsibility for this issue. The most important thing a dealership can do is take responsibility for something when things do not go correctly, Brogan Service has failed badly in this important regard. More

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The dealership was very efficient, courteous, fast, close by a pleasure going thereI would highly recommend them by a pleasure going thereI would highly recommend them More

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The staff is pleasant and helpful. . they answered all your questions to the best of their knowledge. . they answered all your questions to the best of their knowledge. More

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In addition to very professional, fair, and pleasant sales staff they more importantly have an excellent service department who are timely, highly skilled, and courteous. sales staff they more importantly have an excellent service department who are timely, highly skilled, and courteous. More

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