Mike Gould | Page 3

Great ! I and the other 3 customers I was with in the waiting area, all had a great experience with Lou our service adviser. I have experience with auto dea I and the other 3 customers I was with in the waiting area, all had a great experience with Lou our service adviser. I have experience with auto dealerships throughout New England from the smallest to the Largest from the most basic an no amenities to the most luxurious and filled with amenities and free meals and services dealerships and Gervais Ford is my favorite of them all. My opinion is not because it is my local Ford Dealer but because of the Ownership and the Team they maintain. This is why Gervais Ford remains in our community when other dealerships have disappeared or were absorbed by mega superstores. Thank you Gervais Ford and the Gervais Family. More

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Annual oil change. Needed the annual oil change at 3,500 miles a year. Got it ready for the Winter. So, I'm all set until next year. Needed the annual oil change at 3,500 miles a year. Got it ready for the Winter. So, I'm all set until next year. More

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Good service and great people to do business with. When I have a problem, I just call either service or Quick-Lane and they are ready to help me. When I have a problem, I just call either service or Quick-Lane and they are ready to help me. More

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easy to deal with, friendly sales staff. Kevin was help full in making the deal move along smoothly, he has a great attitude. I have been very happy with the deal I made and will tell friend Kevin was help full in making the deal move along smoothly, he has a great attitude. I have been very happy with the deal I made and will tell friends and family to give Gervais Ford a shot. More

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Your car doesn't have to be a Ford product After servicing my other car (a Ford) here I have been trusting my Subaru here many times. You can rely on professional service at fair prices. Oddly After servicing my other car (a Ford) here I have been trusting my Subaru here many times. You can rely on professional service at fair prices. Oddly enough, the last time I went to a Subaru dealership I got gouged. More

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COULD NOT BE BETTER THIS DEALER IS OVER THE TOP ALLWAYS GREAT SERVICE ALWAYS DONE ON TIME CALLS TO BE SURE I AM HAPPY GIVES ME CUPCAKES FOR MY BIRTHDAY SOMETIMES AND MY S THIS DEALER IS OVER THE TOP ALLWAYS GREAT SERVICE ALWAYS DONE ON TIME CALLS TO BE SURE I AM HAPPY GIVES ME CUPCAKES FOR MY BIRTHDAY SOMETIMES AND MY SALES REP MR ADAMSON ALLWAYS CHECKS TO BE SURE I AM PLEASED THEY ARE THE BEST More

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Extended Warranty. Well, at only 30K on my 2013 Explorer Sport, the PTU seems to be leaking. I have a Premium extended warrantee that I got from Gervais which approved Well, at only 30K on my 2013 Explorer Sport, the PTU seems to be leaking. I have a Premium extended warrantee that I got from Gervais which approved the repair at no cost to me. Part is on order and when it comes in--we do the fix.. I encourage everyone that plans to keep a vehicle past the original warrantee to get an extended warrantee as some repairs can cost you big bucks otherwise. I buy vehicles, drive them off the lot, keep them for 15--20 years (until they are worn out) then have the junkyard come over and take them away.. I still have 31K and/or 4 years left on my warrantee. More

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Oil Change and Electrical Troubleshooting You can always trust your oil change to be done by expert technicians and at a very competitive price. Why trust your car to the oil change "parlors"? You can always trust your oil change to be done by expert technicians and at a very competitive price. Why trust your car to the oil change "parlors"? Tire rotation is part of "The Works" package and is a valuable extra. They troubleshooted an inoperative headlight and replaced the headlight socket that was the cause of the malfunction at a small, very reasonable service and parts charge. Very refreshing after I was soaked at another (not Ford) dealer for $60 to replace an ordinary tail light bulb. More

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Mike SAVED the (Scary) Day for me! We were 5 hrs from home and 3 hrs from our destination when the icon for "Service Engine Soon" light came on! We learned we were about 15 minutes fro We were 5 hrs from home and 3 hrs from our destination when the icon for "Service Engine Soon" light came on! We learned we were about 15 minutes from Gervais Ford in Ayer, MA. When I called, Mike, in the Service Department encouraged us to come on in, and he'd take care of us. That he did! He immediately put the instrument on my 2014 Fusion, determined the problem, solved the problem, and sent us on our SAFE way to our destination. It had been a scary situation for me, not knowing if I should even drive w/that iron illuminated! Mike (Gould) was professional, knew his business, and very calming! I commended Mike to Dean, the Service Manager, and we were so very appreciative of how well we were treated! In NO time, we were safely on our way. Exceptional Service!! THANK YOU VERY MUCH! marsha/dick More

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purchase of new vehicle excellent customer experience with every employee i dealt with no high pressure sales talk and very helpful with any questions my wife or i had, defi excellent customer experience with every employee i dealt with no high pressure sales talk and very helpful with any questions my wife or i had, definitely the best dealerships i have dealt with. we were also introduced to the quick lane service mgr totally great experience , the Gervais family should be proud of their staff More

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