Mike Gould
Mike Gould at Gervais Ford
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Mike Gould | Page 3

Quicklane manager

Gervais Ford

5 Littleton Rd
Ayer, MA 01432

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5.0
91 Reviews

Dealership Experience

8 yrs, 5 mos

Industry Experience

42 yrs, 10 mos

Specialties & Trainings

automotive repair refinish and sales

5.0

91 Reviews

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91 Reviews of Mike Gould

November 04, 2019

Dealership Rating
Employee Rating

Great ! I and the other 3 customers I was with in the waiting area, all had a great experience with Lou our service adviser. I have experience with auto dea More

by charlesjlandryjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Lou Cummings

October 31, 2019

Dealership Rating
Employee Rating

Annual oil change. Needed the annual oil change at 3,500 miles a year. Got it ready for the Winter. So, I'm all set until next year. More

by CFLOYD720
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

October 24, 2019

Dealership Rating
Employee Rating

Good service and great people to do business with. When I have a problem, I just call either service or Quick-Lane and they are ready to help me. More

by George Matthews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

October 22, 2019

Dealership Rating
Employee Rating

easy to deal with, friendly sales staff. Kevin was help full in making the deal move along smoothly, he has a great attitude. I have been very happy with the deal I made and will tell friend More

by Andy C.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dean Farnum, Lou Cummings , Kevin McNamara

October 21, 2019

Dealership Rating
Employee Rating

Your car doesn't have to be a Ford product After servicing my other car (a Ford) here I have been trusting my Subaru here many times. You can rely on professional service at fair prices. Oddly More

by Ford Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Oct 22, 2019

Gervais Ford responded

Our Staff works hard to go the extra-mile for our valued guests! At Gervais Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

October 01, 2019

Dealership Rating
Employee Rating

COULD NOT BE BETTER THIS DEALER IS OVER THE TOP ALLWAYS GREAT SERVICE ALWAYS DONE ON TIME CALLS TO BE SURE I AM HAPPY GIVES ME CUPCAKES FOR MY BIRTHDAY SOMETIMES AND MY S More

by PHIL21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

September 29, 2019

Dealership Rating
Employee Rating

Extended Warranty. Well, at only 30K on my 2013 Explorer Sport, the PTU seems to be leaking. I have a Premium extended warrantee that I got from Gervais which approved More

by CFLOYD720
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Mike Gervais, Lou Cummings

Oct 10, 2019

Gervais Ford responded

Hello, thank you for taking the time to leave these comments. We appreciate your business and look forward to assisting you in the future. Take care!

August 19, 2019

Dealership Rating
Employee Rating

Oil Change and Electrical Troubleshooting You can always trust your oil change to be done by expert technicians and at a very competitive price. Why trust your car to the oil change "parlors"? More

by Ford Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

August 06, 2019

Dealership Rating
Employee Rating

Mike SAVED the (Scary) Day for me! We were 5 hrs from home and 3 hrs from our destination when the icon for "Service Engine Soon" light came on! We learned we were about 15 minutes fro More

by keukabin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

March 02, 2019

Dealership Rating
Employee Rating

purchase of new vehicle excellent customer experience with every employee i dealt with no high pressure sales talk and very helpful with any questions my wife or i had, defi More

by GOOGLE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: John Delaney, Kevin McCarthy , Ryan Galloway, Mathew Rosenlund

Mar 03, 2019

Gervais Ford responded

So very happy to hear that your experience here at Gervais Ford was a good one. We approach selling and servicing vehicles as building a relationship not just a transaction. We are very proud that the commitment, dedication and passion that we put into customer service has made your experience an enjoyable one. We also thank you for the kinds words and look forward to seeing you soon.

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