Mike Harris at Hennessy Lexus of Gwinnett

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Harris

My Review of Hennessy Lexus of Gwinnett:
I have been wanting the Lexus RX 350 for quite some time and finally decided I could purchase one. Mr. Mike Harris helped me select the vehicle that fit me and my budget. He is by far the most pleasant and knowledgeable dealer representative I met during my "shopping". I visited several dealerships. I never felt pushed or overwhelmed by him. I have had occasion to call him after the sale with some questions and he treats me with respect and a caring attitude. I have purchased several cars in the past at other dealerships and it seemed once you bought you were forgotten. Not so with Mike Harris and Hennessy. I plan on keeping this wonderful car for awhile but when I trade you can be sure it will be with Mike Harris and Hennessy. Thank you Mike.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Harris

My Review of Hennessy Lexus of Gwinnett:
Purchasing a new vehicle can be a horrendous experience; infact, the first day we looked at vehicles, we did so on a Sunday to avoid sales consultants. We wanted to just look at vehicles "in peace." However, from the first moment we were approached by sales consultant, Mike Harris, we felt at ease. Mike was not your "typical" car salesman everyone dreads to talk to. He was always courteous, respectful, and had a wonderful sense of humor. We spent a portion of 3 separate days at the dealership. The first we spent test driving a vehicle, and learning about the product (RX350). When we explained that we were still just trying to gain information about many different makes and models and were leaving to visit another dealership, Mike completely understood. He was never pushy or aggressive. Mike's personality makes you want to buy a vehicle from him. My husband and I discussed just that fact over the course of the next week. As we narrowed our options, Mike answered all of our questions. He was very knowledgable about financing and the product itself. A week later, we purchased a new vehicle from this dealership. Dave, who handled our financing, was extremely kind as well. We feel certain that if we ever have a problem, Mike Harris will do everything in his power to assist us. Thanks for a great experience! (K&M S.)

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Harris

My Review of Hennessy Lexus of Gwinnett:
I spotted a beautiful car online and went to the Hennessey Lexus dealership to check the car out. We braced ourselves for a bad experience.

When we arrived, we were introduced to Mike Harris, the salesman who would help us. Let me tell you about Mike. He was friendly, helpful, and not at all pushy. Neither was anyone! This experience was so rare, we were taken aback. In every other car dealership we ever visited, we had to "escape by the skin of our teeth" because the salesmen were "vultures" in their approach. But not Mike.

In fact, when we left the dealership (I didn't buy the car on that visit), I went back to work and waited for the antics to start - I waited for the phone to ring, but it never did. I was even more confused because I just knew Mike would call trying to pressure me into buying that car. But it never happened.

While on vacation the next week, I called Mike asking about the car again, and he helped me through the entire buying process "over the phone". He took the bull by the horns and helped me make the deal.

When we went to pick up the car, the entire staff was so friendly and helpful.

I still cannot believe the incredible experience we had, a one of a kind. All the staff at Hennessey should be applauded for standing out as different. They really do care for the customer, and it definitely show.

I will be back.......

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Harris

My Review of Hennessy Lexus of Gwinnett:
My wife and I have worked with Mike for 5 years and this is the second car we have purchased from the dealership. Mike has been very good to us and we have been very pleased with the 2 cars we purchased. I would highly recommend Mike to anyone. He is very courteous and easy to work with. Tim was great to deal with, as well. There was not a lot of back and forth which I appreciate as time is a valuable commodity these days. I have a lot of respect for Tim and how he goes about doing his business. The other nice thing about the dealership is that the service center is second to none. they are great to work with especially our service advisor Drew.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Harris

My Review of Hennessy Lexus of Gwinnett:
I recently bought a car from Mike Harris at Hennessy Lexus of Gwinnett. He was great to work with - not pushy, patient and knowledgeable. I spent 3 days looking at cars with him and in between visits, went to another dealership. They were pushy, rude and even lied about a car. I'm glad I went back to Mike and he had the car I wanted. I would highly recommend Mike and everyone else at the dealership.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Harris, Karla Jones, Frank Mullin

My Review of Hennessy Lexus of Gwinnett:
I had an enjoyable experience from the time I walked through the door at Hennessy Lexus-Gwinnett. The purchase of my Lexus ES 350 was a smooth and easy process. The service was exemplary from my sales purchase with Frank to the finance manager. Although Frank was heading a big on-site event at Lexus that day, he still ensured I received the service I needed. Karla Jones took me on my test drive and Mike Harris also help with answering any questions I had as well. At no time did they make me feel like I was just 'Frank's' customer. I felt as though they appreciated my business and by the end of the process I felt like I was part of their 'Lexus' family. They make a great team at Hennessy Lexus-Gwinnett and for that reason I will be driving 40 minutes to Gwinnett to bring my Lexus to Hennessy Lexus-Gwinnett for service.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Harris

My Review of Hennessy Lexus of Gwinnett:
Michael Harris did an excellent job in helping to meet my request on purchasing a 2008
GS 470 Lexus SUV. What impressed me most was how hard he worked to make sure I got exactly what I was looking for while not subjecting me to high pressure tactics.
I recommend him without reservation to anyone looking to buy a new or used Lexus.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Harris

My Review of Hennessy Lexus of Gwinnett:
I truly enjoyed working with Mr. Mike Harris. He was very helpful, pleasant and knowledgeable. He wasnt pushy like some salesman can be, so I didnt feel pressured. I bought my car from him and went back to up grade for something with more features. Any questions I had about the product he had an answer and if he didn't know the answer he found the answer. I like that! When I ran across this site I felt like I had to let someone know of the great experience we had with him. I sent a letter to the corperate office, but I dont know if it made it. I always have a great experience when I come to the Lexus dealership, but Mr. Mike Harris went above and beyond the call of duty. He made sure my husband and I knew exactly how to work everything in the car. He treated us like we were a part of the Lexus family. He always has a smile on his face and that makes us smile. Thanks a million Mike for your excellent customer service. We will be back to purchase another vehicle and we will also tell our friends about the excellent sales person (Mike Harris) at Hennessey Lexus dealership. Thanks again Mike!!!!!!!!!! Keep up the good work!!!!!!!!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Harris

My Review of Hennessy Lexus of Gwinnett:
Through out my life time, I have purchased several vehicle, visited many Dealerships and talked to an enourmous amount of Sales person. However, I must say that the experience that I had at Hennessy Lexus of Gwinnett, has been the most pleasant of all. The individual service given to my wife and I by Mike Harris was impeccable.His friendly and courteous personallity, along with his knowledge of the Lexus was exceptional.He gave his undivided attention to us toward every question ask, and provided us with the proper answer, that we were inquiring about in our questions. We never felt pressured in any way, and was very comfortable while durning business with Mike Harris. We ended up with a great vehicle and are very happy to have had such a wonderful buying experience. Thanks; to Hennessy Lexus of Gwinnett for having a person
like Mike Harris as part of your team, and raising the bar in quility customer service.

Sincerely,
Russell & Gloria Ivey

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mike Harris

My Review of Hennessy Lexus of Gwinnett:
On 8/24/11 I purchased a 2011 Lexus ES350 from a wonderful sales person - Mike Harris. He was pleasant, easy to work with and made the entire experience stress-free. Once the sale was complete and before I took delivery of the car, Mike showed me around the dealership, and introduced me to people in the service department. He also walked through every feature of the car with me. Mike even set up the car's blue tooth for me! I really love my new car. It has the smoothest ride of any car that I have ever owned. Thanks Mike! It was a pleasure doing business with you.

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