Mike Hokanson | Page 4

The people at Ryan were very helpful and answered all the questions I had. I went in with a truck in mind and left with one way better for pennies on the dollar more. They even stayed after hours to walk me questions I had. I went in with a truck in mind and left with one way better for pennies on the dollar more. They even stayed after hours to walk me through my new truck. More

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I keep coming back to Todd and Ryan Auto Mall because they are always the best price and I trust them. This is my third vehicle purchased from Todd. He makes the process very easy and doesn’t push for th they are always the best price and I trust them. This is my third vehicle purchased from Todd. He makes the process very easy and doesn’t push for things I don’t want or need. More

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Todd is a righteous dude. Mike got us the deal and more. Dane is a super dude. Second purchase here and it will not be the last. I would highly recommend Ryan Automall if you’re in the market for new or use Dane is a super dude. Second purchase here and it will not be the last. I would highly recommend Ryan Automall if you’re in the market for new or used a Jeep. Made my buying experience easy and enjoyable. I could honestly say now that I did Buy Happy. Thanks! More

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They made it happen While they weren't overly friendly, they were responsive and didn't spend a bunch of time "BS-ing" me. I did a very thorough search for what I wanted While they weren't overly friendly, they were responsive and didn't spend a bunch of time "BS-ing" me. I did a very thorough search for what I wanted with a limited budget. When it came down to it, they were able to work with me to make it happen. More

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This dealership is top notch! I went in for an oil change with no intentions of buying. Before the oil change was done I had a price on a new vehicle and what my trade was worth. They let me take the change with no intentions of buying. Before the oil change was done I had a price on a new vehicle and what my trade was worth. They let me take the new vehicle home to make sure it fit in the garage. I called them on my way back and said let’s do the deal and by the time I got back all the paperwork was ready. While I signed the papers the vehicle was getting detailed. Process was smooth and quick. I highly recommend Ryan Auto Mall! More

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Left feeling great about our purchase. We went to Ryan auto mall to test drive a very specific truck that we had been researching. We were treated with respect and thoughtful consideration We went to Ryan auto mall to test drive a very specific truck that we had been researching. We were treated with respect and thoughtful consideration during the negotiation process of our purchase. We are pleased with our new truck! We left the dealership feeling great about our purchase. More

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Very happy Kirk and the sales crew are awesome. Very helpful and found what I wanted. I would lease another truck from this dealership in the future. Kirk and the sales crew are awesome. Very helpful and found what I wanted. I would lease another truck from this dealership in the future. More

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No pressure, professional team Kirk was very knowledgable and easy to work with. We weren't pressured at any point during the purchase process. Shaun presented us with several f Kirk was very knowledgable and easy to work with. We weren't pressured at any point during the purchase process. Shaun presented us with several finance options and his recommendation, quick and easy. More

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Tire Kicking Mike gave me a GREAT tour of Ryan and ALL they offer! Mike's knowledge of the Ryan inventory, his personal recommendations and experiences will bring Mike gave me a GREAT tour of Ryan and ALL they offer! Mike's knowledge of the Ryan inventory, his personal recommendations and experiences will bring me back to Ryan when I am ready to by! Thanks Mike! More

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engine lights, dangling horns and bad wires I bought a jeep Cherokee limited three weeks ago, with 10,800 miles, still under warranty, for what felt like a bunch of money. On the way home (6 mi I bought a jeep Cherokee limited three weeks ago, with 10,800 miles, still under warranty, for what felt like a bunch of money. On the way home (6 miles), the check engine light came on, so I took it back the next morning and they reset the light and told me it was from impacted snow from plowing the parking lot. On the way back home the engine light came back on. So back I went and I sat and sat for over four hours. They told me it was a wiring harness and that they had to order another one and that they had taped it up and would call when they could get me back in. So I got the call and picked up my loaner (which did not have four wheel drive and could not get out of our driveway) and they had it ready for me the next day. After my husband got the loaner up the icy hill, they gave me back my car. They had not replaced the wiring, but merely recrimped it. Then, as I am driving with it, I start noticing a disturbingly loud clunking sound coming from the hood. So I ask my husband to look that weekend, and it turns out they had forgotten to put the horn back into position and it was hanging by its wires, clunking against the radiator. He replaced it, but said some of the clamps were missing. So I called the service department only to be informed that they are closed on Saturdays. So Monday (today) I called and asked to speak to a manager and had to leave a message. He has not yet returned my call. I decided to give him a little time and a chance to call back before leaving this review, but there you have it. My Ryan experience. Not so good. Really, I like the car. And I liked the salesperson and I liked the repair manager, who took some time to explain it all and seemed to understand that it is upsetting to get a new car and have this happen. And I even liked their money guy. And to be fair, some of these things are not exactly their fault-- the wiring thing may even have been a factory issue, for example-- but it does look to me like they had turned the check engine light off and were hoping it would not come back on (the thing could only go a few miles before it came on again) and they did not do the repair they explained they would and they did leave the horn flopping around under the hood. And the manager did not call me back. So. Now I am left with a newish car that already has me nervous and a bad feeling about my experience all around. I will not be getting any more service there and I will never buy another car from them. If only that manager had called me back. They should make sure every used car they sell is in tip top condition. More

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