Mike Marshall

All depts do not communicate well. Within seconds (yes seconds!) of taking delivery of the vehicle, the salesman would not respond. Salesman said that I would have a full tank. I ge Within seconds (yes seconds!) of taking delivery of the vehicle, the salesman would not respond. Salesman said that I would have a full tank. I get into the vehicle and prepare seat & mirrors and notice tank is only at 1/2. I text him a pic of the gauge and ask why it wasn't full, while he is still within sight, and no response. I was already tired from waiting 2 hours for them to "detail" the vehicle so I left. The detail was horrible. I believe someone wiped down the interior from the driver seat only, the rear seating area was still a mess. I was promised a 2nd key. Had to call/text over a dozen times and show up in person to ask for a sales manager before I got a real answer and finally scheduled to get a 2nd key made. Then go to get tags and find that the inspection was already expired. Made an appt to get inspections. There early morning and waited. Total wait time for an inspection was 3 hrs. I was told that he forgot to mark the ticket as a 'waiter'. They apologized and offered me a business card to show they owe me a free oil change, but they never gave me the card. Mentioned that I had a sound from transmission at this appt. They said I would have to leave it for a few days to diagnose a transmission noise. So I made that appt. Dropped off for the transmission appt on a Monday. Expected to hear from them by Thursday at latest. Called on Thursday, had to leave a message. Advisor calls me back and tells me that the guy is backed up will get to check it out on Friday. I call them back Friday afternoon and they said that it's more than they can handle and need to have someone else look at it. They tell me that they will send it to another dealer the following week on Tue or Wed. I call multiple times the next Wed & Thurs with no call-back. On Friday I call to ask for Service Manager. He does finally call me back to tell me that it did not get taken to other dealer. He is going to make arrangement for a private mechanic to look it over that specializes in this issue. It sits at this person's residence for over a week. I call every couple days for updates and have to leave messages with advisor & service manager. But calls not returned until the individual is 'done'. He supposedly replaces a part, but it doesn't fix issue. He then just re-programs the transmission computer and it still does not fix the issue. He then says that this noise is the torgue converter slipping but it's normal. So, essentially they took 4 weeks to do about 2 hrs worth of work and decided not to fix the issue. Again communication is almost non-existent here. At the end of the 4 weeks I had left a message to get a callback from the General Manager - Tim Rhame. No one called me. Not even a customer service rep. They take your money at time of sale and you're a distant memory. Held my truck through the end of their dealer warranty period then tell me good luck. This was the 3rd vehicle I had purchased from this dealer and had no issues with sales or service before. But after this joke of an experience, I have no intentions of going back. So far I am owed: a call from the GM, a half tank of gas, a proper detail, and a real diagnosis & repair of the transmission. I bet you anything that I get NONE of these. More

by randymaynard35 Verified Customer Verified Customer

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Jim butler is the worst DEALERSHIP that i have ever experience in my 73 years of life nothing but lies and B.S. on WARRANTY WORK if they can't fix the PROBLEM or know how THEY DENY THE WARRANTY so experience in my 73 years of life nothing but lies and B.S. on WARRANTY WORK if they can't fix the PROBLEM or know how THEY DENY THE WARRANTY so they don't have to fix the problem because the TECH'S or MORON'S never again will i PURCHASE anything from them again!! More

by mkreitler Verified Customer Verified Customer

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I’ve had many visits here over the years and everything’s always went fine except for this time. Communication was extremely poor and inconvenient. Made an appointment. Was told that they would need it for a always went fine except for this time. Communication was extremely poor and inconvenient. Made an appointment. Was told that they would need it for at least two days just to give it a diagnostic. I was not made aware of this prior to also, it turns out basically they were just running behind. I asked about a rental car to reply was they could put me on a waitlist. That didn’t do me any good at the moment. So I had to try to scramble to find transportation. I don’t understand why they could’ve just been upfront and said we’re running behind. Can you bring it in tomorrow? Not to mention they worked on part of my exhaust and now all of a sudden I have an oil leak right above where they did the work, but of course I can’t prove anything happened, but it’s a huge coincidence to me. More

by rmean66 Verified Customer Verified Customer

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I only bring my car here since purchasing it, and they lost one of my lug nuts, I came in for an oil change and asked if they can replace it & wanted me to charge it and then wanted to try to make it bett lost one of my lug nuts, I came in for an oil change and asked if they can replace it & wanted me to charge it and then wanted to try to make it better by saying “we don’t feel right letting you leave without one” when i’ve left without it before.. they never offered it last time it was in. then wanted to charge me $30 but then said they discounted it to $12, which I did not feel like I should have paid anything. I asked them to remove the lug nut, then they ended up stripping the screw and having to replace that as well. More

by whitneybuatte Verified Customer Verified Customer

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