Bill "Fuzz" Steinlage

My 2024 Chevy Silverado 1500 LTZ Duramax $65,000 truck purchased in March with approx. 900 miles in April had a check engine light on. It had to do with DEF injector and warned truck shutdown would occur purchased in March with approx. 900 miles in April had a check engine light on. It had to do with DEF injector and warned truck shutdown would occur if not serviced immediately. It took a week to get in with a loaner/Rental. Then took another week to get done. In may the check engine light came on again with the exact same P2054 code for DEF. Took over 3 more weeks and a dozen phone calls to GM(case opened) and dealer, and many hours and my own research given to them explaining the software fix needed. It took a few hours for the fix and 1 overnight stay for a 50+ miles test drive and then it was released. No loaner/Rental supplied even though promised. The dealer service dropped the ball even leaving my truck sit all afternoon without a call it was done. The ticket is still open in case it fails again. There is much much more details of this saga if needed. I had server loss of time and indirect expense due to this. It's too bad GM and the dealer are not more interested in their customers. They could learn a lot to improve. Overall an F and 0 Stars. Not my family and large network of friends and associates....they are being informed and to not buy GM and the dealer. I'm looking elsewhere from here. And doing these Surveys with details take more time. Lose/Lose. More

by kidzfamilyman Verified Customer Verified Customer

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new truck not fixed. never again. love the people hate gm. 2024 silverado duramax with 900 miles on it and with check engine code p2054 that will not go away even after b never again. love the people hate gm. 2024 silverado duramax with 900 miles on it and with check engine code p2054 that will not go away even after being in shop for a week. love the truck but will be referring friends to Not buy this engine and look at Ford and Ram going forward. over 2 weeks on 2nd go around with this issue and no calls and calls not returned. Sad:( More

by kidzfamilyman Verified Customer Verified Customer

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Couldn’t have better service! Outstanding sales team listened to our wants and desires worked with us to find the perfect vehicle and was super patient with us while driving many Outstanding sales team listened to our wants and desires worked with us to find the perfect vehicle and was super patient with us while driving many suvs. We even met with and talked to the general manager, who also was incredible. Just go to Jim butler Chevy in Fenton and ask for Fuzz! More

by drwesk Verified Customer Verified Customer

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I had a great experience here before, and wasn’t disappointed this time either. Would definitely start here when looking next time. disappointed this time either. Would definitely start here when looking next time. More

by PERKINSDARREN Verified Customer Verified Customer

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Fuzz was very helpful . He wasn't a high pressure saleman he let the product speak for itself. We were very happy. Thank you He wasn't a high pressure saleman he let the product speak for itself. We were very happy. Thank you More

by TENTCMPRS1 Verified Customer Verified Customer

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Fuzz and Robert is the best I will be back for another car asap thank you all very much car asap thank you all very much More

by Shaun Verified Customer Verified Customer

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Great experience, Fuzz made the car buying process simple and efficient. Would highly recommend Jim Butler Chevy! and efficient. Would highly recommend Jim Butler Chevy! More

by KEVIN Verified Customer Verified Customer

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,Excellent service, good price. friendly and knowledgeable salesman. I bought another Chevy. My first time dealing with Jim Butler dealership. friendly and knowledgeable salesman. I bought another Chevy. My first time dealing with Jim Butler dealership. More

by patmoore Verified Customer Verified Customer

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Our car buying experience with Jim Butler was a pleasant and informative process. I would highly recommend this dealership to those who are car shopping. and informative process. I would highly recommend this dealership to those who are car shopping. More

by FBSILVERWOOD Verified Customer Verified Customer

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Jim & Fuzz were amazing to work with. Texas in finance was a joy! The best teams around! They were patient with me when looking to trade my vehicle in and provided me options in my price Texas in finance was a joy! The best teams around! They were patient with me when looking to trade my vehicle in and provided me options in my price range. They gave me top dollar for my trade and a great deal on my new car. We will never go anywhere else! More

by DANIELLE.M.DUNKER Verified Customer Verified Customer

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