Toni Oden

I am extremely disappointed with my experience at Jim Butler Chevrolet. I purchased a 2024 Chevy Silverado that was advertised at around $68,000, but by the time you add the taxes, fees, financing, an Butler Chevrolet. I purchased a 2024 Chevy Silverado that was advertised at around $68,000, but by the time you add the taxes, fees, financing, and extended warranties, I’m paying close to $100,000 for this truck. At that price, I expected quality and a dealership that stands behind what they sell. Instead, my rear window leaks every time it rains or I go through a car wash. I called a month ago to schedule a service appointment because that was the earliest opening they had. When I arrived, the service technician even told me his truck has the same issue, which made it sound like this isn’t an isolated problem. After checking me in, I was told the repair would not be covered because my three-year bumper-to-bumper warranty had expired. That’s unacceptable. A rear window should not leak on a truck that costs nearly $100,000. This isn’t normal wear and tear—it’s a defect that allows water into the cab and can damage the interior and electronics. I purchased extended warranties believing I’d be protected if something like this happened. When I bought the truck, I was promised outstanding service and that I’d be taken care of. Unfortunately, once the sale was complete, those promises seemed to disappear. Jim Butler Chevrolet has had the opportunity to make this right, and they chose not to. I believe they should repair this defect at no charge and stand behind the vehicles they sell. Based on my experience, I cannot recommend Jim Butler Chevrolet. More

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The overall buying experience was very good and on e we signed we were out the door within 2 hours. They also followed up with the additional items they committed to install on the vehicle. Highly recomm signed we were out the door within 2 hours. They also followed up with the additional items they committed to install on the vehicle. Highly recommended! More

by holderj239 Verified Customer Verified Customer

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Will never take my car back. To many miscommunication s and rip offs. They never fixed the problem for what I brought the car in for. All so they told me I needed a new battery. To many miscommunication s and rip offs. They never fixed the problem for what I brought the car in for. All so they told me I needed a new battery. I only had the car a few months and I need a battery already smh and the car has a recall and they didn’t fix that either. Never again More

by sbursey34 Verified Customer Verified Customer

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Oil change and tire rotation and multipoint inspection here was optimal. I dropped it off 15 minutes before my appointment, went to ALDI and Walmart for weekly shopping and when I put the groceries in the here was optimal. I dropped it off 15 minutes before my appointment, went to ALDI and Walmart for weekly shopping and when I put the groceries in the house it was ready to pick up. More

by GravyGator Verified Customer Verified Customer

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Jim butler is the worst DEALERSHIP that i have ever experience in my 73 years of life nothing but lies and B.S. on WARRANTY WORK if they can't fix the PROBLEM or know how THEY DENY THE WARRANTY so experience in my 73 years of life nothing but lies and B.S. on WARRANTY WORK if they can't fix the PROBLEM or know how THEY DENY THE WARRANTY so they don't have to fix the problem because the TECH'S or MORON'S never again will i PURCHASE anything from them again!! More

by mkreitler Verified Customer Verified Customer

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I have been coming to Jim Butler dealerships for 27 years now. Friendly service and integrity! now. Friendly service and integrity! More

by Dcasal1 Verified Customer Verified Customer

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I am happy I got a grate deal with your dealership I will tell everyone about it will tell everyone about it More

by kenfor.67 Verified Customer Verified Customer

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Great experience purchasing truck. Great experience working with awesome staff!! The facility is clean and comfortable, the staff is friendly and welcoming, and the overall experienc Great experience working with awesome staff!! The facility is clean and comfortable, the staff is friendly and welcoming, and the overall experience was enjoyable. More

by erick.d.pitchford Verified Customer Verified Customer

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Pretty hard to find a better team of people who WILL go out-of-their way to help you with all your vehicle needs. Purchase or service. Should be no doubt. Just check them out. out-of-their way to help you with all your vehicle needs. Purchase or service. Should be no doubt. Just check them out. More

by brandel578 Verified Customer Verified Customer

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Mechanics looking to take advantage of double charging labor to related repairs already covered by the labor of a specific repair requiring the R&R of those parts anyway. Not all people are ignorant. I labor to related repairs already covered by the labor of a specific repair requiring the R&R of those parts anyway. Not all people are ignorant. I got proof from other repair shops doing the same repair for 1/3 the costs. More

by BOWLERTHURSDAY Verified Customer Verified Customer

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