298 Reviews of Mike Rodgers
October 21, 2021
Great quick service! This dealer turned my truck around in a day and even checked out an issue for me that wasn’t part of the original reason it came in. in a day and even checked out an issue for me that wasn’t part of the original reason it came in. More
Other Employees Tagged: Scott Jordan, Nathaniel Lewis , Mario Fuentes, Adrian Vasquez
October 18, 2021
Truck City was able to complete one of the 2 repairs we brought the car in for after having the car for over 60 days. I understand the delay was due to parts, but there never seemed to be a sense of urgenc brought the car in for after having the car for over 60 days. I understand the delay was due to parts, but there never seemed to be a sense of urgency to get this job done. I was constantly following up to get an update on the repair vs the truck city team keeping me informed of any further delays. The completion date moved back 3 times but unless I called there was no update. Coincidentally, upon reaching out to the service manager, one of the parts showed up that day. Honestly while the delay, which truck city had no control over, and the lack of communication were frustrating we were not dissatisfied. Where our bigger irritation arose was when I went to pick up the vehicle there was a miscellaneous charge of $72. I get it…$72 on an invoice of $1200 isn’t much, but I can’t remember the last time I handed out $72 for nothing. When I asked what the charge was for no one could provide an answer. Any answer would have been better than “not sure”. Truck city had the car for 2 months…perhaps they were charging a storage fee…the car looked freshly detailed so maybe that was there…maybe they changed the oil and rotated the tires…had the service associates said anything remotely relevant I would have been fine. While the associates took the charge off, had I not said anything this charge would have just gone through w this padded fee. Perhaps there is a reasonable explanation, but currently one hasn’t been presented. More
Other Employees Tagged: Mario Fuentes, Daniel
October 18, 2021
Service manager was great working with factory. Very pleased with overall experience. Will buy our next Ford from you. Jim & Doyothy pleased with overall experience. Will buy our next Ford from you. Jim & Doyothy More
Other Employees Tagged: Scott Jordan, Nathaniel Lewis , Mario Fuentes, Adrian Vasquez
October 17, 2021
Mike Rodgers seems to run a tight ship over the years. I know the dealership has gone through several sales managers and staff and I've seen maintenance personnel changes, but the quality of customer servic know the dealership has gone through several sales managers and staff and I've seen maintenance personnel changes, but the quality of customer service has always been above average. I have always believed the employees will mirror the work ethics of the supervision. More
October 12, 2021
Attentive in both service and sales areas. Very pleased. Would return again and continue with servicing. Would return again and continue with servicing. More
Other Employees Tagged: Eddie Haddad, Scott Jordan , Jeremy Harper