Very professional and knowledgeable.
I will highly recommend to my friends and family. Nice and friendly
I will highly recommend to my friends and family. Nice and friendly
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by ORAVITZ5295
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Swansinger
Apr 25, 2024 -
Ken Ganley Subaru Wickliffe responded
We're delighted to know you had a positive experience with us at Ken Ganley Subaru Wickliffe! Your recommendation means the world to our team. Thank you for your support and kind words!
Apr 25, 2024 -
ORAVITZ5295 responded
Who changed my review? It was an awful experience. Your salesman stated the vehicle was looked over. When we took it to our mechanic who inspected it the four wheel bearings were bad. This is a safety issue. We had a 2 Hour Dr. home after picking the vehicle up and were lucky that we didn’t have an accident. That would’ve been a lawsuit. We had to pay $1000 for this fix. When I called and talked to your manager, Steve, I was yelled at. So much so that my son overheard and Came and recorded our conversation as I was On speaker. I wish I could put it on here. He insinuated that my mechanic said the vehicle needed all four wheel bearings replaced, but they didn’t need to be. When I told him I’ve been going to my mechanic for 20 years he told me he was doing this for over 50. Ok ? Sure ..I asked to talk to another manager and he said “you don’t get to talk to another manager.” Steve needs some training in customer service. I did leave a voice mail to the GM but as yet haven’t heard anything.
I was probably taking care of and I feel that I got a
good value
good value
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by bearbroad55
Verified Customer
Verified Customer
Other Employees Tagged:
Mike Swansinger
Apr 01, 2024 -
Ken Ganley Subaru Wickliffe responded
We really appreciate you taking the time to leave Ken Ganley Subaru Wickliffe this awesome review, thank you!
Very pleasant and helpful.
will work with you. I'm happy with my purchase. I also like the third in the showroom
will work with you. I'm happy with my purchase. I also like the third in the showroom
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by SUPERC07
Verified Customer
Verified Customer
Other Employees Tagged:
Jim Gentile
Apr 01, 2024 -
Ken Ganley Subaru Wickliffe responded
Hi! We're glad to know that you had a pleasant experience with us at Ken Ganley Subaru Wickliffe and that you're happy with your purchase. Thanks for the positive feedback, we appreciate it!
I love this dealership.
I like going in for service and they know my name.
I like going in for service and they know my name.
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by BILLSMITH7843
Service Price Transparency
Apr 01, 2024 -
Ken Ganley Subaru Wickliffe responded
We really appreciate you taking the time to leave Ken Ganley Subaru Wickliffe this awesome review, thank you!
I’ve purchased two used cars (a Suburu and a Toyota) and
regretted both. Neither had an inordinate amount of miles on it, but their inspection (or disclosure practices) was severely lacking. Toyota had seve
regretted both. Neither had an inordinate amount of miles on it, but their inspection (or disclosure practices) was severely lacking. Toyota had several issues immediately; the dealer attempted to correct those but then on the first warm day it was clear the AC was not working. Their estimate to fix? $4000. I figured I just had bad luck on that car, sold it and bought a brand new Toyota from another dealer. Three years later we picked up a 6 year old suburu legacy. Again, minor issues right away which they blamed on driver error; I disagreed but paid for the work. On our first oil change, we find out the car is burning oil at a rate of a quart every 5-6k miles. It’s obviously too late to do anything (90 day warranty), so we’re stuck with this.
Neither car was cheap, neither was a “back of the lot” xxx they just wanted rid of.
Fool me once, shame on you. Fool me twice, shame on me.
I’ll never do business with them again.
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by Howard
Mar 22, 2024 -
Ken Ganley Subaru Wickliffe responded
Hello Howard, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues.
Thank you again for your feedback. It helps us to get even better.
Ken was a pleasure working with!
Most pleasant experience buying a car. Will definitely come back for one!!
Most pleasant experience buying a car. Will definitely come back for one!!
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by Ray
Feb 15, 2024 -
Ken Ganley Subaru Wickliffe responded
Ray, we're so glad to know you had a pleasant experience with Ken at our Subaru Wickliffe location. We look forward to seeing you again for your next purchase!
Feb 16, 2024 -
Ken Ganley Subaru Wickliffe responded
Hi Ray, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! If you have any further questions, please give us a call. We're always happy to help!
Gino let us test drive several models; both new and used.
He clearly explained the advantages of each models as well as financial specifics. He was transparent in all the steps of the purchasing process. W
He clearly explained the advantages of each models as well as financial specifics. He was transparent in all the steps of the purchasing process. We enjoyed working with Gino and won’t hesitate to work with him again when searching for our next vehicle.
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by pjw
Feb 05, 2024 -
Ken Ganley Subaru Wickliffe responded
We're glad to know that you had a positive experience with Gino at Ken Ganley Subaru Wickliffe. Transparency and customer satisfaction are our top priorities, so it's great to see that reflected in your visit. We look forward to assisting you again when the time comes for your next vehicle!
Feb 07, 2024 -
Ken Ganley Subaru Wickliffe responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! We look forward to your next visit! Take care!
The entire sales team worked very hard to get us the best
deal! Christy is a very good sales person and treated us very good!
deal! Christy is a very good sales person and treated us very good!
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by KEVINAPLIS
Verified Customer
Verified Customer
Jan 22, 2024 -
Ken Ganley Subaru Wickliffe responded
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! If you have any further questions, please give us a call. We're always happy to help!
Good communication.
Efficient as well. Came in, wanted to buy out my lease and was out within an hour.
Efficient as well. Came in, wanted to buy out my lease and was out within an hour.
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by MMORAN16
Verified Customer
Verified Customer
Jan 18, 2024 -
Ken Ganley Subaru Wickliffe responded
Thank you for the kind review! We're happy that our team could make your visit an efficient one and we hope to see you again in the future here at Ken Ganley Subaru Wickliffe!
Salesperson was low pressure, very helpful in my
understanding the many extra features of the car. I did not feel rushed. Seeing the car online was what brought me to Ganley Wickcliffe from the West
understanding the many extra features of the car. I did not feel rushed. Seeing the car online was what brought me to Ganley Wickcliffe from the Westside.
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by Wickma
Verified Customer
Verified Customer
Jan 18, 2024 -
Ken Ganley Subaru Wickliffe responded
We're glad to know that our team at Ken Ganley Subaru Wickliffe was able to help you understand all the features of your car. Thanks for choosing us!