Mike Swansinger
Mike Swansinger at Ken Ganley Subaru Wickliffe
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Mike Swansinger

Pre-Owned Manager

Ken Ganley Subaru Wickliffe

28840 Euclid Ave
Wickliffe, OH 44092

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4.9
124 Reviews
4.9

124 Reviews

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124 Reviews of Mike Swansinger

April 24, 2024

Dealership Rating
Employee Rating

Very professional and knowledgeable. I will highly recommend to my friends and family. Nice and friendly More

by ORAVITZ5295
Recommend Dealer
Yes

Other Employees Tagged: Mike Swansinger

Apr 25, 2024

Ken Ganley Subaru Wickliffe responded

We're delighted to know you had a positive experience with us at Ken Ganley Subaru Wickliffe! Your recommendation means the world to our team. Thank you for your support and kind words!

Apr 25, 2024

ORAVITZ5295 responded

Who changed my review? It was an awful experience. Your salesman stated the vehicle was looked over. When we took it to our mechanic who inspected it the four wheel bearings were bad. This is a safety issue. We had a 2 Hour Dr. home after picking the vehicle up and were lucky that we didn’t have an accident. That would’ve been a lawsuit. We had to pay $1000 for this fix. When I called and talked to your manager, Steve, I was yelled at. So much so that my son overheard and Came and recorded our conversation as I was On speaker. I wish I could put it on here. He insinuated that my mechanic said the vehicle needed all four wheel bearings replaced, but they didn’t need to be. When I told him I’ve been going to my mechanic for 20 years he told me he was doing this for over 50. Ok ? Sure ..I asked to talk to another manager and he said “you don’t get to talk to another manager.” Steve needs some training in customer service. I did leave a voice mail to the GM but as yet haven’t heard anything.

April 01, 2024

Dealership Rating
Employee Rating

I was probably taking care of and I feel that I got a good value More

by bearbroad55
Recommend Dealer
Yes

Other Employees Tagged: Mike Swansinger

Apr 01, 2024

Ken Ganley Subaru Wickliffe responded

We really appreciate you taking the time to leave Ken Ganley Subaru Wickliffe this awesome review, thank you!

March 30, 2024

Dealership Rating
Employee Rating

Very pleasant and helpful. will work with you. I'm happy with my purchase. I also like the third in the showroom More

by SUPERC07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jim Gentile

Apr 01, 2024

Ken Ganley Subaru Wickliffe responded

Hi! We're glad to know that you had a pleasant experience with us at Ken Ganley Subaru Wickliffe and that you're happy with your purchase. Thanks for the positive feedback, we appreciate it!

March 30, 2024

Dealership Rating
Employee Rating

I love this dealership. I like going in for service and they know my name. More

by BILLSMITH7843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 01, 2024

Ken Ganley Subaru Wickliffe responded

We really appreciate you taking the time to leave Ken Ganley Subaru Wickliffe this awesome review, thank you!

March 21, 2024

Dealership Rating
Employee Rating

I’ve purchased two used cars (a Suburu and a Toyota) and regretted both. Neither had an inordinate amount of miles on it, but their inspection (or disclosure practices) was severely lacking. Toyota had seve More

by Howard
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Anshu Mangotra

Mar 22, 2024

Ken Ganley Subaru Wickliffe responded

Hello Howard, thank you for your feedback. We are sorry that your experience at Ken Ganley Subaru Wickliffe did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 14, 2024

Dealership Rating
Employee Rating

Ken was a pleasure working with! Most pleasant experience buying a car. Will definitely come back for one!! More

by Ray
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ken Eggers

Feb 15, 2024

Ken Ganley Subaru Wickliffe responded

Ray, we're so glad to know you had a pleasant experience with Ken at our Subaru Wickliffe location. We look forward to seeing you again for your next purchase!

Feb 16, 2024

Ken Ganley Subaru Wickliffe responded

Hi Ray, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! If you have any further questions, please give us a call. We're always happy to help!

February 04, 2024

Dealership Rating
Employee Rating

Gino let us test drive several models; both new and used. He clearly explained the advantages of each models as well as financial specifics. He was transparent in all the steps of the purchasing process. W More

by pjw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gino Palombo

Feb 05, 2024

Ken Ganley Subaru Wickliffe responded

We're glad to know that you had a positive experience with Gino at Ken Ganley Subaru Wickliffe. Transparency and customer satisfaction are our top priorities, so it's great to see that reflected in your visit. We look forward to assisting you again when the time comes for your next vehicle!

Feb 07, 2024

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! We look forward to your next visit! Take care!

January 20, 2024

Dealership Rating
Employee Rating

The entire sales team worked very hard to get us the best deal! Christy is a very good sales person and treated us very good! More

by KEVINAPLIS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 22, 2024

Ken Ganley Subaru Wickliffe responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Subaru Wickliffe! If you have any further questions, please give us a call. We're always happy to help!

January 17, 2024

Dealership Rating
Employee Rating

Good communication. Efficient as well. Came in, wanted to buy out my lease and was out within an hour. More

by MMORAN16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Allie Grant, Joseph Russo

Jan 18, 2024

Ken Ganley Subaru Wickliffe responded

Thank you for the kind review! We're happy that our team could make your visit an efficient one and we hope to see you again in the future here at Ken Ganley Subaru Wickliffe!

January 17, 2024

Dealership Rating
Employee Rating

Salesperson was low pressure, very helpful in my understanding the many extra features of the car. I did not feel rushed. Seeing the car online was what brought me to Ganley Wickcliffe from the West More

by Wickma
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ken Eggers

Jan 18, 2024

Ken Ganley Subaru Wickliffe responded

We're glad to know that our team at Ken Ganley Subaru Wickliffe was able to help you understand all the features of your car. Thanks for choosing us!

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