Mike Warren | Page 2

Just a heads up. I Cindy purchased the vehicle, took out the loan in my name however: you have Wayne’s number down to call, and his email. As I previously worked f I Cindy purchased the vehicle, took out the loan in my name however: you have Wayne’s number down to call, and his email. As I previously worked for a Ford Dealer I know how important it is to make sure if a woman/girl is buying a vehicle make sure you follow up with her. Some women would get really upset because they were the one buying the vehicle and the guy with them was getting all the notices and calls. Just an fyi. I have seen women walk out of a dealership because of this. All in all the experience was good. Like I said sales guy was good, finance guy was great. Our overall experience was great. More

by Cindy Verified Customer Verified Customer

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The only place I will get my oil changed! ! The environment is pleasant and friendly. I am always greeted with a smile :) ! The environment is pleasant and friendly. I am always greeted with a smile :) More

by SarahA Verified Customer Verified Customer

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Awesome Dealership, Very easy to deal with, First class Employees to deal with, I would recommend them to anyone Employees to deal with, I would recommend them to anyone More

by jeffpeterson781 Verified Customer Verified Customer

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Great people to work with! Scott was very good at explaining everything and helped us get the perfect vehicle we were looking for! Scott was very good at explaining everything and helped us get the perfect vehicle we were looking for! More

by khinkemeyer7 Verified Customer Verified Customer

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Went in looking at a specific used vehicle, and was very happy and satisfied that everyone there was happy to help, and was never once pressured to look at a nee vehicle instead. Very pleased with the buyin happy and satisfied that everyone there was happy to help, and was never once pressured to look at a nee vehicle instead. Very pleased with the buying experience, and very friendly not pressuring salesmen. More

by andrewjtru Verified Customer Verified Customer

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I love how when I need warranty work or services on my new Escape, Tenvoorde Ford is right there for me. new Escape, Tenvoorde Ford is right there for me. More

by joe.s.baratta Verified Customer Verified Customer

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Great team, I wouldn't go anywhere else! Friendly staff, professional environment and knowledgeable technicians Friendly staff, professional environment and knowledgeable technicians More

by colson6 Verified Customer Verified Customer

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When I first ordered my truck in 2022 I ordered an XLT with a few options but if the original sales person(long gone) would have talked to me more about the Lariat I would have ordered that instead of buy with a few options but if the original sales person(long gone) would have talked to me more about the Lariat I would have ordered that instead of buying the options extra on the XLT Anyway Scott Harris helped me through getting the XLT and keeping me informed on build date delivery date etc. and Guess what with Scotts help I ordered a Lariat for my next truck 2024 ? maybe 2025 ? Mike More

by mbruemmer123 Verified Customer Verified Customer

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I would give the dealership a zero star if it was available! I ordered a new truck and never received a confirmation from Ford and no contact from the dealership on the status. When the truck fina available! I ordered a new truck and never received a confirmation from Ford and no contact from the dealership on the status. When the truck finally arrived it was damaged from shipping. The windshield was broken and I was told they would expedite a windshield. This took 3-4 weeks to arrive! During the financing process, Mike Warren was focused on was getting me to buy a warranty!!! They neglected to apply my down payment money from ordering my truck. As soon as I realize this I brought this to their attention. Sorry, this may take up to a week to refund your money! Seriously? I get immediate refunds everywhere else! I pick up the truck, which they never inspected and barely cleaned! As I get home, I realize the front right rim is damaged. I send pictures to my salesman( Dan Larsen). No response! I bring the truck back to show them the damage. At first they say it was damaged at the factory and take pictures. I dont hear anything back on the rim, so I stop in to talk to Dan. He states that the service department is blaming me for the damage to the wheel! After a month I press the issue and they say to bring the truck in. I drop off the truck and when I pick up the truck I find out they didnt replace the rim on my brand new truck, they tried to repair it! Which didnt work! ITS A BRAND NEW TRUCK!!! NO REPAIRING, SHOULD BE REPLACED! Then, I am told they will order a new rim for my truck!!! I start to inspect the truck more and find an issue in the wheel well. Factory defect! They inspect and say it needs to go to body shop to inspect further. 2 months later they call and say bring the truck in for the body shop and a new rim! No rental is available and I get a 10 year old truck to use while my brand new truck is in the shop! Oddly enough I seen they have courtesy trucks, but I wasnt given one!? The dealership calls and say the parts are back ordered at the body shop! Why would you not order the parts ahead of time???? You had 2 month to get the parts. I go and get my truck. The new paint has swirl marks in it and needs to be repaired! Brand new paint and it was poorly done! Brand new truck!!! 10 Minutes away I turn on my left blinker and it doesnt work! I immediately call and go back to the dealership. Between the body shop and Tenvoorde service department, they did not do a safety inspection after working on my truck! My blinkers, trailer 7 pin connector, license plate lights were all unplugged from painting the box on the truck! Also, my antenna was missing. Unacceptable! I contact Craig and he begins to blame me for losing the antenna when I picked the truck up from the body shop. I informed him I did not pick up my truck! I have left continual messages with Craig and he never returns my call! I am still waiting for a call from Craig. Craig, for some reason, has no way to rate his service Zero stars More

by Shane Verified Customer Verified Customer

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very good at his job. pleasant to work with. very knowledgeable and respectful to me pleasant to work with. very knowledgeable and respectful to me More

by nwlighting Verified Customer Verified Customer

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