Mike Worthington | Page 8

What distinguishes Germain Mazda compared to its peers within a two mile radius is a single precious quality we should all hold dear; honor. Germain Mazda is an honorable dealership in its interaction to within a two mile radius is a single precious quality we should all hold dear; honor. Germain Mazda is an honorable dealership in its interaction to the general public that refuses to take advantage of the customer. Please don't get confused courtesy with honor. A thief can smile in your face and be courteous. A dealership that exemplifies honor is a dealership whose core is genuine and driven to to do right by the customer, that was my experience. The way that translates to you and I; no bait and switch tactics, no steering you into what you don't want, no sales person trying to convince the customer doesn't know what they are talking about after figuring out what is best for the family situation. Another way to look at it is to ask yourself the question, if you sent your daughter or mother to Germain Mazda alone to purchase a vehicle, how would they fare? I can answer in the affirmative from first hand experience I would trust this team with my mother or sister. They would fare exceptionally well because they get it, these people hold themselves accountable. This type of positive reinforcement underscores the honorable process you can expect in purchasing a Mazda vehicle. In my opinion, this type of dealership deserves your best consideration in purchasing a vehicle because the caliber of professionals assembled under one roof are rare in my buying experiences from six different dealerships over a 30 year period of time. No one has told me this, but it seems to me Germain Mazda has such good chemistry as a team they very well may be hand picked from the best of the best. When you find a dealership with these qualities, best to patronize the dealership and integrate the products and services into the family. Its all about the people. We all know plenty of dealerships have interesting product but the employees could care less. Who wants to pursue an interesting product but the people who work with you for remedy at the dealership are questionable? My point here is that people make up the experience to the buying public. Germain has managed to assemble a talented team of professionals aligned with great product that translates into the best and highest traditions of becoming a car owner. Germain Mazda gives good reason adding to sound judgement it makes all the sense in the world to patronize this particular dealership for generations. It is for these reasons why you owe it to yourself to purchase a vehicle from Germain Mazda. Love, A Happy 2012 Mazda 3 owner More

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Wow, I had a less than desirable experience at another Wow, I had a less than desirable experience at another dealer, so I was not looking forward to more car shopping. I emailed 4 of the dealers for new Wow, I had a less than desirable experience at another dealer, so I was not looking forward to more car shopping. I emailed 4 of the dealers for new mazdas in columbus, only 2 dealers responded with a quote on my new mazda in red. I did not have a good experience with the used department for the other dealership, so I decided to check out Germain. Tim, the Sales manager was very understanding of my need for no bull, and Lew was informative, and non pushy. Both gentlemen were wonderful to deal with, not stressful at all. After a test drive in the model (the color I wanted was not at the dealership) I decided the car was perfect for my needs. Tim worked to find me a red Mazda 5 and Lew or Tim (not sure which one) arranged for me to have my car the next day. The Finance manager was fabulous, non pushy, informative and everyone was wonderful at the dealership. I wish I could afford to buy a car at the dealership every week because the experience was so pleasant. The only reason I gave a 4 on price was that I don't agree with a 250 doc fee which is customary to charge by all of the dealers. I would have had to pay that fee no matter the dealer, but I certainly think it is a fee that is a bit to much. More

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