Moe Sesay | Page 2

Attentive , reliable . Respectful and kind. Great customer service , friendly, honest and kind. Short wait times. Respectful and kind. Great customer service , friendly, honest and kind. Short wait times. More

by esmith1983.06 Verified Customer Verified Customer

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I had started off working with another dealer and in fact purchased a vehicle from them but after five days and they didn’t know when my vehicle would arrive, I contacted Antwerpen and that was a fantastic c purchased a vehicle from them but after five days and they didn’t know when my vehicle would arrive, I contacted Antwerpen and that was a fantastic choice. The sales manager, Michael, assured me he had the vehicle I wanted on the lot and undercut the original price I was going to pay. I sent him all the information via email for the paperwork and everything was ready when my wife and I arrived. Moe, the salesperson, had the vehicle changed and showed my wife the necessary features. Moe turned us over to the finance manager who had all the documents ready for signature. We were done and on our way home with my wife driving a new 2024 Kona EV within an hour. Everyone was so friendly and efficient. Moe called the next day to check in and said he was available if we had any questions. I will definitely use Antwerpen again. More

by FRANK.MADDOX Verified Customer Verified Customer

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Absolutely the easiest buying experience we have had. We shopped another dealer for our last 9 purchases and will now be Antwerpen customers for life. The entire staff provided us with the highest qualit We shopped another dealer for our last 9 purchases and will now be Antwerpen customers for life. The entire staff provided us with the highest quality service and were very knowledgeable and willing to go the extra mile to make us happy with our choice. More

by Very Satisfied Customers Verified Customer Verified Customer

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My issue wasn’t fixed, they kept my car for an entire week and I had to rent one for $375 while I waited. After a week they cleared the code on my check engine light and gave my car back, only for the pr week and I had to rent one for $375 while I waited. After a week they cleared the code on my check engine light and gave my car back, only for the problem to almost immediately return. It wasn’t correctly diagnosed or repaired, and the problem and part that was replaced have no relation- the issue was also not tested for a resolution (it is unable to refuel without backing up because the EVAP system is clogged and is not venting) More

by andybelltm Verified Customer Verified Customer

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Very good experience with this dealership. Everyone was warm, welcoming and friendly. They did their best to get me in my new car as quickly as possible. Everyone was warm, welcoming and friendly. They did their best to get me in my new car as quickly as possible. More

by rmmay8 Verified Customer Verified Customer

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Sales were great. Oil change took a extra long time. Why have appointments? Have taught moisture yet Hyundai not accepting?? Oil change took a extra long time. Why have appointments? Have taught moisture yet Hyundai not accepting?? More

by Shawn Verified Customer Verified Customer

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Staff is very helpful and courteous and make you feel like you went in the family like you went in the family More

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Everyone at Antwerpen Hyundai gave us a professional and courteous experience. I wasn't planning on purchasing a new car, but my salesperson MO was outstanding. He found the perfect car for me. The sales courteous experience. I wasn't planning on purchasing a new car, but my salesperson MO was outstanding. He found the perfect car for me. The sales manager Kevin was very accommodating and put together an offer I couldn't refuse. Finally, my finance manager John made the closing process quick and painless. I am very happy I have now gotten another car from Antwerpen Hyundai and I recommend going to see MO for your next purchase. More

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Everyone in the dealership was extremely helpful and friendly, and made the process so easy. friendly, and made the process so easy. More

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I am writing this review after an incredibly frustrating experience with Antwerpen Clarksville Hyundai/Genesis. After deciding to transition from being a loyal Mercedes Benz owner for over two decades, I th experience with Antwerpen Clarksville Hyundai/Genesis. After deciding to transition from being a loyal Mercedes Benz owner for over two decades, I thought I'd give Genesis a try and purchased a 2022 Genesis GV-70. This was, regrettably, a decision I've come to regret deeply. Recently, I paid a substantial amount for a map update on my vehicle. Unfortunately, following the update, none of my connected services worked. One would expect an immediate and thorough response to such a serious issue from a car dealership of this stature, but the reality was starkly different. I spent an agonizing 34 minutes on hold, waiting to speak with a service representative to come back and address the issue, to no avail. This kind of customer service is incredibly disappointing, especially for someone coming from a Mercedes Benz background where the service has always been white-glove and top-notch. The Antwerpen tagline "Jack Says Yes" seems to ring true only when it comes to taking your money. Once you've parted with your hard-earned cash, it appears "Jack Says No" to providing the quality service that the customer has paid for. The difference between the promised service and the actual service was night and day. I was hoping for the same level of excellent service I received as a Mercedes Benz customer at Antwerpen Clarksville, but unfortunately, the service here is the opposite of white glove. My experience has been very disheartening, and I'm left questioning my decision to switch brands. My advice to anyone considering purchasing a vehicle here would be to proceed with caution. In my experience, the quality of customer service after your purchase may not live up to your expectations or the price you pay. More

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