Monica Valague | Page 12

Great customer service Took my car in for a B12 maintenance had a check engine light on as well, it took a few hours to service my car but I was able to get a loaner vehicle Took my car in for a B12 maintenance had a check engine light on as well, it took a few hours to service my car but I was able to get a loaner vehicle which was very convenient because I needed to make sure I would be able to pick up my son from school and not get stuck waiting for my car. Monica was very friendly and explained what my car needed, how much it would cost, and when my car would be ready. More

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Service Department - Outstanding Customer Service Gunn Honda has the best Service Department hands down. The service managers are the best in the business - they know that outstanding customer servic Gunn Honda has the best Service Department hands down. The service managers are the best in the business - they know that outstanding customer service will equal repeat customers. We have purchased three vehicles from Gunn Honda, primarily because we knew we would get outstanding customer service from the service department. Friendly, knowledgeable and they always attempt to accommodate YOUR schedule. More

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Taking Care of Business Parish Malone , Mike Vrba and all the staff at Gunn have just been terrific. Very thoughtful, thorough and professional. I have been coming to the Gun Parish Malone , Mike Vrba and all the staff at Gunn have just been terrific. Very thoughtful, thorough and professional. I have been coming to the Gunn Service Center for 13 years. Thanks! Dow Patterson More

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cheating service Hi I had a problem with my A/C covered by an extended warranty. Most of A/C parts were covered by the warranty, including the compressor that faile Hi I had a problem with my A/C covered by an extended warranty. Most of A/C parts were covered by the warranty, including the compressor that failed. I took my car to Gunn Honda. They charged $50 for diagnosis, and told me that a certain part caused the failure. And that part is exactly one that is not covered by the warranty. And they offered me a repair at $1250. I contacted the service person (Monica) and her supervisor (Steve) bringing the point that they may not claim for sure that that part was exactly the reason of the failure. I requested them to state only the facts and not their guesses. These guys were not cooperative at all. I refused the repair and took it to another place. They diagnosed, that Gunn Honda eventually lied with the diagnosis. The part that they claimed faulty was not even touched by the mechanic, which was observable by uniform dust on the cover. And that part was not faulty. The warranty sent its representative, and he was also convinced that Gunn HOnda's diagnosis was a lie. Eventually I had my A/C repair covered by the warranty. I asked people what might be Gunn Honda motivation to disorient me. The amswer is that very often, such places are not interested in repairs by 3rd party warranties. Its below their hourly pay expectations. I am not sure if that is true, but my case says in favor of this assumption. More

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