Morgan Drumm
Morgan Drumm at Lochmandy Auto Group
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Morgan Drumm

BDC Rep

Lochmandy Auto Group

920 N Nappanee St
Elkhart, IN 46514

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4.3
61 Reviews

Dealership Experience

2 yrs, 9 mos

4.3

61 Reviews

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61 Reviews of Morgan Drumm

October 24, 2024

Dealership Rating
Employee Rating

The issue remains unresolved. We had to schedule a 2nd appointment, which takes our time. So, I'm not happy about it. However, I understand that things happen, and I remain confid More

by boardman71
Service Price Transparency
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Recommend Dealer
Yes

October 16, 2024

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The employees we were in contact with were courteous, friendly and knowledgeable. The issues we had were resolved quickly. More

by k_m_price
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Recommend Dealer
Yes

October 16, 2024

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Enjoyed the service I received from the service team. They were very professional and courteous. More

by Mherring432
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Oct 17, 2024

Lochmandy Auto Group responded

Thank you for taking the time to leave us a positive review, Michael! We are so pleased to hear that you had an outstanding experience with us. We strive to provide excellent customer service and reliable vehicles, and we are glad to see that we have achieved that for you. Thank you for choosing Lochmandy Auto Group!

October 15, 2024

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Overpriced and not credit card friendly. 3% fee on my 7% cash back Jeep card. More

by adamit2000
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Recommend Dealer
No
Oct 16, 2024

Lochmandy Auto Group responded

Thank you for your feedback. We strive to make every customer experience enjoyable, and we regret that we were not able to meet your expectations this time.

October 11, 2024

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Poor response, no one answers the phones. Difficult to make an appointment. Not sure if all services performed. More

by jerwarfel
Service Price Transparency
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Recommend Dealer
No
Oct 15, 2024

Lochmandy Auto Group responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to our Service manager at 574-264-1174 ext. 1189 so we can address this situation directly. Thank you and have a great day!

October 09, 2024

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I feel the staff there was very accommodating and friendly and fulfilled all my mechanical needs at that point look forward to seeing you all again More

by johnminnie63
Service Price Transparency
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Recommend Dealer
Yes
Oct 11, 2024

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, John. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

October 03, 2024

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At the end of work much better service but the start of the repair was a nightmare I did receive my car back working good but it should of been cleaned inside from the work. My windshield was full of fin More

by hope5
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Recommend Dealer
Yes
Oct 05, 2024

Lochmandy Auto Group responded

Hi there, we regret to hear that you are displeased with your recent experience with us. Please reach out to our Service manager at 574-264-1174 ext. 1189 so we can address this situation directly. Thank you and have a great day.

September 24, 2024

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Very efficient and speedy, very friendly staff, also good comfortable waiting room and affordable prices More

by rodneyelwell48
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Recommend Dealer
Yes
Sep 25, 2024

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Rodney. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

September 16, 2024

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Employee Rating

Service center was very professional and did a great job with my vehicle. Waiting room was clean and comfortable. More

by rich82
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Recommend Dealer
Yes
Sep 16, 2024

Lochmandy Auto Group responded

Thank you for your kind review! We are so glad to hear that you had a positive experience with us. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.

September 07, 2024

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Employee Rating

Great working with chris and steve bought 4 cars from them thank you 🙏 u welcome as a family More

by monikadevi261
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chris cook

Sep 09, 2024

Lochmandy Auto Group responded

We are so glad that you had such a great experience at Lochmandy Auto Group, Monika! We take great pride in providing top-notch customer service and quality vehicles, and it's wonderful to hear that you were able to benefit from that. Thank you for your kind words!

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