Morgan Drumm
Morgan Drumm at Lochmandy Auto Group
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Morgan Drumm | Page 2

BDC Rep

Lochmandy Auto Group

920 N Nappanee St
Elkhart, IN 46514

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4.4
36 Reviews

Dealership Experience

2 yrs, 4 mos

4.4

36 Reviews

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36 Reviews of Morgan Drumm

April 10, 2024

Dealership Rating
Employee Rating

Fast and friendly and did everything I asked and didn't push extra services or parts like other shops do More

by mattmais89
Service Price Transparency
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Recommend Dealer
Yes
Apr 11, 2024

Lochmandy Auto Group responded

It's always wonderful to hear from happy customers like you, Matt! We take great pride in providing exceptional customer service and reliable vehicles, and we are glad to see that you were satisfied with your experience. Thanks for your kind words!

March 25, 2024

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Didn't know it was going to take this long to get it done but it worked More

by jamie_1978
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Recommend Dealer
No

March 11, 2024

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great service center. The ladies working in the service center are awesome. Have great respect for the customers. More

by karolynkayrigsby
Service Price Transparency
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Recommend Dealer
Yes
Mar 18, 2024

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Karolyn. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

March 11, 2024

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I have always had good things to say about the Lochmandy family and their willingness to go above and beyond my expectations in every department. More

by MTICE08
Service Price Transparency
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Recommend Dealer
Yes
Mar 18, 2024

Lochmandy Auto Group responded

It's always wonderful to hear from happy customers like you, Mark! We take great pride in providing exceptional customer service and reliable vehicles, and we are glad to see that you were satisfied with your experience. Thanks for your kind words!

March 10, 2024

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It was a total waste of my time. Paid for the part the service department ordered ahead of time. Then when it comes in my service is scheduled. When I get there and am waiting for More

by jcheim
Service Price Transparency
Service Time
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Recommend Dealer
No
Mar 11, 2024

Lochmandy Auto Group responded

Our Parts Manager, Tommy Coop, would like to speak to you regarding your recent experience. He can be reached at 574-264-1174 ext. 1141 or by email at tcoop@lochmandy.com.

March 09, 2024

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Employee Rating

Fixed a flat tire, quick lane is a great option that many other dealers do not offer More

by tcmoon59
Recommend Dealer
Yes
Mar 09, 2024

Lochmandy Auto Group responded

We really appreciate you taking the time to leave us a positive review, Thomas. We always strive to provide the best service possible to our valued customers, and we are thrilled that you were satisfied with your experience. Thank you for your support!

March 08, 2024

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I was pleased with everyone I talked to at the service dept. and sales dept. Thank you all More

by KVCHRISMAN
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Recommend Dealer
Yes

Other Employees Tagged: Matt Beckett

Mar 09, 2024

Lochmandy Auto Group responded

It's always wonderful to hear from happy customers like you, Vickie! We take great pride in providing exceptional customer service and reliable vehicles, and we are glad to see that you were satisfied with your experience. Thanks for your kind words!

March 03, 2024

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Employee Rating

Nice experience and great people. I came in early and was checked in right away. Will be returning for more service in the future. More

by lrhorer
Recommend Dealer
Yes
Mar 07, 2024

Lochmandy Auto Group responded

Thank you for your kind review, Lori! We are so glad to hear that you had a positive experience with us. We strive to provide excellent customer service and quality vehicles, and we are thrilled that we were able to do that for you.

February 26, 2024

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Employee Rating

The service manager Bob Bergot treated me ,the customer, with a very condescending attitude, not very customer valued or respectful. Make sure the next time you have service or parts replaced on your car y More

by zencar
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: I didn't work with anyone in sales, Bob Bergot was awful

Feb 26, 2024

Lochmandy Auto Group responded

We would like to speak with you regarding your recent experience with us. Please contact Mike Lowery, our General Manager at mlowery@lochmandy.com.

Feb 26, 2024

zencar responded

I would love to speak to you in regards to my experience on Friday February 23rd. Thank you, Zena Holderbaum

February 22, 2024

Dealership Rating
Employee Rating

We took in for an oil change and tire roations and warranty claim for this visit More

by widmarjp
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 23, 2024

Lochmandy Auto Group responded

Thank you for choosing Lochmandy Auto Group, Jason! We strive to carry on our tradition of caring and are glad to hear you’ve had a great experience with our team. We’re always here to help with all of your automotive needs!

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