Nan Hau
Nan Hau at Heritage Mazda of Bel Air
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Nan Hau

Service Manager

Heritage Mazda of Bel Air

1800 Belair Rd
Fallston, MD 21047

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10 Reviews
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10 Reviews

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10 Reviews of Nan Hau

February 17, 2024

Dealership Rating
Employee Rating

Sales⭐️ Management⭐️ Finance⭐️ Parts⭐️ Service 1/2⭐️ Service department communications with customers can make improvements More

by TW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eugene Papaleo, Justin Craig, Josh Wolf , Michael Boulan

Feb 19, 2024

TW responded

As a first time buyer, I had questions regarding upgrading my wife's wheels on her new car. This was on 2/10/2024 during the sale. I was told I would have to follow up with parts and service department but they were already closed. After a lot of texts and calls proved difficult to reach the Service Manager, just before closing on 2/17/2924 the service manager called and left a voicemail. My rating of the Service Manager is related to the whole process of their communication system barriers and not so much related to our personal interaction which finally occurred today 2/19/2024. I have requested the texting system be evaluated for accurate phone numbers and if it's even being monitored. I've also requested information on how they plan to improve their voice call messages. Updating this from 1 star to 3 stars and have agreed to update further pending their demonstrated improvements when a customer texts or calls with inquiries.

August 10, 2023

Dealership Rating
Employee Rating

I had bought a used Chrysler 300S from here. I love the car but was having a knock behind the dash from a piece in the HVAC system. It wasn’t part of the limited warranty but Gene took care of m More

by Jamespro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Eugene Papaleo, Braden Audie , Christos Koulatsos

Aug 14, 2023

Heritage Mazda of Bel Air responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 04, 2023

Dealership Rating
Employee Rating

Man was amazing! ! Love this dealership, will not go anywhere else. Been coming here for 18 years, highly recommend 😁 More

by GAFFNEY283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2023

Heritage Mazda of Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

September 17, 2021

Dealership Rating
Employee Rating

servive was good at this dealership.My car was washed at dealership.Afterwards I noticed a scratch on hood of car that was not there previously.It looked like a tool had been dropped on the hood. More

by bqoo243
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Kenneth Arment, Anthony Harris, Justin Craig , Michael Boulan, Rodney Dais, Matthew Elza, Jarrett Gillespie, James McHugh

Sep 23, 2021

Heritage Mazda of Bel Air responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 14, 2021

Dealership Rating
Employee Rating

Is very good .I’m so happy!is very very good! I will tell my friend go there to buy the car. More

by kittylovemu
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Foss , Doug Mrockowski

Sep 15, 2021

Heritage Mazda of Bel Air responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 11, 2021

Dealership Rating
Employee Rating

The person that helped me in the service department was friendly, knowledgeable and thorough. My car was ready much sooner than expected and clean too More

by gilperrone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Boulan, Jarrett Gillespie, James McHugh

Sep 15, 2021

Heritage Mazda of Bel Air responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

September 10, 2021

Dealership Rating
Employee Rating

disappointed pd $70 to check my front end suspension. Mazda Heritage said everything was ok. Took my car to jiffy lube they found stabilizer bar frame bushings and other bushings needed lube noise gone More

by B Ball Express Expresss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

August 29, 2021

Dealership Rating
Employee Rating

What great service! Had ordered back bumper guard and when they said 90 minutes it only took 60 minutes! Yeah!!! Not sure what else to say other than very impressive turn around time! More

by rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Boulan, Jarrett Gillespie, James McHugh

Aug 31, 2021

Heritage Mazda of Bel Air responded

Hi Rose, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 16, 2021

Dealership Rating
Employee Rating

Service staff is very knowledgeable transparent and professional. They are honest about the work that needs done and everything is done in a timely manner 10/10 would recommend More

by Matt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Boulan, Matthew Elza, Jarrett Gillespie

Aug 17, 2021

Heritage Mazda of Bel Air responded

Hi Matt, we're happy you found our staff to be so supportive during your experience here at Heritage Mazda Bel Air. Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

July 29, 2021

Dealership Rating
Employee Rating

The team is kind, easy to work with, service is fast and great work! I woyld definently recommend for all your car service and sales needs. More

by beachcurlz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Boulan, Dee Brilhart, Jarrett Gillespie, James McHugh

Aug 14, 2021

Heritage Mazda of Bel Air responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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