Nan Velasquez

Becka was fantastic in helping me find and lock-in the car I wanted. She was super responsive and was very easy to deal with. The car ended up delivering earlier than I expected and so that was a pleasant car I wanted. She was super responsive and was very easy to deal with. The car ended up delivering earlier than I expected and so that was a pleasant surprise. I drove down all the way from Seattle to pick up the car, but unfortunately the delivery process was way too drawn-out. We arrived at 6pm and did not leave the dealership until 9pm. We were waiting 2+ hours for one of the finance managers to be available in order to sign the paperwork; to clarify, I had already agreed to the price beforehand, so its not like we were spending time haggling or anything. This is the reason why I can't give the dealership the full 5 stars. We were hoping to get dinner before heading back up to Seattle but couldn't leave the dealership until the paperwork was signed. We were starving but luckily Becka gave us some chips and snacks to hold us over. We finally left the dealership and still had a 3 hour drive back home on a workday. I had forgotten an item in the car that I traded-in, but Nan and Becka helped to retrieve it and mail it back to me. Bottom line, the people are great, but the processes and staggering of deals could be better! More

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I work in the automotive industry for a company that prides itself on customer service and easy. Gladstone Toyota matched that. They were friendly, Helpful, and not pushy at all. Could not have asked fo prides itself on customer service and easy. Gladstone Toyota matched that. They were friendly, Helpful, and not pushy at all. Could not have asked for a better experience. Thank you! More

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Nan was very helpful and very nice. She kept me well informed and found the exact truck I was looking for. Couldn't ask for anything more. Thank you! She kept me well informed and found the exact truck I was looking for. Couldn't ask for anything more. Thank you! More

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They always take care of me. Bought 3 cars from them now. I'll be back. Bought 3 cars from them now. I'll be back. More

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A very professional organization. They are easy to work with, and Nan Velasquez is the best! This was an easy process. They are easy to work with, and Nan Velasquez is the best! This was an easy process. More

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Nan was amazing. Best person at the dealership. Give her a promotion. She helped me and my brother both pick up a new car. Best person at the dealership. Give her a promotion. She helped me and my brother both pick up a new car. More

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Nan was very competent and helpful and I was very pleased with her service. Kristen who took care of the financial details was also very efficient and quick. Great teamwork at Toyota Gladstone. I would defin with her service. Kristen who took care of the financial details was also very efficient and quick. Great teamwork at Toyota Gladstone. I would definitely recommend Nan if someone I know wants to buy a Toyota. My last car was a Toyota Highlander. It served me for 22 years with very little repair. Toyota makes great cars. More

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Nan was professional, knowledgeable, organized, and efficient. Will definitely purchase with her again in the future. efficient. Will definitely purchase with her again in the future. More

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Nan was super awesome. She was funny and broke down what was happening in real people terms. Would get a car from her again! She was funny and broke down what was happening in real people terms. Would get a car from her again! More

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Nan and the team at Gladstone Toyota made the process so easy and I love my new Prius Prime. easy and I love my new Prius Prime. More

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