Nate White | Page 19

The visit was very professional and the selection was exceptional. They had the color, model and price to fit our budget. They had all the tools that you would expect to complete the sale. exceptional. They had the color, model and price to fit our budget. They had all the tools that you would expect to complete the sale. More

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Nate was very helpful and showed us plenty of options for the vehicle we were looking for. He is very knowledgeable about the vehicles he showed us. Our entire experience with Ricart was a pleasure. Everyo the vehicle we were looking for. He is very knowledgeable about the vehicles he showed us. Our entire experience with Ricart was a pleasure. Everyone was up front and honest with us. More

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Perfect experience ! I worked with Nathan White whom I'd done business with before. And everything went very well!!! He was fast,clear and took care of exactly what I was looking for! I'd done business with before. And everything went very well!!! He was fast,clear and took care of exactly what I was looking for! More

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I have bad credit and these guys worked really hard to get me a loan great people never felt like someone cared more about me. This has been the best car buying experience I have ever had thanks again for get me a loan great people never felt like someone cared more about me. This has been the best car buying experience I have ever had thanks again for all your hard work More

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Nate and Matt were both very helpful and patient teing to find us a car that we could fit into our budget and that my husband that is 6' 7" could ride in comftably. the only thing that would have made me hap find us a car that we could fit into our budget and that my husband that is 6' 7" could ride in comftably. the only thing that would have made me happier is if they would have given me a better trade in because I truly believe that a company your size could have done a little better. If nate and matt had'nt been so nice and took so much time helping us I probably would have went somewhere else. You need all of your employees to be more like these two gentlemen because thats how you make sells and get return customers. Thanks nate and matt. love my car More

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Everyone at the dealership was friendly and helpful. Very much a car dealership environment but it was not "over the top". I would do business there again. The only negitive that I would have to say i Very much a car dealership environment but it was not "over the top". I would do business there again. The only negitive that I would have to say is that I wanted to pay in cash an amount to make my loan an even number, they told me that dont have change and don't make change and looked at me like I was odd because I had cash. I was told I could use a credit card. More

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The service Nate provided for us today went above and beyond. He listened to our needs with no pressure to purchase any vehicles the time he spent with us was over and beyond any ones expacations. So c beyond. He listened to our needs with no pressure to purchase any vehicles the time he spent with us was over and beyond any ones expacations. So closing the deal Nate was very professional,curtious, and most of all patient! He is going to be highly recommened to any of our friends,family and any one that will listen! THANK YOU NATE!!! More

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I will have to say that it was a great experience working with Nathan this past weekend. He a very easy to talk t, did not pressure me and what he didn't know he told me so. He took time with me over a few d with Nathan this past weekend. He a very easy to talk t, did not pressure me and what he didn't know he told me so. He took time with me over a few days looking for something that I ( and I mean I ), was going to love and be happy with driving. And that was not an easy task on his part, I give him credit for working with me, it was a long and painful process. I PUT TRUST in Nathan, which I don't do and he came through. I thank you and your salesmen that help make this happen for me. Nathan White is dealing. More

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Will definitely be coming back! My husband and I had the pleasure of working with both Matt and Nate. From the moment we pulled into the lot Nate was on top of things. He was the only employee out of about pleasure of working with both Matt and Nate. From the moment we pulled into the lot Nate was on top of things. He was the only employee out of about 25 that was actually standing OUTSIDE of the dealership waiting to help/service our needs. Due to Nate being a newer employee, Matt had helped assist Nate. He (Matt) was VERY prompt on finding what I required out of a vehicle and would not stop working on finding a vehicle till it was RIGHT for my expectations. Words cannot describe the excellent service we received and how blown away I am with the employee service. Will now only be recommending Ricart to any family or friends. No other dealership could compare to the experience we had at the end with Matt. More

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My sales experience with Nathan and Matt was very good. We negotiated hard, and it took a few days to get the deal done, but it was a good negotiation. My bad experience is with the finance department with We negotiated hard, and it took a few days to get the deal done, but it was a good negotiation. My bad experience is with the finance department with Shaun Barnes and to a lesser degree, Michelle Hamilton. When the final price was agreed upon and i was given the numbers from Matt on financing, i agreed to use Ricarts financing available because of the rate Matt quoted via text message of 8.49%. There was no mention of a extended warranty in any of our numbers, nor did i request it. In fact in my texts back and forth with Matt, an extended warranty was never implied or asked for. I asked for a final number with all fees and taxes so i could present to my financial institution which included no gap insurance or warranty. When i arrived and went back to Mr. Barnes office, when we got to the final numbers and payments, there was a 2700 dollar warranty already printed on the paperwork and an 800 dollar gap insurance charge. When i asked why, he said he had to add it to get the rate of 7.94. When i asked what the rate would be without it, he said 12. When i asked why it went from 8.49 without a warranty quoted to 7.94 with one, and now up to 12 without one, he said he didn't know where Matt got the 8.49 from. I grudgingly agreed, but did not feel good about it. The next day i called Kemba federal credit union who the loan was through and found out that they do not and cannot require an extended warranty purchase through the dealer to get a better rate. I called Matt and informed him of the situation and i was transferred to Mr. Barnes who proceeded to tell me that he was told by kemba that it needed the warranty, and if they are now saying its ok without it then he would change it, i just needed to come in and sign the new agreement. When i arrived, i talked to Mike Dobbins about my situation, and he was very cordial, gave me some rhetoric about new people, misscommunication, and human error. I really wanted to just walk away from this situation at this point, and get my car back and give them theirs back just based on principle. I decided to just get it done and never buy here again. When i expressed this to Matt and Mike, of course they wanted to know what i wanted to make it better. My agenda was not and is not to procure some gain out of this because of one persons actions, but to put it right and to call out an ethical and legal inpropiety. If they felt like offering something for this aggravation and hassle, i told them i would listen, but it would not change the facts or my opinion of the actions of their workplace. After signing and waiting for my wife to arrive and sign, i was approached by Michelle Hamilton to talk about why i was unhappy and what she could do. I reiterated my concerns and issues with what transpired. She proceeded to tell me that it was a misscommunication and that i was not lied to and that they do not lie to people. She was never involved, was not in any conversations i had with anybody. She then asked me to remove my sunglasses so she could see my face as i was explaining to her what happened. It was shockingly rude and unprofessional. In the end, i would never reccomend anyone to use their finance department, and as a dealership that i have bought 3 vehicles, it is discouraging that the behavior will be classified as a miscommunication which it was not at all. My wife and i were directly lied to, and then told that what we heard was not what was said or done. Thanks to Matt, and Mike for helping get this resolved. More

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