Nathan Williams | Page 27

Stress-free experience This dealership and Junior helped me to lease a car that I love while making the process simple. He was helpful, easy-going, and attentive. This dealership and Junior helped me to lease a car that I love while making the process simple. He was helpful, easy-going, and attentive. More

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better than you could imagine Junior was great to work with - professional, friendly, low pressure. I would definitely buy from him again, and would recommend him to everyone I kno Junior was great to work with - professional, friendly, low pressure. I would definitely buy from him again, and would recommend him to everyone I know. More

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Great atmosphere, very fair pricing I had a very positive experience working with Tom and Jr (aka Nate). I went to 2 different dealerships before this one, and felt most comfortable and I had a very positive experience working with Tom and Jr (aka Nate). I went to 2 different dealerships before this one, and felt most comfortable and confident at Cityside. Cityside does things a bit differently than other dealerships, so that's important to know that when you go in. Lots of car-buying articles will give you tips on how to negotiate and advise you to not talk about amount of trade-ins and monthly payments up front and to do a lot of back and forth haggling at the end of everything. Cityside talks with you right at the beginning about what you're looking to spend and what you want for a trade-in/financing terms, etc. I actually found this process to be a lot easier, since it allowed me to be firm on what I could afford for monthly payments and how to make the negotiation work in my favor. I also had done a lot of research on different sites about the Crosstrek that I wanted- pros and cons, average prices, etc and knowing all of these things helped a lot during the process as well. Tom and Jr were respectful of the research I had done and did not try to discredit what I'd learned to make a sale, which I have seen other salespeople do. I got a very fair price for my 2015 Crosstrek and a good trade-in for my old hyundai. I had wanted more for my hyundai, but since they couldn't sell the car as it wasn't a subaru, I got less than I would have if I were trading it at a hyundai dealership. But they did negotiate to give me the minimum amount I wanted for it and I was able to walk away with a new car that I could afford, so I was happy in the end! Jr and Tom were great in that they didn't put on a lot of sales tactics and were straight forward and helpful. Tom even re-worked the finances for me 4 different times to make sure I would know exactly what I was spending for the car, trade-in, document fees, taxes, everything! They work as a pair, which is helpful b/c when Tom was busy, Jr was able to help me and vice versa. I went there over two different days to do the test drive and financing, and then I went back two days later to pick up the car. Throughout all of that time, Tom was quickly responsive to my calls and texts. When I got home the night I got my car, I saw some very superficial scratches that had occurred during the transportation of the car to the dealership and I brought it back the next day and they buffed it out within 20 minutes without any hassle. Tom and Jr made sure I was happy with it and were genuine when they said to reach out with any questions or concerns in the future. I worked with John when I completed the final purchasing and contracts. I've read lots of different reviews about extended warranties and how sometimes they can be a waste of money, but I do A LOT of driving for work, so extended warranties make sense for me. John went over all of the different options and was able to give me a deal on them since I was buying two different ones. He was honest about which warranties wouldn't be beneficial for the amount of driving I do and reviewed all of the different warranties to find ones that would be the most beneficial. He didn't pressure me into buying an extended warranty just to get my money, he made sure it would fit my driving needs. The only thing I would change about the dealership is that they don't offer any service perks like other dealerships. For example, some toyota/hyundai dealerships that I went to offer free oil changes for the 1st year (if you go back to them) and free alignments/tire rotations, and other routine maintenance things. Cityside doesn't have any incentives like that, other than an extra package that you can buy to get those things, as opposed to offering them for free with any car purchase. But I guess the trade off is that they have a great sales team and are willing to make the negotiation work in order for you to buy the car. Everyone there treated me with genuine friendliness and respect, I didn't feel like they were trying to con me into buying a car just for the sales. Overall, I had a really positive experience and I would recommend this dealership to anyone looking for a Subaru at a fair price and who wants to feel like a valued customer. More

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Cityside leased me a great 2014 Impreza Premium A lot of the Cityside Subaru team was involved in getting me the 2014 Impreza I wanted at a very fair price. Flavio handled me when I came in a few we A lot of the Cityside Subaru team was involved in getting me the 2014 Impreza I wanted at a very fair price. Flavio handled me when I came in a few weeks ago for a test drive; very friendly & low-key. When I called last Sunday to come in (I knew it would be busy) he told me not to worry; I would be taken care of. The GSM Dan Rosengarten greeted me when I arrived; told me Nathan (Junior) Williams had been brought up to speed & would be working with me so I wouldn't have to wait. I knew the model & trim I wanted before I came in. Sure enough, we got right to it; he made sure we were on the same page on the model, then we talked over the pro's, cons and particulars of buying vs leasing. Man, these Subarus are terrific cars. I started looking into them for safety & the all-wheel drive, but the ride, quality & fit & finish is terrific. Anyhow, after working together towards what I felt comfortable with I ended up taking a lease at what I thought was a very fair price. Junior brought the right amount of questions and information and when we were close Dan made a couple of decisions (and helped me out with 1-day loaner) so we closed quickly and painlessly. For delivery the next day they were really busy (the Monday after month-end in the summer peak selling season) but Junior, Dan and John Melvin (finance) continued a really smooth, low-pressure, and satisfying dealer experience for me from start to finish. Before we started I knew about buying cars, but I really didn't know the details about how leasing worked, and everybody contributed to me getting comfortable with that choice. I'm very happy with my new ride and recommend Cityside Subaru to anyone. More

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We tried a more local dealer but they were playing games with us. Gave us a ridiculous price for the Forester that was just not acceptable. Tried Truecar.com and found Cityside Subaru. They treated us wit with us. Gave us a ridiculous price for the Forester that was just not acceptable. Tried Truecar.com and found Cityside Subaru. They treated us with respect and like intelligent human beings. Gave us a great price and a better over;; deal. Better price on the trade in too. No haggling, they just came right out and gave us their best! These people here are the best! Don't even waste your time somewhere else. Just come here and get it done! Very professional! More

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