Nelson Cypher | Page 23

Happy customer The most user friendly website to browse for cars. Very good prices and an excellent staff. The selection of cars is bigger than the Lansing dealershi The most user friendly website to browse for cars. Very good prices and an excellent staff. The selection of cars is bigger than the Lansing dealerships. More

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A Pleasant Surprise For me (and many others, I think it's safe to say), going to the car dealership is usually about as pleasant as a root canal. Like politicians and op For me (and many others, I think it's safe to say), going to the car dealership is usually about as pleasant as a root canal. Like politicians and open-mouthed gum chewers, high-pressure sales tactics rank high on my list of major irritants. I am a very informed and well-prepared consumer, knowledgeable about automobiles in general, and more than willing to negotiate aggressively. Also, I am intimately familiar with the usual tricks of the trade, various sales tactics and psychological ploys, and other shenanigans some of the less-scrupulous salespeople try to pull. I make these things very clear right up front, and request that the or she not play games. It's a sure way to make we walk out the door, but sad to say, it seems to be commonplace. It's no wonder car salesmen get a bad rap as smarmy hucksters. I am happy to say that my experience with Dick Scott Motor Mall was none of those things. Based on other Internet reviews, I contacted Sales Manager Don Harley and laid everything out (I was looking at a new Ram 1500). Don was exceptionally accommodating; despite the fact that I live over 30 miles from the dealership, he offered to have a vehicle brought to me to test drive if it was more convenient than going there. When I explained that I had a trade-in, he asked me to send pictures of the vehicle to give me a ballpark value estimate. The next day he emailed me back, and to my surprise, his offer was excellent. More surprisingly, he offered over $1500 dollars more for my trade-in than a local Lansing Ford dealership, and that was for trading in TWO vehicles (I am not making this up). I told him I'd be over within a few days to check things out. You know how it is to walk into a place and get that instant "vibe?" I don't know about you, but most car dealerships give me an instant uncomfortable, almost creepy feeling. Employees are quiet, even sullen. Not much humor and an air of unfriendliness ranging from apathy to mild disdain. Not so with Dick Scott Motor Mall. I was immediately impressed walking into the place. The atmosphere was upbeat and friendly. Employees were smiling and joking around. You can tell a lot about an organization's culture by sitting back and observing its personnel and how they interact with not only the customers, but each other. My impression throughout was that Dick Scott's employees actually like being there. Due to a scheduling conflict, Don wasn't able to meet with me personally, but he put me in touch with Nelson Cypher. Nelson was great. He was straightforward, honest, and completely transparent. He laid out all the numbers, broken down exactly as I wanted. No games, no "what do you want your payment to be?" or "I'll have to clear that with my sales manager" baloney. Nelson was also extremely knowledgeable about the Ram, which isn't something I can say about a lot of other salespeople. He took the time to go over buying and leasing options, explaining the pros and cons of each. Nelson knew that I knew what I was doing, but I get the impression that even the most naive, inexperienced car shopper would be treated with the same level of respect I received. Needless to say, a couple days later I drove off the lot with a nice Ram 1500 Big Horn (and yeah, it's got a Hemi). My entire experience was top-notch, maybe the best I've experienced in all my years of buying cars. If I had to choose one word to describe it, I would say "transparent." That's a real compliment in an industry where sneakiness and obfuscation seems to be the norm. I haven't had any service done yet, but if their service department is as good as their sales, I have little doubt it will achieve the same high standards. I recommend these folks without reservation and intend to do business with them in the future. More

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My wife and I traveled from DeWitt Mi to th Dick Scott Motor Mall because we read that it gave great service. We were extremely pleased with Nelson Cypher and the experience we had at Dick Scott. Nelson Motor Mall because we read that it gave great service. We were extremely pleased with Nelson Cypher and the experience we had at Dick Scott. Nelson was very knowledgable and got us exactly what we wanted. We are very pleased with our purchase and our new friend Nelson. More

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Was one of the easiest, no stress, bottom line pricing and most of all the most helpful staff I have ever dealt with! I'll be back again! and most of all the most helpful staff I have ever dealt with! I'll be back again! More

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Nelson Cypher and the staff at Dick Scott were extremely helpful and friendly. Nelson helped me select and order a new Jeep Wrangler with my exact specifications. I have purchased two Jeeps from this dealer helpful and friendly. Nelson helped me select and order a new Jeep Wrangler with my exact specifications. I have purchased two Jeeps from this dealership and would recommend to everyone. More

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This dealership went above and beyond to earn our business. Nelson is a great sales person, he is NOT pushy and cares about your happiness with the sales transaction. I'll be a customer for life! business. Nelson is a great sales person, he is NOT pushy and cares about your happiness with the sales transaction. I'll be a customer for life! More

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I came in for an oil change and was immediately taken care of. Very friendly staff and did very quick work. I was out in about 15 min. Thank you. Originally purchased the vehicle from Nelson Cypher care of. Very friendly staff and did very quick work. I was out in about 15 min. Thank you. Originally purchased the vehicle from Nelson Cypher and he was wonderful! He has called me quite a few times to make sure the vehicle is doing good! Would Highly recommend! More

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I began the process with Jud, he took all my information and then turned it over to Nelson. Nelson was a pleasure to deal with. He was very patient with me throughout the entire process. During the veh and then turned it over to Nelson. Nelson was a pleasure to deal with. He was very patient with me throughout the entire process. During the vehicle selection process i changed my mind several times but Nelson just played it cool and supported me until i found the right vehicle. Nelson answered all of my questions quickly and honestly. The entire experience was professional and well done. Dick Scott Motor Mall should be the example for other dealers!!! More

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I had a great experience dealing with Nelson, he did a great job on price and was very thorough in going through our new vehicle. Cassie also did a good job going through the paperwork. Thank you for ma great job on price and was very thorough in going through our new vehicle. Cassie also did a good job going through the paperwork. Thank you for making our purchase a positive experience! More

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The sales people at Dick Scott are all fabulous, my deal was completed the same day and I drove home that night in a car I loved. Their hours are very convenient and the service department has always been was completed the same day and I drove home that night in a car I loved. Their hours are very convenient and the service department has always been really, really helpful. This is all why we have been customers of Dick Scott for at least 15 years now. More

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