Nicholas Fear | Page 74

RECALL VISIT THE GUYS WERE VERY HELPFUL AT GETTING ME AN APPT THAT WAS BEST FOR ME. IT WAS IN AND OUT IN A MATTER OF AN HOUR. THANK YOU FOR SUCH A QUICK VISIT.. THE GUYS WERE VERY HELPFUL AT GETTING ME AN APPT THAT WAS BEST FOR ME. IT WAS IN AND OUT IN A MATTER OF AN HOUR. THANK YOU FOR SUCH A QUICK VISIT.. More

by JPHILLIPS75 Verified Customer Verified Customer

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Pickup/Delivery is THE BEST The only way this could be easier is if I could schedule through the app. Yes, I know I'm *supposed* to be able to do this, but it simply did not wor The only way this could be easier is if I could schedule through the app. Yes, I know I'm *supposed* to be able to do this, but it simply did not work. The app is glitchy as xxxx, so this is not surprising. Could also be user error, of course. But at any rate, Fuccillo Service Dept was fantastic, prompt, and courteous. Great experience all around. Not having to hoof it to the dealership while I work 60 hour weeks is an amazing perk. Thank you! More

by JDavidson Verified Customer Verified Customer

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Knowledgeable staff and excellent I highly recommend Fucillo Hyundai for vehicle service. Their office staff is very helpful, and the technicians are top notch. It's comforting to know I highly recommend Fucillo Hyundai for vehicle service. Their office staff is very helpful, and the technicians are top notch. It's comforting to know my 2018 Hyundai Tuscon is in their care. More

by NJEFFERS14 Verified Customer Verified Customer

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Recall Service was great. Customer service rep was knowledgeable and friendly. Would definitely recommend to family and friends. I’m looking forward to my ne Service was great. Customer service rep was knowledgeable and friendly. Would definitely recommend to family and friends. I’m looking forward to my next visit. More

by skumperfj0831 Verified Customer Verified Customer

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It was the best outcome possible I noticed the "malfunction indicator" light on my dashboard and called Fuccillo Hyundai. I was offered a same day appointment which surprised (and de I noticed the "malfunction indicator" light on my dashboard and called Fuccillo Hyundai. I was offered a same day appointment which surprised (and delighted) me. I brought a book and prepared for a long wait. Within 20 minutes of my arrival I was told what caused the indicator light to come on, a pricing estimate and how long it would take (barring any surprises). Fortunately, it was a minor issue and I was on my way within an hour. I was very pleased with the outcome. More

by ROXANNEKOCZAJA Verified Customer Verified Customer

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Was very pleased Although I had to come back for a second service call , it was handld in very professional and expedient manner . I'm very pleased with the service. Although I had to come back for a second service call , it was handld in very professional and expedient manner . I'm very pleased with the service. More

by fjordan1 Verified Customer Verified Customer

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New Car Purchase Very cooperative and professional service on the preparation,purchase and service of my new vehicle from all who were responsible. I definitely would Very cooperative and professional service on the preparation,purchase and service of my new vehicle from all who were responsible. I definitely would recommend to others the fine service received. . More

by REVBRADLEY16 Verified Customer Verified Customer

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Blatant lying and disrespect by Matthew Pollard I will never go to this service center again and would not recommend it to anyone. The service manager (Matthew Pollard) is as disrespectful a person I will never go to this service center again and would not recommend it to anyone. The service manager (Matthew Pollard) is as disrespectful a person as there is. My vehicle sat on his lot awaiting repairs and rather than taking ownership of that fact, he tried to pawn the blame off on the parent company Hyundai and said it was not his fault, when in fact it was. He said it wasn't his problem and was only my problem. His condescending and unprofessional attitude was shocking. He smirked and laughed at my visible frustration with him and the process. In addition, I asked to speak to the manager and he claimed he was. I asked of the entire dealership and he said yes, when in fact he is only the service manager and not the general manager. To be so blatantly lied to after being treated like dirt rather than as a customer was apparently par for the course for him. I wish I could give this service center zero stars. The only pleasant person to deal with here was Nick, he was professional at all times and after the repairs when it became obvious they damaged my car causing a fuel leak, he apologized profusely and had it fixed immediately. He wasn't the one who caused the problem but had the common sense to recognize that it was the service center that caused the damage and therefore he should apologize one behalf of the service center. The service manager should be fired and Nick promoted to replace him. EDIT UPDATE: After posting this review I was contacted via phone by the new service manager as the prior one I had dealt with is no longer with the company, no surprise there as he was a terrible employee and person. My issues with the service at this location were due solely to the prior service manager, so I imagine that things will improve in his absence. More

by C12345 Verified Customer Verified Customer

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Always couteous. Great service and personnel Always a pleasure dealing with everyone there. Service on time and fast. Coffee is good. Like walking through the lot thinking of our next Hyundai. Always a pleasure dealing with everyone there. Service on time and fast. Coffee is good. Like walking through the lot thinking of our next Hyundai. More

by greenviper5668 Verified Customer Verified Customer

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Vehicle serviced I was treated with respect and courteously - my car was done on time and even washed ! Excellent service !! Dealt with Nick Frear Thank You Will I was treated with respect and courteously - my car was done on time and even washed ! Excellent service !! Dealt with Nick Frear Thank You William Pezzula More

by Bill P Verified Customer Verified Customer

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