Nicholas Frey
Nicholas Frey at Lincoln of Wayne

Nicholas Frey | Page 2

Service Manager

Lincoln of Wayne

1910 State Route 23
Wayne, NJ 07470

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46 Reviews

Nick joined the team as a Client Advisor in Service and is now the Assistant Manager of the department. He can't pin-point his favorite client experience because he feels just one special moment would be unfair to all the others. He handles every situation with a personal touch and care. A fun fact about him is that he can grow one awesome beard! Favorite Quote: "Be something you love & understand."

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46 Reviews

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46 Reviews of Nicholas Frey

August 02, 2021

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Employee Rating

I had a major issue with my Navigator, brought it to the dealership and they took it in without an appointment. The problem was resolved when the parts came in 3 days later, I was thinking it was going to b More

by rashey259
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kevyn Cruz, Denis Brady, Stephanie Molfetas , Stephen in service rates 5 stars also

Nov 05, 2021

Lincoln of Wayne responded

Thank you so much for your positive review and for your support. My team and I are very grateful to have you be part of our Lincoln of Wayne family. We are always here for you! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

July 30, 2021

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Employee Rating

Exceptional in every way from initial contact made. Whatever the need is, staff is always professional, knowledgeable, helpful and patient. For service appointments, they are thorough, polite, informat More

by mysofttop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Nov 05, 2021

Lincoln of Wayne responded

Thank you so much for your positive review and for your support. My team and I are very grateful to have you be part of our Lincoln of Wayne family. We are always here for you! Live well and be happy Peter Spina Jr - EVP & GM Lincoln of Wayne 973-696-9700 x7226

July 09, 2021

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Employee Rating

this dealership has been the best i've visited in over 10 yrs. since i've owned a lincoln. the service dept is courteous and friendly More

by accanino1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jul 16, 2021

Lincoln of Wayne responded

Thank you for the positive feedback and for the support! We appreciate the opportunity to assist in Service. We are a week away from our renovations to build an all new state of the art facility. We are so excited for you to visit us then too! Live well and be happy Peter Spina Jr - VP & GM Lincoln of Wayne 973-696-9700 x7226

Jul 16, 2021

accanino1 responded

I'll definitely be looking forward to it!👍👍👍

July 06, 2021

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Professional service and quality knowledge. Was able to schedule service and receive a loaner car while my Lincoln 2019 MKC was being serviced. Received a call when the service was completed and picked up More

by JoeS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 16, 2021

Lincoln of Wayne responded

Thank you for the positive feedback and for the opportunity to take care of your 2019 MKC! We truly appreciate your support. We are always here for you! Live well and be happy Peter Spina Jr - VP & GM Lincoln of Wayne 973-696-9700 x7226

June 29, 2021

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Employee Rating

Always honest....always dependable.....always do the job they say they are doing......tell you what it's gonna cost before they do the repair More

by prettjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 06, 2021

Lincoln of Wayne responded

Thank you so much for the 5 stars and positive feedback. We believe an informative and transparent repair process is the only way. This way our guests and our team have peace of mind and confidence! We appreciate you and your support. We are always here for you! Live well and be happy Peter Spina Jr - Executive Vice President Lincoln of Wayne 973-696-9700 x7226

June 11, 2021

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Employee Rating

You can not complain about the way you are treated when your car is being serviced. They are upfront about how long it will take. More

by CHeiser
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jul 06, 2021

Lincoln of Wayne responded

Thank you for the 5 stars! We appreciate the feedback and support. Our team understands the importance of a transparent repair process. I am happy to hear that you were satisfied! Live well and be happy Peter Spina Jr - Executive Vice President Lincoln of Wayne 973-696-9700 x7226

May 27, 2021

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Employee Rating

I am not one for posting reviews, but in light of changes industry wide, I would like to especially acknowledge my business relationship with Lincoln of Wayne, where I have been a patron since 2004. I have r More

by michael l
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 04, 2021

Lincoln of Wayne responded

Thank you so much for your thoughtful review and for your years of dedication and loyalty. It's relationships like ours that are the foundation of our family business. I am pleased to hear that our team has helped make servicing and maintaining your Lincolns effortless through the years. I am especially pleased to hear that Wilton has made your experiences so special. I couldn't agree with you more, Wilton is truly the best of the best and an inspiration for us all! Thank you again, we are all very grateful to have you as a valued member of our Lincoln of Wayne family. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9 700 x7226

April 19, 2021

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Employee Rating

One week wait to see my suv but customer service was very attentive and they got me into a loner as soon one was available More

by Fclimofrank
Recommend Dealer
Yes
May 06, 2021

Lincoln of Wayne responded

We apologize for any inconvenience we may have caused you on your most recent visit with us. I understand there was a delay in your appointment, our goal is always ensure effortless ownership for our guests. I would love the opportunity to speak with you directly to learn more about your experience and what we could have done to improve our services for you. Please feel free to contact me directly any time. Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

March 29, 2021

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I have been a customer for 14 years . During that time, the level of service has been excellent. The staff is professional and all work was completed to expectations. There was a loaner vehicle provided du More

by kziggs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 07, 2021

Lincoln of Wayne responded

Thank you so much for your years of loyalty and support. I am pleased to hear that our team continues to meet your expectations and that our services helped keep things effortless for you. We appreciate you and hope to see you again soon! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

March 26, 2021

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Employee Rating

Came in for a new tire but ended up getting an oil change car cleaning - the car came back like brand new, running better than ever More

by Smolfetas42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Apr 07, 2021

Lincoln of Wayne responded

Thank you so much for the opportunity to assist! I am happy to hear that you were able to take advantage of our other services and that our Detail Shop had your car looking like brand new! We appreciate the support! Live well and be happy Peter Spina Jr - General Manager Lincoln of Wayne 973-696-9700 x7226

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