Nick Boustead

I PLEAD with YOU the reader, please do not purchase a car from the Taverna Collection. I have never experienced anything like the nightmare GM Nick, and owner GinaoMarco Taverna have put me through. My decis from the Taverna Collection. I have never experienced anything like the nightmare GM Nick, and owner GinaoMarco Taverna have put me through. My decision to work with these individuals has been by for, the worst mistake of my life. I feel so much shame and embarrassment while writing this review. AlSO take a moment to check their Yelp reviews where they have a 1.7 out of 5 stars rating and their BBB page where they have a B- rating and 1.47 out of 5 stars. Things that make you go hmm🤔. I bought a 2018 Tesla Model S from the taverna collection with minor damage on the carfax. As minor as that may be, what they fail to disclose is that Tesla can list vehicles in their database as salvaged, even if the title is clean, if the vehicle was involved in an accident. Once Tesla has added a vehicle to its system as a salvage title, you will lose access to the supercharging network, maintenance by Tesla, and any manufacture warranties. To regain the ability to utilize those features, the vehicle needs to pass high voltage safety inspections at Tesla. They state the purpose is for the safety of the supercharger network, and their mechanics. The cost of this inspection is $2000. When I reached out to the taverna collection with this issue, the most GM Nick would do is send me the carfax so I could convince Tesla myself that it was actually a clean title. Talk about making somebody do your dirty work. The vehicle had been advertised as inspected with a clean title. NO disclosures were ever given to warn me of the issue. If the Taverna collection had contacted Tesla while inspecting the vehicle, this oversight may have never occurred. Ultimately I decided to return the car due to their lack of support with the issue. Nick stated he was sending a return confirmation to sign when I informed him. Instead, he actually emailed an NDA trying to silence me. Quite unusual for an honest dealership, isn't it? The vehicle was then picked up within 2 hours of me informing him, and I never received any type of breakdown of their shipping charges. Before speaking with Nick, customer service rep Alex Flynn informed me the return charges would be as follows: * $1100 for Shipping Costs * $1199 for Service and Inspection Fees * $699 for Electronic Registration This totals $2998, entitling me to a $3002 refund(I placed $6000 down on the car). However, as of now, I've only received my $500 deposit back. I also got a $200 check, which Nick canceled after I posted a review in March about my experience. He then called, and threatened me over the review, warning of legal and financial repercussions if I didn't remove it. After refusing to remove the review, Nick took things a step further, threatening me yet again by stating the title would be completed in my name, the financing WOULDN’T be cancelled, and the car would be sent to an impound lot where fees would accumulate. No reputable dealership or GM would resort to such tactics. Using Tesla's app, I tracked the car's return to the Taverna Collection, where it was re-listed without disclosure to the Tesla title status. It ultimately was sold a week and a half later, and shipped to a new owner in Connecticut. Nick is the most unprofessional GM I've ever dealt with. He's practically trying to TAKE money from me. Instead of handling such issues professionally, he prioritizes his dealership over its customers. Lastly, their contract includes an arbitration clause, meaning I can't sue them in court. Any disputes must be settled in Florida, giving them an advantage. Plus, if I lose in arbitration, I might have to cover their losses, further stacking the odds against me. This clause restricts your right to an unbiased decision and favors the Taverna Collection. Please keep my experience in mind when working with the Taverna Collection, or any of their other dealers, ie: Mitsubishi of Palm Beach More

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Shipping broken cars. Recorded customer service saying they don’t have to be honest on the listings and customers pay when broken vehicles arrive or customers have to pay Recorded customer service saying they don’t have to be honest on the listings and customers pay when broken vehicles arrive or customers have to pay to send it back More

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RUN AWAY! ! BUYER BEWARE!! DO NOT BUY FROM THIS DEALERSHIP!!!!!! I would give 0 stars if this was an option. They sell wrecked / repainted vehicles with "clean" ! BUYER BEWARE!! DO NOT BUY FROM THIS DEALERSHIP!!!!!! I would give 0 stars if this was an option. They sell wrecked / repainted vehicles with "clean" carfax documents. They will send you a video with the wrecked / damaged parts out of the line of sight and promise you the world for delivery and the excellent condition of the car. Super friendly sales guy, I hate that he works for these scam artist. You can return the vehicle if you want to be out $1,800 - $5,000. Don't walk away from this dealership, RUN!!!! Will offer you a $150 credit/refund towards detailing if you promise not to post about it online. The only way that this dealership did not know that this car had been wrecked and rebuilt is if they are all blind. Be sure you read every word of the fine print. Their "friendly" customer service manager knows it inside and out. Doesn't matter what is fair or right. Just however they can make a quick buck and screw you out of your money. IF you choose to spend any money with them best of luck to you but I tried to warn you! More

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Umut was amazing! I bought my car online. He made it hassle free and friendly! I can't wait for my BMW X3 to be shipped to me! Oh and shipping was Free I bought my car online. He made it hassle free and friendly! I can't wait for my BMW X3 to be shipped to me! Oh and shipping was Free More

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The truck arrived with dead bugs in the cup holder. It is also making some sort of grinding sound. I reached out to management and didn't receive a response back. It is also making some sort of grinding sound. I reached out to management and didn't receive a response back. More

by STRAWBERRYDST Verified Customer Verified Customer

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xxxx of the earth no customer skills worse customer experience they are scam artist the dealership is terrible experience they are scam artist the dealership is terrible More

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Nick the manager is terrible Edourdo the salesman absolutely terrible worse car experience ever had nick is the most unprofessional manager buyers beware terrible dealership again nick is a scam arti absolutely terrible worse car experience ever had nick is the most unprofessional manager buyers beware terrible dealership again nick is a scam artists More

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Worse car buying experience you could have management is terrible sales do not follow up they are crooks terrible sales do not follow up they are crooks More

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We bought a Mercedes Benz SL550, Nelson was our sales and finance manager, he did a great job, we are happy with the SL550 and the service. finance manager, he did a great job, we are happy with the SL550 and the service. More

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Nick and his team are awesome to work with. They gave me and my wife the help we needed. Highly recommend! They gave me and my wife the help we needed. Highly recommend! More

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