Nick Orbinati
Nick Orbinati at Subaru of Utica

Nick Orbinati

Parts Advisor

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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4.8
116 Reviews
4.8

116 Reviews

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116 Reviews of Nick Orbinati

February 23, 2026

Dealership Rating
Employee Rating

Thank you for the service and checking my concerns after something didn't feel right. More

by HAVEN_HAWK
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Recommend Dealer
Yes

Other Employees Tagged: Jason

Feb 24, 2026

Subaru of Utica responded

Thank you, Haven_hawk, for stopping by to leave Subaru of Utica a wonderful review! We're always happy to help.

January 10, 2026

Dealership Rating
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Excellent service from the check-in desk(Casandra) to all aspects. Loved the video. Had to ask to have car washed. I am pleased. Talked t Alen Hutchins told him I was pleased More

by JAO911
Service Price Transparency
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Recommend Dealer
Yes
Jan 12, 2026

Subaru of Utica responded

We're delighted you had an excellent service experience with Casandra, Allen, and our team at Subaru of Utica. Your feedback is appreciated, and we'll see you next time!

Jan 12, 2026

JAO911 responded

Thanks again for the excellent service. I appreciate your entire staff.

January 08, 2026

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Everyone is always helpful and willing to answer any questions you may have. Appointments are always o time. More

by PATCARNEY
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Recommend Dealer
Yes
Jan 09, 2026

Subaru of Utica responded

We’re happy our team answers all your questions and keeps your appointments on schedule! We appreciate your business at Subaru of Utica.

January 07, 2026

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Professional, attentive staff. Timely and consistent service. Been doing business with them for many years. More

by SAJCOMPANY
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Recommend Dealer
Yes

Other Employees Tagged: Tyler Basset

Jan 08, 2026

Subaru of Utica responded

Thank you so much for your fantastic review! We truly appreciate your continued support. See you next time! -The Subaru of Utica Team

November 18, 2025

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In general all of the people that I have dealt with at Subaru Utica have been pleasant. But one employee in particular is a shining star! I’ve met with Val twice since picking up my new car and he has “go More

by GTM23
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Recommend Dealer
Yes
Nov 20, 2025

Subaru of Utica responded

Thank you for sharing both your positive and concerning experiences at Subaru of Utica. It's fantastic to hear that Val made a significant impact, and we will pass along your kind words. Simultaneously, we take your feedback about the mileage discrepancy seriously. Please contact our service department at your convenience so we can gather more information. Your satisfaction and trust are important to us, and we’re committed to making this right. Billy Melendez - Service Manager - bmelendez@carbonecars.com

November 18, 2025

Dealership Rating
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We appreciate you, but we feel we were overcharged this time. Needed a mirror - brought the car in - an hour drive - you forgot to order a part- came back and were charged labor again. Expensive. More

by CLARENCE7643
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Recommend Dealer
Yes

Other Employees Tagged: Nick Rosato

Nov 20, 2025

Subaru of Utica responded

Thank you for sharing your experience with us, Clarence. We apologize for any miscommunication regarding costs and for the mix-up with your part. If you would like to discuss this further, please feel free to reach out directly. We hope to offer you a five-star experience in the future. Take care, Subaru of Utica. Billy Melendez - Service Manager - bmelendez@carbonecars.com

November 02, 2025

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This dealership was able to work with me in replacing my tire, and not charging me anything for it.. More

by CSISTING
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Recommend Dealer
Yes

Other Employees Tagged: Zack

Nov 04, 2025

Subaru of Utica responded

It was a pleasure serving you at Subaru of Utica, and we are happy we could help! See you next time!

October 23, 2025

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Such great staff and service. I felt welcomed and respected. I had to wait for close to two hours however the waiting area was very comfortable. More

by PFESS9
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Recommend Dealer
Yes
Oct 24, 2025

Subaru of Utica responded

Thank you for sharing your positive feedback about our team and the customer service at Subaru of Utica! We love hearing about the comfort of our waiting area, and we appreciate your patience. Drive safely!

October 21, 2025

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Every visit to Subaru is pleasant, quick and professional.The service dep does a great job and I always feel more confident when my maintenance work is done at Subaru. More

by REGROCK7
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Recommend Dealer
Yes
Oct 21, 2025

Subaru of Utica responded

It makes us so happy to hear this about our team! We hope to welcome you back to Subaru of Utica for all of your future auto needs.

October 18, 2025

Dealership Rating
Employee Rating

They are always helpful and welcoming when I bring my vehicle in for service. The place is clean and neat. I enjoy a free cup of coffee while I wait for my vehicle. They inform me of any issues good or b More

by NOMAR13469
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Recommend Dealer
Yes

Other Employees Tagged: Brand Glerup

Oct 20, 2025

Subaru of Utica responded

Thank you for the fantastic review! We’re glad to hear you enjoy our clean facilities and helpful service team. Your feedback is greatly appreciated. We look forward to seeing you again! - Subaru of Utica

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