Nick Palenzuela | Page 15

Service Mgr and Service Advisor were congenial, courteous and knowledgeable. Servicing appeared to be efficient and competent. Pricing seemed high imo. and knowledgeable. Servicing appeared to be efficient and competent. Pricing seemed high imo. More

by mike4279 Verified Customer Verified Customer

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We were told the total cost, then after the work was completed, we were charged over $550.00 the original quote given. Bait & Switch, I call it. Never again will we service our vehicle or buy a ne completed, we were charged over $550.00 the original quote given. Bait & Switch, I call it. Never again will we service our vehicle or buy a new one at this dealership. Nothing short of theft. More

by Ldiaz1717 Verified Customer Verified Customer

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Westin Volvo people have always been very professional and helpful. The try their best to accommodate and help. and helpful. The try their best to accommodate and help. More

by Hamid Verified Customer Verified Customer

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I appreciate your staff. Very professional and hospitable. This goes for Juan, his peers, the dept manager. The Service Dept will likely be the main factor when deciding t Very professional and hospitable. This goes for Juan, his peers, the dept manager. The Service Dept will likely be the main factor when deciding to buy from Weston Volvo. More

by Greg C. Verified Customer Verified Customer

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Everything was great and I was pleased with the service provided at Weston Volvo x provided at Weston Volvo x More

by carolyng.orozco Verified Customer Verified Customer

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To Whom It May Concern, My name is Indhira Yungman. My family and I have been customers of your dealership for over 12 years, having leased/purchased several of your vehicles throughout that time. I My family and I have been customers of your dealership for over 12 years, having leased/purchased several of your vehicles throughout that time. I wanted to take a moment to congratulate you on two employees that have been nothing short of extraordinary, Mr. Nick Palenzuela, and Mr. Randy Ramos. While I do not possess the vocabulary to fully express my gratitude towards these two individuals, I will do my very best whilst being brief so as to be respectful of your time, which I am sure is limited. I visited your dealership for a service/repair appointment last Friday, March 3rd, 2023, in which I was delivered bad news regarding my vehicle and what it would take for me to have it repaired. Mr. Ramos and Mr. Palenzuela immediately took me under their wings and demonstrated a level of customer service that I have never experienced at a dealership, and my family and I have dealt with more than I can count. It is nerve-racking for me to visit a dealership, in large part due to the fact that I know nothing about cars and fear I will be taken advantage of. Not only did these two individuals not make me feel this way, but they did everything in their power to ensure that I felt like part of your Volvo family. Frankly, they were so kind, professional, honest, and courteous that I found myself having to look around to remind myself that I was at a car dealership and not at home! If this is the kind of service I can expect from your dealership I am certain that these two individuals have just secured you a customer for life. I have been sharing my experience with my family and friends as well, and given their reactions expect you may soon see more clients coming your way. Please commend and reward these two accordingly. My English is not great and it took me a long time to write this email, but these two deserve it. Sincerely, Indhira Yungman More

by iadgusa Verified Customer Verified Customer

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Nick and the service team checked out my car to diagnose the problem and checked over everything again after speaking with me to get more information about the problem with my car. I really appreciate the c the problem and checked over everything again after speaking with me to get more information about the problem with my car. I really appreciate the constant communication and effort spent to make certain my car was running and safe to drive. More

by LISALAW1 Verified Customer Verified Customer

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Always in great disposition to help. Friendly and professional staff. Great service! Will definitely come back. Friendly and professional staff. Great service! Will definitely come back. More

by willdi Verified Customer Verified Customer

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From making appointment to bringing car up and waiting for work to be done it all went smooth and nice. Waiting area is clean and accommodating and all staff from manager Nick Palenzuela to advisor Adam for work to be done it all went smooth and nice. Waiting area is clean and accommodating and all staff from manager Nick Palenzuela to advisor Adam always so nice and helpful. Even the young lady who checked my car in very nice. Thank you all. More

by HENTCHA Verified Customer Verified Customer

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Prompt and courteous staff. Clean, comfortable lounge area. I was able to get work done while waiting for my service to be completed. Definitely recommend this service center. Clean, comfortable lounge area. I was able to get work done while waiting for my service to be completed. Definitely recommend this service center. More

by RONALDMCOLAS Verified Customer Verified Customer

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