Nick S.
Nick S. at Vision Buick GMC

Nick S.

Service Advisor

Vision Buick GMC

800 Panorama Trail
Rochester, NY 14625

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4.4
263 Reviews
4.4

263 Reviews

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263 Reviews of Nick S.

August 21, 2025

Dealership Rating
Employee Rating

Nice people to greet you when you come in, clean waiting room and service was completed within timely manner More

by annmariegilbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 22, 2025

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

August 14, 2025

Dealership Rating
Employee Rating

I have a very good relationship with this dealership, I have not had any issues with them at all More

by JON_E_V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2025

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

August 06, 2025

Dealership Rating
Employee Rating

This is a typical large corporation car dealership when I am used to it much more personal touch More

by ronb.be
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2025

Vision Buick GMC responded

We appreciate your feedback and are eager to better your return experience.

August 04, 2025

Dealership Rating
Employee Rating

Definitely didn’t leave there a happy customer. Took my car in without a check engine light,and they returned it with a check engine light. More

by devnelsonr514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 05, 2025

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 02, 2025

Dealership Rating
Employee Rating

No one picks up the phone, then when they do they don't know nothing, can't tell you nothing. Took almost a month for a 15 hour job and I got my car back it was a mess oil all the front, I mean dripping th More

by JWASH3122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 05, 2025

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

August 01, 2025

Dealership Rating
Employee Rating

Very hard to get in touch with. The phone is never answered. I was told that they were short so they don’t answer the phone. More

by jaeyareal
Recommend Dealer
No
Aug 05, 2025

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 31, 2025

Dealership Rating
Employee Rating

I have been taking my cars there for years. Recently things have changed so I got a second opinion from another dealer. Things they said needed to be replaced didn’t. Bill went from over $6000 More

by ik631
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 31, 2025

Vision Buick GMC responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

July 30, 2025

Dealership Rating
Employee Rating

The service department is untrustworthy and unreliable. They charged me upfront for a part I didn’t need and did not cancel the order after I asked them to. I am now out over $500 for a part I didn’t need More

by Ryann Redmond
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ray Cappucci

Jul 30, 2025

Vision Buick GMC responded

Thank you for bringing this to our attention, Ryan. We are always looking for ways to better our service and your feedback is an invaluable part of that process. We have forwarded your comments to the General Manager of the dealership.

July 27, 2025

Dealership Rating
Employee Rating

The greater was super A+, very energetic. Some knowledge. Building nice and clean. Better if customer wrote up needs it kept jumping beyond what I said so I had to reel it in few times and More

by percevaultmark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: No idea how to rate Nick since I never saw or met.

Jul 29, 2025

Vision Buick GMC responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

July 25, 2025

Dealership Rating
Employee Rating

The service department is horrible. Got charged for use of gloves. Left several messages and no one ever returned my call. My next car purchase will be at a different dealership. More

by deltashore75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 29, 2025

Vision Buick GMC responded

"Deltashore75" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialNYRG@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

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