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318 Reviews of Nick S.
January 08, 2026
This was the worst service I have received anywhere. My truck was only 5 months old. I received a coupon in the mail for the first maintenance service for free. I gave the coupon to the service rep when My truck was only 5 months old. I received a coupon in the mail for the first maintenance service for free. I gave the coupon to the service rep when I dropped the vehicle off so they would know what was expected. They were supposed to change the oil and filter, rotate the tires, top off the DEF and do the 12 point safety inspection. They rotated the tires but did not reset the TPMS so I had to do that myself. Fortunately, I own the tool to do that. They supposedly changed the oil and filter but they did not reset the oil life indicator, I had to do that also. They did not add any DEF to the truck. I had to buy some and add it myself. I guess I should have checked all this stuff before I left the dealership but I thought I could trust them to do the work that they were supposed to do. I've learned my lesson and I don't think I'll be back to Vision for service work. More
by KWSMITH1048
Verified Customer
January 05, 2026
I went there for NYS inspection and they made emission inspection instead, I also asked for oil change and tire rotation, and prices were higher than other places and I also had to come back later because inspection instead, I also asked for oil change and tire rotation, and prices were higher than other places and I also had to come back later because they forgot to put the key for my tires back in my car. That being said I had to go to another place for the NYS inspection, because I didn't feel happy to go back again to make it there. More
by karendls2172
December 30, 2025
The service performed on my Yukon was done above expectations..Scott and the service team keeped my wait time to a minimum..I definitely will be servicing all my vehicles.there.Thanks Vision . expectations..Scott and the service team keeped my wait time to a minimum..I definitely will be servicing all my vehicles.there.Thanks Vision . More
by Carpenter
December 28, 2025
One the the best dealerships I have ever been too. They treat you with respect and they are extremely efficient! They treat you with respect and they are extremely efficient! More
by JKNIGHT8826
Other Employees Tagged: Dan F., Tom C., Nancy C-L., Mike Hutt, Michelle P.
December 16, 2025
Donna was very professional, pleasant & knowledgable. Very proficient work by the technician. Way better service then the sales department! Very proficient work by the technician. Way better service then the sales department! More
by RHINOSFAN23
Other Employees Tagged: Donna in service dept
December 12, 2025
Oil changed . .. I think, but the fluids were not topped up, or even checked. They didn't put a new sticker on to state next oil change date or mileage. When I went .. I think, but the fluids were not topped up, or even checked. They didn't put a new sticker on to state next oil change date or mileage. When I went back in my wheelchair and asked if they even verified the oil level, checked the transmission fluid level, power steering (which was I find out was low when from another person outside the dealership), I was told that they only top u washer fluid. I asked again if they even checked the other fluid levels and noted the it said they installed 6qts of oil and my vehicle calls for 7, He said they just put in what the vehicle calls for according to the VIN. I said my vehicle has called for 7 from the day I bought it here. I said I would be somewhat less concerned if I could easily check it myself, but since I'm in a wheelchair now it's hard for me to do it myself. He then said well we have new guys back there and we don't want to confuse them with too much information. The service writer then offed to get my window stick for the next change date and that was it. He didn't offer to have someone check the fluids. He didn't even offer to verify that I had the proper amount of oil in my vehicle. I was looking at purchasing another vehicle from this dealership, but this experience has made me reconsider that plan. I even had a GA member offer to help me with the purchase, but this lack of service experience soured me on Vision. It's unfortunate because the salesperson was very nice and knowledgeable. The problem is, where would I take that vehicle for service? It certainly wouldn't be this dealership. More
by advocator1
