Nick S.

Donna was very professional, pleasant & knowledgable. Very proficient work by the technician. Way better service then the sales department! Very proficient work by the technician. Way better service then the sales department! More

by RHINOSFAN23 Verified Customer Verified Customer

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Oil changed . .. I think, but the fluids were not topped up, or even checked. They didn't put a new sticker on to state next oil change date or mileage. When I went .. I think, but the fluids were not topped up, or even checked. They didn't put a new sticker on to state next oil change date or mileage. When I went back in my wheelchair and asked if they even verified the oil level, checked the transmission fluid level, power steering (which was I find out was low when from another person outside the dealership), I was told that they only top u washer fluid. I asked again if they even checked the other fluid levels and noted the it said they installed 6qts of oil and my vehicle calls for 7, He said they just put in what the vehicle calls for according to the VIN. I said my vehicle has called for 7 from the day I bought it here. I said I would be somewhat less concerned if I could easily check it myself, but since I'm in a wheelchair now it's hard for me to do it myself. He then said well we have new guys back there and we don't want to confuse them with too much information. The service writer then offed to get my window stick for the next change date and that was it. He didn't offer to have someone check the fluids. He didn't even offer to verify that I had the proper amount of oil in my vehicle. I was looking at purchasing another vehicle from this dealership, but this experience has made me reconsider that plan. I even had a GA member offer to help me with the purchase, but this lack of service experience soured me on Vision. It's unfortunate because the salesperson was very nice and knowledgeable. The problem is, where would I take that vehicle for service? It certainly wouldn't be this dealership. More

by advocator1 Verified Customer Verified Customer

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Inspection was smooth and timely and best of all…free b/c I purchased car there!! I purchased car there!! More

by ebbianchi557 Verified Customer Verified Customer

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I like how they take my car in right away. The employees are very nice and courteous. The employees are very nice and courteous. More

by Audrey.schneider1055 Verified Customer Verified Customer

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I had a great experience purchasing our vehicles from Vision Buick GMC, we have our vehicles serviced there as well as many of our relatives. Great customer service Vision Buick GMC, we have our vehicles serviced there as well as many of our relatives. Great customer service More

by WILLMIN98 Verified Customer Verified Customer

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We purchased the vehicle and they broke the boot, gave it to us broken and when we NEEDED a car rental they lied we were able to get a rental at their dealership the same day and had to charge it back to you to us broken and when we NEEDED a car rental they lied we were able to get a rental at their dealership the same day and had to charge it back to you. Then there were recalls that took two years to get and I had to keep calling to see if they were in is my issue (not that parts weren’t available have no control over that) no one was keeping us informed. Lastly our drivers side seat has been “fixed” at least four times and still makes noise. Not fixed. Also, last service we should have had alignment recommended, the car shook and pulled to the right. How can you give a car back to a customer like that?! Not happy w service for over 3 years now. More

by IMPALASS303 Verified Customer Verified Customer

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Staff members are always polite and responsive to your needs by answering questions pertinent to your vehicle issues. Wait time is considerably reasonable as well needs by answering questions pertinent to your vehicle issues. Wait time is considerably reasonable as well More

by Lfecioru1 Verified Customer Verified Customer

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Terrible customer service. No follow ups about your services. Give you a hard time to get a loaner. No follow ups about your services. Give you a hard time to get a loaner. More

by karussell025 Verified Customer Verified Customer

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tols i had to replace tire valve stems couldnt put air in tires . went home and adjusted air presure no problem they wanted to replace all 4 for 300 dallars what a rip off tires . went home and adjusted air presure no problem they wanted to replace all 4 for 300 dallars what a rip off More

by jwylie2 Verified Customer Verified Customer

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Scheduled maintenance was completed on time and to my full satisfaction. Service manager was thorough and kept me up to date on vehicle status. full satisfaction. Service manager was thorough and kept me up to date on vehicle status. More

by LCOOK14FRPT Verified Customer Verified Customer

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