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Nick S.

Overview Reviews (67) Inventory (444)

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Nick S.

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Nick S. | Page 2

Service Advisor

Vision Buick GMC

800 Panorama Trail
Rochester, NY 14625

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4.2

67 Reviews

Overview Reviews (67) Inventory (444)

4.2

67 Reviews

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67 Reviews of Nick S.

April 26, 2024

Dealership Rating

Employee Rating

Car was damaged in the parking lot by a transport truck. Dealership was very hesitant to take accountability. It was a chore just to get them to make contact with the owner of the transport. Dealership was very hesitant to take accountability. It was a chore just to get them to make contact with the owner of the transport. More

by Jhick109

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Tom C. , Kyle Lovejoy

Helpful 0

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May 01, 2024 -

Vision Buick GMC responded

"Jhick109" does not correspond to any customer in our database. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 25, 2024

Dealership Rating

Employee Rating

Kept my car overnight. Didn’t call me. No answer when I called. Poor communication Didn’t call me. No answer when I called. Poor communication More

by Marty

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 25, 2024 -

Vision Buick GMC responded

Marty. In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via social@visionauto.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 22, 2024

Dealership Rating

Employee Rating

They are considerate, thoughtful and respectful toward their customers. I always feel very much at home when I am with them. their customers. I always feel very much at home when I am with them. More

by fr.william.laird

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan F., Tom C.

Helpful 0

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Apr 24, 2024 -

Vision Buick GMC responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

April 21, 2024

Dealership Rating

Employee Rating

They did what they said they would do. Never had a problem with Vision. Plan to continue with them. Never had a problem with Vision. Plan to continue with them. More

by rollo. black

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 24, 2024 -

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 19, 2024

Dealership Rating

Employee Rating

The service department was very attentive to my questions and gave me feed back immediately. I felt very comfortable with his assistance. and gave me feed back immediately. I felt very comfortable with his assistance. More

by rlamb

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 19, 2024 -

Vision Buick GMC responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

April 19, 2024

Dealership Rating

Employee Rating

Easy to deal with when I go there. Friendly and informative. Clean facility and waiting area. Friendly and informative. Clean facility and waiting area. More

by mustangkct1967

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom C., Mike Hutt

Helpful 0

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Apr 24, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

April 17, 2024

Dealership Rating

Employee Rating

Excellent service and great customer service! I had an appointment after the oil change and even though they were busy they made sure I was finished on time. I had an appointment after the oil change and even though they were busy they made sure I was finished on time. More

by leangene76

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 18, 2024 -

Vision Buick GMC responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 15, 2024

Dealership Rating

Employee Rating

Service manager Kyle and tech Ryan at Penfield Vision are both outstanding ,friendly and accommodating. Both are extremely Knowledgeable within their job skills Penfield Vision should be proud of these tw both outstanding ,friendly and accommodating. Both are extremely Knowledgeable within their job skills Penfield Vision should be proud of these two employees More

by WOLV92

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dan F., Tom C., Nancy C-L., Mike Hutt, Michelle P.

Helpful 0

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Apr 16, 2024 -

Vision Buick GMC responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 13, 2024

Dealership Rating

Employee Rating

Always willing to get me in on a timely manner. i got in and out in a short time. i got in and out in a short time. More

by SELLIS90

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 16, 2024 -

Vision Buick GMC responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

April 11, 2024

Dealership Rating

Employee Rating

From walking into the dealership, meeting my salesperson, then the general manager, the finance manager and including getting a tour of dealership, I felt like family. What I liked a lot, was the video in t then the general manager, the finance manager and including getting a tour of dealership, I felt like family. What I liked a lot, was the video in the finance office on the extended warranty. Most people learn by seeing as I am one of them. That video along with the finance manager answering my final questions is why I felt a was purchasing from the right dealership as I will refer my family and friends because of my non stress experience at GMC Buick!! More

by swinslow001

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dan F., Tom C., Mike Hutt, Michelle P. , Michael Smith, car salesman. The best ever because he listened to my needs and wants.

Helpful 0

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Apr 11, 2024 -

Vision Buick GMC responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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