Nico Hincapie

PLEASE READ! !!!!!!!!!! BEFORE PURCHASING A VEHICLE As I’m writing this I’m crying this was my first car buying experience & it was the worse I regret ever coming !!!!!!!!!! BEFORE PURCHASING A VEHICLE As I’m writing this I’m crying this was my first car buying experience & it was the worse I regret ever coming here . I can’t believe I’m going through this madness & frustration with this dealership after giving them our hard earn money thinking we bought a good car not one that almost KILLED ME & MY SON . I wish I would’ve listen to all the bad reviews because now I see everyone was right please do not take your hard earn money here once they have your money in they hand they do not care about you or your well being inside they car that they sold you or the Warranty on the car & it’s a lot of hidden fees . When me & my bf first bought our car we didn’t check the car as much as we should’ve we was super excited & trusted them ,THE WORSE THING WE COULD’VE DID!! It had a crack in the windshield which we had no acknowledge about from them until we got home first thing we did was come right back the next day they try saying it was impossible to have a crack or it would’ve never passed Exception and all they cars are serviced before anyone buy LIES! & that we did this probably by driving on the highway hitting a rock but little did they know our sales man who sold us this LEMON CAR ‘NIKO” btw please don’t go to him for a car!!! He actually took a picture of my bf in front of they dealership with the car & you can zoom in and see the crack so of course they had to pay for it !!!! Fast forward the engine light was on when we bought it which when I bought the car they knew about it they stated if the engine light keep coming on call us in a week we will get you a rental & fix it which of course was a LIE . I kept reaching out called a couple of times went to there dealership multiple occasions every time they kept neglecting our car speaking on covid & they are packed when truly they just wanted our Warranty to run out so the service wouldn’t be free the times we went was early morning & nobody was ever doing anything but I still have to wait a month or two just to get appointment after they knew my engine needed to be checked did they care of course not because it’s not them , 2 Days before my engine blew up while me & my son was in the car once again I had came to the dealership so they can check my car what they did pushed us away & said we will schedule your appointment in a week & a half as you see I didn’t even have a week left when I only had this car for 6 months !!! I can’t believe I almost died in this car they sold me & here I am without a car now that was 40K dollars there no reason why I should’ve never been walking back out this establishment WITHOUT A CAR!!!!!!! When they received that loan money from Chase , Knowing they did poor maintenance on this . Treat people how you wanna be treated , me today & you tomorrow this has bought nothing but emotional distress feeling hopeless and being overwhelming and lost of income from not having A vehicle this is just to much , I’m even emotional injury due to witnessing my car on fire while me & my son try to get out before it blow up was so emotional traumatizing !!!! Oh and I can’t forget how they wouldn’t even help getting the car they sold us towed to they establishment so the FCA can investigate the car they wouldn’t even answer so they can make an appointment. They playing with me & my family LIFE & not taking responsibility!!!! I’m taking the biggest lost right & no one can even apologize or even try to make the situation better or even be apologetic about the whole incident they caused !!!!!They have been nothing but DISRESPECTFUL ,VERY IMPOLITE , INCONSIDERATE , DISCOURTEOUS & NONCHALANT TO MY HORRIBLE LIFE THREATENING SITUATION LIKE THE NEW CAR SELLER JOE CARINO SAID TO MY FACE WITH NO CARE IN THE WORLD HE NONCHALANT TO OUR SITUATION HIM SAYING THAT SO DISTASTEFUL & DISGUSTING HE NEED TO BE FIRED!!! & NOT WORKING WITH CUSTOMERS & RALPH THE PART TIME MANAGER CALLED HIMSELF TRYING TO LISTEN TO OUR STORY THEN WHEN IT WAS TIME FOR A SOLUTION HE COULD’NT HELP OR CARED HE ACTUALLY STARTED BEING VERY RUDE!!! More

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