Nicole Cloud at Boardwalk Volkswagen of Richardson

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nicole Cloud

My Review of Boardwalk Volkswagen of Richardson:
Everytime I have my vehicle serviced at Boardwalk, I walk away very satisfied. I know my VW has been serviced and thoroughly inspected, and there prices are very reasonable. This past time, the service rep. was Nikki Cloud, and she was very attentive, thorough, and fast. Thank you!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nicole Cloud

My Review of Boardwalk Volkswagen of Richardson:
I was extremely pleased with my recent service visit Boardwalk VW. I came in to have an oil change done on my R32. Customer service was outstanding, Nikki was great. She kept me posted on the progress, went over the service recommendations and answered any questions I had. They had all the work done in a reasonable time, and got a much needed car wash. I had almost forgot how great my car looked all clean and shiny. I live out of town, but friendly staff and high quality of service always makes it worth the trip.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nicole Cloud, Robert King

My Review of Boardwalk Volkswagen of Richardson:
I bought my 2007 VW Passat wagon at Boardwalk in March 2009. I didn't have any trouble with the car until recently. That's when Bob King and Nikki Cloud stepped in to help me understand my warranties (Yes, I have two!) and what was covered. You see, I got all this information when I purchased the car, and didn't pay much attention to it until I needed it. That's what consumers do: They depend on their reputable car deailership, the place where they purchased their car, to inform them of what's needed and what's covered by warranty. Bob and Nikki did that with professionalism and grace. They deserve raises as far as I'm concerned. It was the first time (This was December 2011) that I visited Boardwalk's service department and did not feel like I was going to get stuck with a huge repair bill. As a matter of fact, it was the first time my warranties were even mentioned.

And another thing: The diagnostics you ran on my car provided a visual record of what needed to be repaired. That was very impressive.

My best to Bob and Nikki. Promote them!

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nicole Cloud

My Review of Boardwalk Volkswagen of Richardson:
Was greeted by Nikki Cloud with a smile. She made me feel very welcome, and not at all out of place, even though my car was not a VW. This was a very pleasant experience. I would like to thank Ms. Cloud and Jeff Fagan as well, for their helpfulness, courtesy, and attention to detail. They made me feel like I wasn't just another car on the drive. And their were a lot. You can buy tires anywhere, but that kind of service is hard to come by. Thanks again.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nicole Cloud

My Review of Boardwalk Volkswagen of Richardson:
I always do all maintenance at the this dealership. They are great! It is a bit expensive, but I think it is worth it. She gave me several options for change in tires.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nicole Cloud

My Review of Boardwalk Volkswagen of Richardson:
I have been going to this dealership since I bought my GTI back in 2007. No issues/complains ever. Time wise, the last services I remember were very fast. As for price, they have always been fair with the repairs, don't argue what is not needed, etc... And for friendliness, I listed few of their employees which I remember because they specially helped for one reason or another and I happen to have their cards, but truth is that all were good. Also, thank you to the shuttle service driver (sorry, I don't remember his name...) which was timely the few times I had to use his services.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nicole Cloud

My Review of Boardwalk Volkswagen of Richardson:
Nikki was very helpful and the work was up to standard. the wait time was extremely long though for an "express" service. Nikki recognized the wait time and helped to make it worth the wait.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nicole Cloud

My Review of Boardwalk Volkswagen of Richardson:
Service was good. Nicole was friendly and kept me well informed of the progress of work on my vehicle. Lounge is more comfortable then most. Boardwalk VW is on the verge of being a luxury service center rivaling Mercedes or BMW.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nicole Cloud

My Review of Boardwalk Volkswagen of Richardson:
Seems to be a really good shop. Am used to Mercedes - Benz dealerships, so I am favorably impressed. Time will tell as I vist to have warranty service performed over the next three years.

I understand surveys are important, but it seems like Boardwalk has a lot of them. Can they effectively digest all this info?

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Nicole Cloud

My Review of Boardwalk Volkswagen of Richardson:
Service was simple to arrange, staff was very friendly and very helpful, the waiting room was clean and comfortable, and my service needs were well taken care of in a timely manner!

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