NOT A GOOD CUSTOMER SERVICE AT SERVICE DEPARTMENT.
My name: Sergio Barrera
My review is not about my purchase experience. My review is about the poor quality of customer service.
I bought a suburb
My name: Sergio Barrera
My review is not about my purchase experience. My review is about the poor quality of customer service.
I bought a suburban 2024, new. After couple months, my suburban start to get some issues in different ways. Gasoline pump fail. Some technical issues in sound system, and more.
Las time when I’d bring my suburban to dealer to fix all the issues, was so hard to get a rental as warranty included. Then, I was not get a good customer service. My vehicle was not repair completly. I’ll be back to finish it. Spending time was so hard for me, because I have a business, can not leave my business often alone.
Then, that vehicle have a lot of issues from factory. I’ll go for Lemon Claim.
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by Manuel De Alexander
Service Price Transparency
Aug 18, 2025 -
Courtesy Chevrolet responded
Thank you for your feedback, Sergio. I understand your concerns regarding the customer service and the issues you've been experiencing with your 2024 Suburban. I appreciate you bringing this to our attention. It’s important to us that our customers receive the best service possible, and it seems we did not meet your expectations during your recent visit. I encourage you to reach out to me directly so I can address your concerns more effectively. Thank you for choosing Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955, and I look forward to assisting you further.
Sincerely,
Jessica Ogunjobi
Customer Service Manager
602.798.2919
jogunjobi@courtesyautomotivegroup.com
Aug 18, 2025 -
Manuel De Alexander responded
Thank you for being answered.
I am very uncomfortable, unhappy.
Still having technical issues, even with customer service, today Monday 18th supposedly had a schedule to fix all the issues, then today called me from the dealer to let me know my appointment will be till 25th. but I am very worried because is a lot of technical issues, computer issues. I think is a kind if dangerous to drive it. DEALER SAID "WE DONT HAVE ANY AVAILABLE DATE TO CHECK YOUR VEHICLE, TILL 25TH", Oh my, I am driving a vehicle with some issues what did not fix it, last time when I did bring it to service in Courtesy nor still failing. SO FRUSTRATED SITUATION.
Very helpful!
Kept me updated on my vehicle and also provided a loaner vehicle while our car was being worked!
Kept me updated on my vehicle and also provided a loaner vehicle while our car was being worked!
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by Cheevy
Service Price Transparency
Jul 22, 2025 -
Courtesy Chevrolet responded
Thanks for your review of Courtesy Chevrolet, a family-owned and operated Phoenix Chevy Dealer in the valley since 1955! I'm thrilled to hear that you found our team helpful and that we could keep you updated during your vehicle's service. Providing a loaner vehicle is just one way we aim to make your experience seamless. We look forward to assisting you again in the future!
Best,
Jessica Ogunjobi
Customer Service Manager
602.798.2919
Excellent service.
No wait and very friendly and efficient staff. Very clean dealership. Thank you.
No wait and very friendly and efficient staff. Very clean dealership. Thank you.
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by rrisz
Service Price Transparency
Feb 25, 2025 -
Courtesy Chevrolet responded
Thank you for your wonderful review! We're thrilled to hear that you had an excellent experience with our friendly and efficient staff at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. Keeping our dealership clean is important to us, and we're glad you noticed. We appreciate your feedback and look forward to serving you again!
Best,
Jessica Ogunjobi
Customer Service Manager
602.798.2919
Great service with professional staff.
My service coordinator was Noah Montez. He was detailed and kept me informed throughout the process.
My service coordinator was Noah Montez. He was detailed and kept me informed throughout the process.
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by kjfsubscriptions
Service Price Transparency
Feb 10, 2025 -
Courtesy Chevrolet responded
Thank you for your kind words! We’re thrilled to hear that you had a great experience with our professional staff, especially Noah. Keeping our customers informed is a priority for us at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We appreciate your feedback and look forward to seeing you again for your next visit!
Best,
Jessica Ogunjobi
Customer Service Manager
602.798.2919
Great experience quick and easy process thank you for
making a service trip stress free
making a service trip stress free
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by Hector Bastida
Service Price Transparency
Dec 23, 2024 -
Courtesy Chevrolet responded
Thank you for your kind words! We’re thrilled to hear that you had a great experience with us at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. Our team strives to make every service trip as stress-free as possible. We appreciate your feedback and look forward to assisting you again in the future!
Best,
Jessica Ogunjobi
Customer Service Manager
602.798.2919
To Whom It May Concern:
I am "VERY PLEASED WITH
'LESLIE. ADVISOR."
'VERY PROFESSIONAL AND COMPETENT ADVISOR.'
"LESLIE, THANK YOU!"
Al Lopez
PS:
"SHE IS A KEEPER!"
'LESLIE. ADVISOR."
'VERY PROFESSIONAL AND COMPETENT ADVISOR.'
"LESLIE, THANK YOU!"
Al Lopez
PS:
"SHE IS A KEEPER!"
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by amarquezlop
Dec 12, 2024 -
Courtesy Chevrolet responded
Thank you, Al, for your wonderful review! We’re thrilled to hear that you had such a positive experience with Leslie at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. She's indeed an exceptional advisor, and your kind words affirm her dedication to providing excellent service. We appreciate your support and look forward to seeing you again soon!
Best,
Jessica Ogunjobi
Customer Service Manager
602.798.2919
As always Noah was very professional and efficient.
My vehicle was finished before expected and was fixed with no problems.Thank you Courtesy team
My vehicle was finished before expected and was fixed with no problems.Thank you Courtesy team
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by Daniel Wojtak
Service Price Transparency
Oct 09, 2024 -
Courtesy Chevrolet responded
Thank you, Daniel! We truly appreciate your kind words about Noah and the efficiency of our team at Courtesy Chevrolet, your family-owned and operated Chevy dealer in the valley since 1955. We're thrilled to hear that your vehicle was completed ahead of schedule and that everything was fixed to your satisfaction. We look forward to serving you again in the future!
Best,
Jessica Ogunjobi
Customer Service Manager
602.798.2919
Thanks for my truck, and always reminded me of my
services and doing a great job
services and doing a great job
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by mikelong6173
Service Price Transparency
Aug 19, 2024 -
Courtesy Chevrolet responded
Thank you for your kind words, Mike! We’re thrilled to hear that you’re enjoying your truck and that our team at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955, was able to assist you with your services. We appreciate your support and look forward to serving you again in the future!
Best,
Jessica Ogunjobi
Customer Service Manager
602.798.2919
Was a good experience.
Easy to drive up and get my car checked in. Nice cafe area to sit and wait and they give you a free drink as well.
Easy to drive up and get my car checked in. Nice cafe area to sit and wait and they give you a free drink as well.
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by Tashawna
Service Price Transparency
Jul 29, 2024 -
Courtesy Chevrolet responded
Thank you, Tashawna, for sharing your positive experience at Courtesy Chevrolet, a family-owned and operated Chevy dealer in the valley since 1955! We appreciate your kind words about our check-in process and amenities. We're delighted to hear that you enjoyed the cafe area and complimentary drink. We look forward to welcoming you back in the future!
Best,
Jessica Ogunjobi
Customer Service Manager
602.798.2919
The interest is very high, the guarantee is very poor,
they only want to sell, they don't care if you lose a lot of money.
they only want to sell, they don't care if you lose a lot of money.
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by gilbertogilamway
Service Price Transparency
Jun 06, 2024 -
Courtesy Chevrolet responded
Thank you for sharing your feedback with us. We're truly disappointed to hear about your experience. At Courtesy Chevrolet, we strive to ensure our customers receive the best service and value. We would like the opportunity to address your concerns directly. Please reach out to me directly so we can work towards a resolution.
Sincerely,
Jessica Ogunjobi
Customer Service Manager
602.798.2919
jogunjobi@courtesyautomotivegroup.com
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