Norman Nguyen

Robert and Melissa were very helpful and informative. Great staff at Pat Lobb Toyota of McKinney. Great staff at Pat Lobb Toyota of McKinney. More

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Amazing team. Professional, quick, very knowledgeable. Marco P. Was super helpful in particular, as well as Antonio in Finance! Professional, quick, very knowledgeable. Marco P. Was super helpful in particular, as well as Antonio in Finance! More

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Bought 2024 Camry SE, initially with negotiations and interactions with sales person (Jose) and sales manager (Norman) was great. I was so impressed and even telling my son of the experience. The day I s interactions with sales person (Jose) and sales manager (Norman) was great. I was so impressed and even telling my son of the experience. The day I signed the papers of ownership/purchased (paid in full), Jose was not available and no one has shown us the car not until we are about to go home. The finance officer (Hasan) gave us all the paperwork and told us Jose is supposed to show the car and to orient/sum up key things in the new car (operation/function). This where my wife noticed a defect in the inside panel of the back passenger and the start of headache. The guy who gave us the key (Luis), saying Jose told him just to give the key to us. Told him on the defect, and said the manager is already aware and offered will be handled on Monday since it is Saturday and no one in the service department can do it that day. Was also offered will pick up the car in our house and will provide loaner car if it cannot be fixed on the same day and he will let Jose knows of the situation. Here comes Monday, Jose called to follow up from a voicemail I left and claiming he is not aware of the problem and wanted me to re told the same story. And when I told him that Luis has said the manager already knows about it and I’m expecting a car pick up and loaner just so in case. Until the whole day nothing has happened. Very disappointed!!! You’re expecting a brand new car and at least a reliable service to keep you at peace. But then again seems you are thrown away since they have gotten want they want. More

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Robert was professional and helpful in working through this purchase. Seamless experience with management and finance. this purchase. Seamless experience with management and finance. More

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Omar is very friendly and thinks of the customer . Very good experience and I would go back Very good experience and I would go back More

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Hasan made the car buying experience so easy compared to our previous experience at other dealers our previous experience at other dealers More

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Worked with Hassan Armarneh and Norman Nguyen. Found a new vehicle instead of a used one for the same price and was able to get 5.49 APR instead of 9 APR. they kept my payments as low as possible Found a new vehicle instead of a used one for the same price and was able to get 5.49 APR instead of 9 APR. they kept my payments as low as possible and I will definitely only buy my vehicles here because of these gentlemen’s integrity and their want to get me the best price. More

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Everything good…. but little bit problem from some manager not so good for service there need to do better job but little bit problem from some manager not so good for service there need to do better job More

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Great experience with Levi on the phone and in person at the dealership! He made the process quick and easy. I appreciate all his help!! the dealership! He made the process quick and easy. I appreciate all his help!! More

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Hasan was great from start to finish. he was never pushy and let me decide on the purchase. I will contact him on my next purchase. he was never pushy and let me decide on the purchase. I will contact him on my next purchase. More

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