Norris Burns | Page 3

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that Norris could help out! Thanks again for your business and kind words, and we hope to see you next visit. Take care!

Jim Ellis Kia of Kennesaw responded

Thanks for taking the time to leave us your honest feedback. We are disappointed to hear you did not receive top-notch customer service from us and would like the opportunity to try and make this right with you, if we still can. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Jim Ellis Kia of Kennesaw responded

Kia, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve. Your comments play a key role in the success of our business. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that we could help out! Thanks again for your business and kind words. Take care!

Jim Ellis Kia of Kennesaw responded

Goingforgold7, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We would like the chance to talk to you further so please do call us at (404) 445-2636 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

Jim Ellis Kia of Kennesaw responded

Thank you so much for taking the time to leave us a review and provide your feedback, it means so much to us. We are so pleased to hear about your recent visit with us, and we're so happy that our service team could help out! Thanks again for your business, and we hope to see you next visit. Take care!

MMILLER46 responded

My last visit/encounter with the service department was very bad and I was very dissatisfied with them not installing or refunding the cost of a part that I paid for. They ordered a part for me and I was told that I would receive a call to come in and have it installed. After a couple of months of waiting on that call and trying to contact my Service Representative, I called the Parts Department to find out whether or not my part was in. I was told yes, so I tried to contact my Service Representative again with no luck. So I took my vehicle in to get the part put on and was told that I would need call my Service Representative to schedule an appointment because she was off that day. At this time we were in the middle of the pandemic, I was working from home in Conyers and it difficult finding enough time to get it done. Before the pandemic I worked down the street on Vaughn Rd, where I would usually drop off and get a ride or walk back to work. To make a long story short, the Parts Department no longer had my part and would not reorder without me paying for it again. Nor would they or Service Department refund the $183.00 that I paid for the part. If you’re concerned about me being satisfied with my last experience, then you would/should do the right thing it won't hurt you.

Jim Ellis Kia of Kennesaw responded

A S, we are so disappointed to learn of this situation you have described. Your comments play a key role in the success of our business so we hope to speak with you soon. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

Jim Ellis Kia of Kennesaw responded

Maureenkirchner1, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

Jim Ellis Kia of Kennesaw responded

Hildee1965, we always strive to do 100% for all of our customers so we’re extremely disappointed to hear of your negative experience with us. We take our customers’ comments seriously so we hope that you’ll give us a call at (404) 445-2636 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.