Onan Tabardillo

I guess there’s always a “bad apple” in every place, but every single person after that one has made up entirely for them. Robert Brock in service was the best person to deal with, Mary, cooking the food in every single person after that one has made up entirely for them. Robert Brock in service was the best person to deal with, Mary, cooking the food in the waiting room was close to an angel, and Paul the GM took care of me without hesitation. Vida handled everything for me and got me out quickly. I’m happy with going there and will return, for I know everything I need will be handled and taken care of. More

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Everyone is very nice and helped us with everything we needed. We would definitely come here again. needed. We would definitely come here again. More

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Recently purchased my second vehicle from Coulter Cadillac Buick GMC. What an amazing, seamless experience! Jessie O. Is the absolute best sales man! Knowledgeable and easy to talk to. Not pushy like Cadillac Buick GMC. What an amazing, seamless experience! Jessie O. Is the absolute best sales man! Knowledgeable and easy to talk to. Not pushy like some car salesman can be. Thank you Jessie, Tom, and Coulter Cadillac Buick GMC for getting me into my dream car with care and consideration! More

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Just purchased a 2025 GMC Ultimate. Bill was amazing working with us over the weekend while in CA. Simple process and up front and honest. Thanks Bill!! Bill was amazing working with us over the weekend while in CA. Simple process and up front and honest. Thanks Bill!! More

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I had a great experience at this dealership. The salesperson was friendly, knowledgeable, and made the entire process smooth and stress free. I got a great pickup at a fair price. It was the eas The salesperson was friendly, knowledgeable, and made the entire process smooth and stress free. I got a great pickup at a fair price. It was the easiest auto purchase I've ever made at a dealership. I would definitely recommend them to other buyers. Friendly and great sales service. More

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Fantastic selection of cars, helpful and knowledgeable staff and an overall amazing experience. We have now bought two cars from here and won’t consider going anywhere else to shop! staff and an overall amazing experience. We have now bought two cars from here and won’t consider going anywhere else to shop! More

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Our third purchase at Coulter. Professional sales staff (Dureen Olson was great to work with/really knows her Buick/Cadillac products. Sam in the service department is great. Hi Professional sales staff (Dureen Olson was great to work with/really knows her Buick/Cadillac products. Sam in the service department is great. Highly recommend Coulter (dealership is over 100 years of age in Phoenix) More

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Was in and out. I got what I came for and left with a great deal. I got what I came for and left with a great deal. More

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My Coulter Cadillac experience sales and back office. First and foremost the process of making the purchase was fine. The test drive was easy, my sales consultant was knowledgeable of the vehicle. First and foremost the process of making the purchase was fine. The test drive was easy, my sales consultant was knowledgeable of the vehicle. We pointed out a few cosmetic flaws he did get approval to have them address. How ever they only addressed part of the flaws. When delivery was made the vehicle was not up to what I expected for a luxury vehicle. We pointed out not all of the flaws had been addressed however the consultant didn’t even acknowledged them. After a poor Cadillac review I was contacted by the internet manager and GM. Via e mail with no follow up call from either. The sales person did reach out and we made arrangements to pick up the vehicle and make the proper touch ups. I was contacted by the GM after I talked with the sales consultant to verify we had a plan in place to make the vehicle correct. When the vehicle was returned it was clean and properly prepared for delivery. The paperwork was a whole other issue! We explained from the very beginning that we had every intention of titling the vehicle in another state. However the finance manager did not pay any heed to our request. He pushed the documentation through to be titled in Arizona. When we expressed from the beginning with our sales consultant and the finance manager we needed to title it in another state. After three weeks plus I followed up to see where the documents were only to find out the documents were going through the state of Arizona-for titling . Not what was expressed to the sales consultant and finance manager. I reached out to multiple people within the dealership leaving messages with only hearing crickets. I finally received a call from one individual and he was able to catch the documents before the title was confirmed by the state of Arizona. He was able to get me the proper documentations I needed to title in my home state. This process took me 3 days of countless calls and one email thats wasn’t answered. I feel lack of training is the major reason as well all of the staff needs a seminar on Listening and a better approach to training employees, on building relationships returning emails and phone calls in a timely manner. We did finely get everything worked out! My last thoughts, when you make a luxury vehicle purchase one should expect well trained professionals that are knowledgeable and responsive at all levels within the dealership. My experience was more like going down to Big Mo’s Auto-Rama not the Cadillac luxury and heritage experience I expected. I believe Your ACTIONS SPEAK LOUDER than any words spoken. Overall I would not do business with this Dealership again. More

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Very professional and knowledgeable. Their customer service is above reproach, sales personnel are at the top of their game. Dureen has been my sales rep for the past 6 and a half years, Their customer service is above reproach, sales personnel are at the top of their game. Dureen has been my sales rep for the past 6 and a half years, always has always been very professional. I give her five stars plus. She is so helpful when getting her customers the best deal. My hat's off to her. More

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